Question New Build, PC Shuts off Randomly, No BSOD

Ghost 0776

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Nov 17, 2013
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I've gone to the extents I know and I can't figure it out so I come looking for a savior. Just built my new high end PC for work and gaming in January this year. Here are my Specs:

i9 13900k
Msi Gaming Trio 4090
64gb 2x32 6000mhz Ram G skill trident
Asus Maximus Hero z790
H150i Elite Capellix AIO
1600 Seasonic Prime TX PSU
1 tb 990 Pro NVME
2 tb 990 Pro NVME

Everything worked great and still works great I have no performance degradation or any issues on that front. My problem is my PC will shutdown with no BSOD. Its just instant. But I can turn it right back on instantly too. Now here's the weird part and what is stumping me. I can consistently recreate the shutdowns at least once a day. The PC only shuts down while playing certain games and while having Chrome open. Either Chrome just open or it open and watching videos. That is the only noticeable pattern. The time it takes to shutdown is not consistent but it will at least once a day if I am doing those two things at the same time. There are no Event logs in the viewer to show anything going wrong, it only shows the system was not shut down properly. The hard part is once it does it one time its hard to recreate in the same day, sometimes I cant get it to do it again till the following day, making this difficult to debug.

My Thermals are great everywhere so that's out of the picture. I reseated all power cables and checked connections. After my changes tonight I will reseat GPU and Ram if it happens again. All my drivers are current including Bios. I only bought a 1600w PSU because the 1300w went out of stock the moment I went to buy everything, 1600w is far more than I need but I figured it wouldn't be a bad idea with the 4090s power spikes. So it could be a faulty PSU but the specifics of the issue make me feel like its more Software/Driver related. It can happen once then not again the whole time the PC is up. I just switched to High performance power plan but the issue persists. I also ran Memtest and found no issues. I have no overclocks running. Only thing I have changed in Bios is a slight undervolt for my CPU but even then when I first had the issue I turned that off and issue persisted so I turned it back on. At this point I don't know what to try next besides some other stress tests, one for CPU and Power Supply. With this latest crash I have disabled my CPU's C states incase that is causing any issues. I did see a few ACPI warnings in event viewer which is similar to LTT video on diagnosing shutdown issues which lead me to turn of C States in CPU. Another culprit I have in mind is Windows HAGs. I've seen people have a few issues with that. I could really use any help here. I'm hoping there's no damage being done in these shutdowns but regardless I would prefer if they stopped. Anyone have any ideas or thoughts? Thank you for reading my book and helping.
 
Did you check the SSDs with Samsung magician? And eventually a firmware update is available

Any 3rd party tool like afterburner or similar installed?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @5600MHz default speed to check if it happens then too

use ddu uninstaller and reinstall the latest graphics driver

take some pictures of the motherboard, cooling, connectors @Motherboard and PSU, upload to imgur .com or similar and post the link of these, maybe we can see anything out of the ordinary
 

Ghost 0776

Distinguished
Nov 17, 2013
115
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Did you check the SSDs with Samsung magician? And eventually a firmware update is available

Any 3rd party tool like afterburner or similar installed?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @5600MHz default speed to check if it happens then too

use ddu uninstaller and reinstall the latest graphics driver

take some pictures of the motherboard, cooling, connectors @Motherboard and PSU, upload to imgur .com or similar and post the link of these, maybe we can see anything out of the ordinary
Thank you, didn't expect such a quick response. My Samsung ssds firmware is all up to date I just installed latest drivers because the 990 pros had issues with reporting their health properly.

No 3rd Party tools like afterburner. Only things running are iCue for my Peripherals and lights/cooler in case. Armoury Crate which I reluctantly got for my Motherboard to turn off the bright lcd screen on the mobo at night.

Ill have to remove GPU to reset Bios so Ill do that tomorrow and take pictures for Imgur. I checked Windows integrity not long ago but I will again tonight before I go to bed. As well as run the benchmark. I already did the Memtest which came back normal. Ill unistall and re install gpu driver tonight aswell and do a clean boot. Ill have to see if the Ram speed change works tomorrow aswell. Cant seem to make it crash again today.
 

Ghost 0776

Distinguished
Nov 17, 2013
115
1
18,695
Did you check the SSDs with Samsung magician? And eventually a firmware update is available

Any 3rd party tool like afterburner or similar installed?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @5600MHz default speed to check if it happens then too

use ddu uninstaller and reinstall the latest graphics driver

take some pictures of the motherboard, cooling, connectors @Motherboard and PSU, upload to imgur .com or similar and post the link of these, maybe we can see anything out of the ordinary
Alright I did everything you've said so far except Reset Bios via CMOs battery. Will do that as soon as I get back home aswell as reseat GPU and Ram. Here are my User Benchmarks: https://www.userbenchmark.com/UserRun/60771456. I did all those things yesterday and tested if any worked today. Issue still persists.
 

bniknafs9

Honorable
Jan 21, 2019
646
65
10,190
I'm constantly watching thermals my GPU never goes above 80 at its highest. It never even reaches its thermal throttle limit, but to even further that point. The Specific games it crashes in never get it above 60 degrees.
okay , maybe bad software , driver issue related to your GPU ? anyhow it sounds like something to do with your gpu . . .
 

Ghost 0776

Distinguished
Nov 17, 2013
115
1
18,695
Did you check the SSDs with Samsung magician? And eventually a firmware update is available

Any 3rd party tool like afterburner or similar installed?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @5600MHz default speed to check if it happens then too

use ddu uninstaller and reinstall the latest graphics driver

take some pictures of the motherboard, cooling, connectors @Motherboard and PSU, upload to imgur .com or similar and post the link of these, maybe we can see anything out of the ordinary
Alright so I finished doing everything else. Reset CMOS, Reseated and rearranged Ram and reseated GPU. I did turn off Asus Mobo Multi Thread Enchancement for CPU this time around in Bios I guess I did'nt notice it on before. Could've been causing issues I don't know. Either way I tested the PC for about an hour with Stock Ram speeds and everything worked, no crash. So I restarted PC and re added my changes to Bios, I added my Undervolt of -.075 and I set Ram to DOCP 1 again for its overclock. Tested for about another hour and no crash aswell. I'm hopeful something along the lines has fixed the issue however I would not be surprised if tomorrow it crashes again, as its sometimes hard to make it crash again after it does it once in the day. I don't know if you have anything more to add but I will keep everyone posted.
 
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