I recently bought a new ram, Klevv Bolt X 2 x 8 Gb, previously i use Giel Potenza ( 2 x 4 Gb Though, not the 2 x 8)
my pc run without problem with the old ram, but after i use the new one, it's usb slot isn't working properly, except mouse and keyboard ( which use usb slot)
the problem is, i only can use it slot once (any slot, once), when i remove it ( properly or not) it wont read at all, when i check device manager, the flashdrive is there but it said Windows Cannot Load the Device Driver for This Hardware code 38.
i've tried to reset my bios (removing the battery for at least 5 minutes), reset it to default but still the problem occurs.
is there any way to repair it?
edit,
my spec is
MSI B450m mortar max
Ryzen 5 3400g
Zotac GTX 1650 Super
Samsung Evo 860 (sata) 256gb
Corsair VS Series 450W - 80 Plus
my pc run without problem with the old ram, but after i use the new one, it's usb slot isn't working properly, except mouse and keyboard ( which use usb slot)
the problem is, i only can use it slot once (any slot, once), when i remove it ( properly or not) it wont read at all, when i check device manager, the flashdrive is there but it said Windows Cannot Load the Device Driver for This Hardware code 38.
i've tried to reset my bios (removing the battery for at least 5 minutes), reset it to default but still the problem occurs.
is there any way to repair it?
edit,
my spec is
MSI B450m mortar max
Ryzen 5 3400g
Zotac GTX 1650 Super
Samsung Evo 860 (sata) 256gb
Corsair VS Series 450W - 80 Plus