- Jul 16, 2020
- 13
- 0
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My friend bought his brand new laptop 6 months ago, during the couple months it ran everything perfectly.
But then he did some GeForce or Intel driver update and now everything he plays either instantly crashes or crashes midway through playing. We both don't know what the issue is, but sometimes he is able to play the game for long periods of time without the game even crashing but then he has times where the game will crash over and over again.
He's had many different errors, all like: "d3d hung" "your video card does not support alpha blending with floating point render targets (d3dfmt_a16b16g16r16f), which is required to run this game" etc. When his games crash, things like Discord will go black and he can't launch the game again, if he tries to restart it, it gives him this: "stop code video_dxgkrnl_fatal_error" and it doesnt restart. He's forced to shut it down to turn it back on.
Also I forgot to add, if one of his games does not work like Smite for example, he can launch a game like Dead by Daylight and it won't crash but Smite will crash in loops.
He also can't run the userbenchmark because when he tests his gpu it would crash and fail the test and he has to restart and everytime there's a driver/intel/windows update it has always worked for awhile before it went back to not working again..
Below are his specs
Manufacturer: Acer
Model: Predator PH317-53
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59GHz
RAM: 16.0GB (15.8 is usable)
System type: 64-bit Operating System, x64- based processor
Graphics card: Rtx 2060
But then he did some GeForce or Intel driver update and now everything he plays either instantly crashes or crashes midway through playing. We both don't know what the issue is, but sometimes he is able to play the game for long periods of time without the game even crashing but then he has times where the game will crash over and over again.
He's had many different errors, all like: "d3d hung" "your video card does not support alpha blending with floating point render targets (d3dfmt_a16b16g16r16f), which is required to run this game" etc. When his games crash, things like Discord will go black and he can't launch the game again, if he tries to restart it, it gives him this: "stop code video_dxgkrnl_fatal_error" and it doesnt restart. He's forced to shut it down to turn it back on.
Also I forgot to add, if one of his games does not work like Smite for example, he can launch a game like Dead by Daylight and it won't crash but Smite will crash in loops.
He also can't run the userbenchmark because when he tests his gpu it would crash and fail the test and he has to restart and everytime there's a driver/intel/windows update it has always worked for awhile before it went back to not working again..
Below are his specs
Manufacturer: Acer
Model: Predator PH317-53
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59GHz
RAM: 16.0GB (15.8 is usable)
System type: 64-bit Operating System, x64- based processor
Graphics card: Rtx 2060
Last edited:
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