[SOLVED] External USB HDDs work fine on another PC but they don't work on mine ?

[joetamvan]

good morning (Indonesian time),

I need help with problem that occure after upgrading bios version then reinstall windows and clear tpm setting, my motherboard is asrock X570 Steel Legend.

I bought my pc from friend that normal before, all usb function correctly rear and front. After i perform windows reset, upgrade bios to latest version that release this year 5.65[Beta] clear tpm and enable trusted platform and secure boot. My pc not able to read usb hdd. I have 3 different usb hdd wd mypasspor 4 tb, toshiba 1 tb, and 256 gb vgen with enclosure. Non of them are able to be read in explorer. I had notice the driver has been install correctly and read whenever disk are plugged in.

There have been 3 different cases when i plug usb hdd, wd passport need to initialize on disk manager, toshiba didn't show on disk manager, vgen with enclosure just blinking forever make my pc slow but all of them is showing on device manager. If i try on another computer all of them just read fine. Its like something block my hdd from entering the windows. If i try to reinstall windows and do diskpart from there, is the same issue with vgen enclosure making pc slow and just blinking but any usb flash disk just read fine in this pc.

Please help me, is this have anything to do with TPM and secure platform that i reset? I have no other solution left to try

 

[Lutfij]

Welcome to the forums, newcomer!

After i perform windows reset, upgrade bios to latest version that release this year 5.65[Beta] clear tpm and enable trusted platform and secure boot.
First off, what BIOS version were you on prior top the update process? What processor are you working with?

Perhaps try and manually install your USB/chipset drivers sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

 

[joetamvan]

Welcome to the forums, newcomer!

After i perform windows reset, upgrade bios to latest version that release this year 5.65[Beta] clear tpm and enable trusted platform and secure boot.
First off, what BIOS version were you on prior top the update process? What processor are you working with?

Perhaps try and manually install your USB/chipset drivers sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

thank you for greeting!

Last night i'm downgrade the bios to 5.01 version, that version is when i was able to acces usb hdd. but unfortunately it still didnt work. i'm using ryzen 9 5900x processor, i have try this driver auto updater from AMD but still same problem 🙁

 

[joetamvan]

thank you for greeting!

Last night i'm downgrade the bios to 5.01 version, that version is when i was able to acces usb hdd. but unfortunately it still didnt work. i'm using ryzen 9 5900x processor, i have try this driver auto updater from AMD but still same problem 🙁

ive found the root cause of my problem. turns out the problem is on x570 chip is having trouble to manage usb power and mine is just one of many case. my solution is just update to lates version of asrock bios, than i found online forum member that says only one of many usb is working for usb hdd. i try all port and i found one. so im using usb dongle only on that port to add more usb and it's working fine for me.

Thanks again mate for your concern, i hope future bios update will addres my problem

 

[Misgar]

x570 chip is having trouble to manage usb power and mine is just one of many case.

Are the external hard drives 2.5" portable (powered from USB only) or 3.5" desktop (powered from an external +12V DC mains brick)?

If they're 2.5", are you connecting them to a single USB2 type A port (500mA max.) or a USB3 type A port (900mA max.). Do you have type C ports on your machine?

The drives might not be getting enough power from the USB interface, if you're connecting them to USB2 ports with their limited 500mA capability.

Of course you need to have the relevant Windows drivers loaded and working on your USB ports, before the disk drives will be detected. If you see any yellow warning triangles in Device Manager, the drivers aren't working.

 

[joetamvan]

Are the external hard drives 2.5" portable (powered from USB only) or 3.5" desktop (powered from an external +12V DC mains brick)?

If they're 2.5", are you connecting them to a single USB2 type A port (500mA max.) or a USB3 type A port (900mA max.). Do you have type C ports on your machine?

The drives might not be getting enough power from the USB interface, if you're connecting them to USB2 ports with their limited 500mA capability.

Of course you need to have the relevant Windows drivers loaded and working on your USB ports, before the disk drives will be detected. If you see any yellow warning triangles in Device Manager, the drivers aren't working.

thanks for your respond, my motherboard back panel provide 7 usb 3.0 and 1 usb C thunderbolt. Yes the driver are install correctly and in device manager no sign of warning appear. Yet only 1 USB port and sometimes USB C work for my 2.5 external usb hdd. Looks like the motherboard dont provide enough power through all usb port. i've try many usb driver, backward driver nothing work. I guest the main problem is still the motherboard chip x570 because many people experience same thing with this chip. CMIIW

i've been thingking to downvolt CPU hope that remaining power get distribute evenly through motherboard to USB. But i dont know it seems like it will not work like that

 

[Misgar]

've been thingking to downvolt CPU hope that remaining power get distribute evenly through motherboard to USB. But i dont know it seems like it will not work like that

Sorry, but undervolting your CPU won't make any difference to USB 5V power.

