Question New Graphics Card crashing issue

[Matthewpotter82]

I recently bought amd 6950 xt, I installed the card along with the updated drivers. I tried to load up my first game and it loaded up fine and then after a certain point I get a black screen, causing me to have to restart. I bought the card more then 2 weeks ago from a big box store. And being that I couldn’t fix the crashing issue I took it back to them for diagnostics they claim that everything is fine, only after informing me that they aren’t allowed to play any online games. So they run software benchmarks that show everything working fine. I have read many Reddit forms that say its the crappy amd drivers but none of those fixes work. Help!

 

[XxDarkMario20xX]

Whats your computer specs including your PSU because if its working fine for them could be an insufficient PSU so please do not try and stress your computer out because will just make things worst

Typical Board Power (Desktop)
335 W

Minimum PSU Recommendation
850 W

https://www.amd.com/en/products/graphics/amd-radeon-rx-6950-xt

 

[Matthewpotter82]

Whats your computer specs including your PSU because if its working fine for them could be an insufficient PSU so please do not try and stress your computer out because will just make things worst

Typical Board Power (Desktop)
335 W

Minimum PSU Recommendation
850 W

https://www.amd.com/en/products/graphics/amd-radeon-rx-6950-xt

Asus sabertooth motherboard, 32gb of ram fnx 9590 cpu, Amd 6950 xt gpu, 1200w psu

 

[thestryker]

Do the GPU fans go to maximum RPM when the black screen happens?

Also need the specific model of PSU.

 

[Matthewpotter82]

It’s a maingear 1200w and that’s the strangest thing, the fans don’t run at all after start up but that’s the strange part because I’m monitoring it and it’s not extremely hot

 

[thestryker]

Did you use DDU to get rid of all previously existing drivers?

Many cards have fan stop below a certain temperature threshold but that's usually 60C at most before the fans kick in. I have a hard time believing you'd be able to run a game with no fan usage under 60C.

If the driver situation is clear and you're still having these issues then you should get a replacement card.

 

[Matthewpotter82]

Yeah, I have done the whole DDU thing. I was hoping to avoid that situation being that I took the card to the places I purchased it from they tested it and said it was fine. In my system not on a bench. But I suppose I’ll have to go out there a get a replacement.

 

[Avro Arrow]

Yeah, I have done the whole DDU thing. I was hoping to avoid that situation being that I took the card to the places I purchased it from they tested it and said it was fine. In my system not on a bench. But I suppose I’ll have to go out there a get a replacement.

Yeah, if you properly used DDU and the card is still acting up, the card is defective. It should just work.