Question new built: front usb port not working

[duceduc]

Hello. One of the front usb3.0 ports is not working. Windows 11 does not recognize any devices I plug into it. However, if I plug into the neighboring port, it works. I suspect either the case wiring or the usb connector that is on the motherboard is the issue. This is a new built. All hardware are brand new. Nothing install are used. On first boot, I noticed one of the drivers did not installed properly. It is the CP2104 usb to uart bridge. I have since installed it, but devices still are not recognized. What other troubleshooting should I take?

motherboard: Asrock x670E Steel legend
case: MSI MPG Sekira 100P2

 

[Lutfij]

On first boot, I noticed one of the drivers did not installed properly.
Did you let the OS install drivers for you?

Check and see if you've got any BIOS updates pending. Did you install all drivers from this list;
https://www.asrock.com/mb/AMD/X670E Steel Legend/index.asp#Download
?
Source the chipset for your motherboard from AMD's support site;
https://www.amd.com/en/support/downloads/drivers.html/chipsets/am5/x670e.html

 

[duceduc]

Yes, I have installed latest drivers. Quite strange for the bios updates. Asrock site bios version is higher than that of AMD site. For the CP2104 driver, I suspect Windows tried to install it, but the pc does not recognised it. I've manually browsed the Silicon Labs site for it's driver

Further testing. I have 3 usb sticks. Only one would recognise the drive when plugged into the trouble ports. All other ports (front and back panel), all 3 usb sticks are recognised.

 

[CountMike]

Yes, I have installed latest drivers. Quite strange for the bios updates. Asrock site bios version is higher than that of AMD site. For the CP2104 driver, I suspect Windows tried to install it, but the pc does not recognised it. I've manually browsed the Silicon Labs site for it's driver

Further testing. I have 3 usb sticks. Only one would recognise the drive when plugged into the trouble ports. All other ports (front and back panel), all 3 usb sticks are recognised.

Asrock has own BIOS and that's where you should look for it, BIOS is always specific to particular MB.
You are probably talking about chipset drivers.