[SOLVED] External USB HDDs work fine on another PC but they don't work on mine ?

[joetamvan]

good morning (Indonesian time),

I need help with problem that occure after upgrading bios version then reinstall windows and clear tpm setting, my motherboard is asrock X570 Steel Legend.

I bought my pc from friend that normal before, all usb function correctly rear and front. After i perform windows reset, upgrade bios to latest version that release this year 5.65[Beta] clear tpm and enable trusted platform and secure boot. My pc not able to read usb hdd. I have 3 different usb hdd wd mypasspor 4 tb, toshiba 1 tb, and 256 gb vgen with enclosure. Non of them are able to be read in explorer. I had notice the driver has been install correctly and read whenever disk are plugged in.

There have been 3 different cases when i plug usb hdd, wd passport need to initialize on disk manager, toshiba didn't show on disk manager, vgen with enclosure just blinking forever make my pc slow but all of them is showing on device manager. If i try on another computer all of them just read fine. Its like something block my hdd from entering the windows. If i try to reinstall windows and do diskpart from there, is the same issue with vgen enclosure making pc slow and just blinking but any usb flash disk just read fine in this pc.

Please help me, is this have anything to do with TPM and secure platform that i reset? I have no other solution left to try

 

[Lutfij]

Welcome to the forums, newcomer!

After i perform windows reset, upgrade bios to latest version that release this year 5.65[Beta] clear tpm and enable trusted platform and secure boot.
First off, what BIOS version were you on prior top the update process? What processor are you working with?

Perhaps try and manually install your USB/chipset drivers sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

 

[joetamvan]

Welcome to the forums, newcomer!

After i perform windows reset, upgrade bios to latest version that release this year 5.65[Beta] clear tpm and enable trusted platform and secure boot.
First off, what BIOS version were you on prior top the update process? What processor are you working with?

Perhaps try and manually install your USB/chipset drivers sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

thank you for greeting!

Last night i'm downgrade the bios to 5.01 version, that version is when i was able to acces usb hdd. but unfortunately it still didnt work. i'm using ryzen 9 5900x processor, i have try this driver auto updater from AMD but still same problem 🙁

 

[joetamvan]

thank you for greeting!

Last night i'm downgrade the bios to 5.01 version, that version is when i was able to acces usb hdd. but unfortunately it still didnt work. i'm using ryzen 9 5900x processor, i have try this driver auto updater from AMD but still same problem 🙁

ive found the root cause of my problem. turns out the problem is on x570 chip is having trouble to manage usb power and mine is just one of many case. my solution is just update to lates version of asrock bios, than i found online forum member that says only one of many usb is working for usb hdd. i try all port and i found one. so im using usb dongle only on that port to add more usb and it's working fine for me.

Thanks again mate for your concern, i hope future bios update will addres my problem

 

[Misgar]

x570 chip is having trouble to manage usb power and mine is just one of many case.

Are the external hard drives 2.5" portable (powered from USB only) or 3.5" desktop (powered from an external +12V DC mains brick)?

If they're 2.5", are you connecting them to a single USB2 type A port (500mA max.) or a USB3 type A port (900mA max.). Do you have type C ports on your machine?

The drives might not be getting enough power from the USB interface, if you're connecting them to USB2 ports with their limited 500mA capability.

Of course you need to have the relevant Windows drivers loaded and working on your USB ports, before the disk drives will be detected. If you see any yellow warning triangles in Device Manager, the drivers aren't working.