Question Nvme not showing up in bios nor windows install

[Bcawesomer]

Evga z490 dark king pin edition
Samsung 990 pro ssd with heatsink
Bios version 1.04

Drive is not showing up in bios or windows install I don’t know if it’s cause faulty install doubt it’s because of bios setting cause old 970 evo worked fine

Help is appreciated

 

[Bcawesomer]

Photo of ssd installation

 

[Bcawesomer]

it’s a new drive right now I have 3 technically 2
theories
1.bios to old
2.secure boot being enabled. if this is the problem I’m I going to be forced to disable or would updating the bios make the ssd detected.
3.incorrect installation but I doubt it

 

[Bcawesomer]

Turned secure boot off still not working unfortunate

 

[Sohom]

It's dead.

 

[Bcawesomer]

It's dead.

Just bought it dead on arrival seems unlikely

 

[SkyNetRising]

it’s a new drive right now I have 3 technically 2 theories
1.bios to old
2.secure boot being enabled. if this is the problem I’m I going to be forced to disable or would updating the bios make the ssd detected.
3.incorrect installation but I doubt it

Check settings in BIOS.
There might be settings to enable/disable M.2 slot.

Although ... if 970 evo worked fine and 990 pro is not working, then there may be some compatibility issue.

 

[Bcawesomer]

Check settings in BIOS.
There might be settings to enable/disable M.2 slot.

Although ... if 970 evo worked fine and 990 pro is not working, then there may be some compatibility issue.

It’s on in the setting I’m pretty sure it’s on in the bios the way it’s worded in the manual is odd “disabled or unpopulated” is vague Ik it’s enabled but is it not detecting the ssd https://www.evga.com/support/manuals/files/131-CL-E499-KP.pdf page 13