If, as you suspect, your Asus mobo is incapable of meeting the demands of your 2.5" USB3 drives, you might consider buying a "powered" USB hub with a separate mains brick.
https://www.amazon.com/Splitter-Charging-Individual-Switches-Extension/dp/B07G8CMR18

I have no idea if this particular hub is good, bad or indifferent, but it serves to illustrate the principle of powered hubs. This hub from the US Amazon site is just an example. You'll probably find an equivalent in Indonesia.

The 5V 4A DC power brick provides ample reserves of power to supply several USB3 hard disks, even if they do require peak currents greater than the "normal" 900mA available from a USB3 Type-A port. USB2 Type-A only supplies 500mA according to spec.

At startup, the spindle motor in most hard disks pulls a short-duration high-current burst, to spin up the platters. On a 5.25" hard disk, this burst is often 2A at 12V. The motor current then settles down to around 1A or less. on a 5.25" drive.

I don't know what the current burst is for a 2.5" hard disk powered from 5V only, but the startup current could (theoretically) exceed 900mA and your ASUS mobo type-A ports might be going into current limiting.

2.5" spinning hard disks need considerably less power than 5.25" drives and can be powered from 5V only (no 12V supply needed).

To check out my theory you need a (good quality) powered hub. There's no point buying a hub without an external power brick and the hub derives all its power from the computer's USB port. You need an auxiliary 5V supply from outside the computer to power peripherals attached to the hub.

If you're shopping on AliExpress as I do for some parts, be wary of really cheap items. Despite bearing safety approval marks such as CE, UL and SNI, I suspect many cheap PSUs do not meet official safety regs.
https://www.dimulti.id/SNI/

When a really cheap PSU goes bang and magic smoke appears, you'll know the SNI mark is probably faked.

If you need to check USB current, there are dozens of USB-C and USB-A power meters available. Some combine both USB-A and USB-C ports.
https://www.amazon.com/YEREADW-Multimeter-Voltmeter-Capacity-Detector/dp/B0DF2LDKFC

 

[joetamvan]

Sorry, but undervolting your CPU won't make any difference to USB 5V power.

If, as you suspect, your Asus mobo is incapable of meeting the demands of your 2.5" USB3 drives, you might consider buying a "powered" USB hub with a separate mains brick.
https://www.amazon.com/Splitter-Charging-Individual-Switches-Extension/dp/B07G8CMR18

I have no idea if this particular hub is good, bad or indifferent, but it serves to illustrate the principle of powered hubs. This hub from the US Amazon site is just an example. You'll probably find an equivalent in Indonesia.

The 5V 4A DC power brick provides ample reserves of power to supply several USB3 hard disks, even if they do require peak currents greater than the "normal" 900mA available from a USB3 Type-A port. USB2 Type-A only supplies 500mA according to spec.

At startup, the spindle motor in most hard disks pulls a short-duration high-current burst, to spin up the platters. On a 5.25" hard disk, this burst is often 2A at 12V. The motor current then settles down to around 1A or less. on a 5.25" drive.

I don't know what the current burst is for a 2.5" hard disk powered from 5V only, but the startup current could (theoretically) exceed 900mA and your ASUS mobo type-A ports might be going into current limiting.

2.5" spinning hard disks need considerably less power than 5.25" drives and can be powered from 5V only (no 12V supply needed).

To check out my theory you need a (good quality) powered hub. There's no point buying a hub without an external power brick and the hub derives all its power from the computer's USB port. You need an auxiliary 5V supply from outside the computer to power peripherals attached to the hub.

If you're shopping on AliExpress as I do for some parts, be wary of really cheap items. Despite bearing safety approval marks such as CE, UL and SNI, I suspect many cheap PSUs do not meet official safety regs.
https://www.dimulti.id/SNI/

When a really cheap PSU goes bang and magic smoke appears, you'll know the SNI mark is probably faked.

If you need to check USB current, there are dozens of USB-C and USB-A power meters available. Some combine both USB-A and USB-C ports.
https://www.amazon.com/YEREADW-Multimeter-Voltmeter-Capacity-Detector/dp/B0DF2LDKFC

thanks for your explanation bro, i will definitely try it next time