Question One of the RAM slots in my laptop is not working ?

[opposingforce]

Hello.
I have two slots in my laptop where I installed a 16GB and an 8GB RAM stick.
While the total should be 24GB, it shows only 16GB in the BIOS and in Task Manager.
So it only sees the slot where the 16GB stick is installed. I'm already getting 16GB in performance, but in the CPU-Z utility it shows as 24GB.

When I switched the RAM sticks over, only the 8GB one appeared. I will say that the problem is not in the RAM itself but in the slot, but as I said, it also appears in the applications. There is no dirt in the slot but I cleaned it anyway. I did a BIOS update. There is no maximum RAM limit set in MSConfig.
I would appreciate it if you can help me to solve this problem.

 

[Lutfij]

Welcome to the forums, newcomer!

I have two slots in my laptop where I installed a 16GB and an 8GB RAM stick.
Make, model and SKU to your laptop? BIOS version for said laptop? Make and models of the sticks of ram?

 

[opposingforce]

Welcome to the forums, newcomer!

I have two slots in my laptop where I installed a 16GB and an 8GB RAM stick.
Make, model and SKU to your laptop? BIOS version for said laptop? Make and models of the sticks of ram?

HP pavilion 14 ec0009
BIOS Date 09/26/24
AMD AGESA CezannePI-FP6 1.0.1.1
RAM Attached.
CPUZ and other hardware applications recognizes both as they share the detailed information in the app.

DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format SO-DIMM
Module Manufacturer(ID) Kingston (7F98000000000000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 16384 MBytes
Max bandwidth DDR4-3200 (1600 MHz)
Part number 9905744-077.A00G
Serial number BE2375DA
Manufacturing date Week 36/Year 23
Nominal Voltage 1.20 Volts
EPP no
XMP no
AMP no

DIMM # 2
SMBus address 0x51
Memory type DDR4
Module format SO-DIMM
Module Manufacturer(ID) Kingston (7F98000000000000000000000000)
SDRAM Manufacturer (ID) Samsung (CE00000000000000000000000000)
Size 8192 MBytes
Max bandwidth DDR4-3200 (1600 MHz)
Part number 9905700-118.A00G
Serial number C088B684
Manufacturing date Week 09/Year 22
Nominal Voltage 1.20 Volts
EPP no
XMP no
AMP no