PC boots. But unresponsive therafter. Mouse can move though. Drive failure? Which replacement?

Franziska · Aug 9, 2017

Hey,

seems I've got a similar issue. As I am a user not a software specialist I would appreciate your help.

My Windows 10 Hewlett Packard Z800 with 24GB Ram frequently boots into windows but remains unresponsive once booted. I can move the mouse, but I can not manually start programs. When I restart several times this is repeated but eventually the machine starts up normal.

When looking into this in the event log I found the following:

The device, \Device\Harddisk0\DR0, has a bad block.

Further I get sometimes:

Failed with 0x490 modifying AppModel Runtime status for package Microsoft.Windows.Photos_2017.35063.13610.0_x64__8wekyb3d8bbwe for user WORKSTATION2017\Admin (current status = 0x0, desired status = 0x20).

InitialisePrintProvider failed for provider inetpp.dll. This can occur because of system instability or a lack of system resources.

The print spooler failed to load a plug-in module redmonnt.dll, error code 0x7E. See the event user data for context information.

I suspect it all has to do with a failing hard disk. I run two WDC WD10EZEX-60ZF5A0 1000.2GB disks in RAID.
One of them says health status caution and has the following yellow lines:

ID05 Reallocated Sectors Count
ID C5 Current Pending Sector Count
ID C6 Uncorrectable Sector Count

HERE IS MY QUESTION. IF I WANT TO REPLACE THAT DISK ONLY WHAT MODEL COULD I USE IF I WANT TO USE IT WITH THE REMAINING ONE AS RAID?
Seems I can not get the exact same model (Western Digital WDC WD10EZEX-60ZF5A0 1000.2GB) as new.
Still I would prefer just to take the faulty one out and put the new blank one in to partner up with the other remaining RAID disk.
That way I hope I need not install anything new.

DOES THIS SOLVE THE MAIN ISSUE OF BOOTING AS WELL?

Thanks so much,

Franziska

Here the Crystal Disk Info Log for all disk:

----------------------------------------------------------------------------
CrystalDiskInfo 7.0.5 (C) 2008-2016 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 Professional [10.0 Build 15063] (x64)
Date : 2017/08/08 21:14:32

-- Controller Map ----------------------------------------------------------
- Microsoft Storage Spaces Controller [SCSI]
+ LSI Adapter, SAS 3000 series, 8-port with 1068E [SCSI]
- LSILOGIC Logical Volume SCSI Disk Device
+ Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller [SCSI]
- Intenso SSD Sata III
- SAMSUNG HD204UI
- hp DVD-RAM GH80N

-- Disk List ---------------------------------------------------------------
(1) WDC WD10EZEX-60ZF5A0 : 1000.2 GB [X/1/0, cs] - wd
(2) WDC WD10EZEX-60ZF5A0 : 1000.2 GB [X/1/0, cs] - wd
(3) SAMSUNG HD204UI : 2000.3 GB [X/0/3, cs]
(4) Intenso SSD Sata III : 256.0 GB [0/0/0, pd1] - m2

----------------------------------------------------------------------------
(1) WDC WD10EZEX-60ZF5A0
----------------------------------------------------------------------------
Model : WDC WD10EZEX-60ZF5A0
Firmware : 80.00A80
Serial Number : WD-WMC1S4114968
Disk Size : 1000.2 GB (8.4/137.4/1000.2/----)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ----
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 23439 hours
Power On Count : 330 count
Temperature : 27 C (80 F)
Health Status : Good
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----
Drive Letter :

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 174 170 _21 0000000008DA Spin-Up Time
04 100 100 __0 000000000154 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 _51 000000000000 Seek Error Rate
09 _68 _68 __0 000000005B8F Power-On Hours
0A 100 100 _51 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 00000000014A Power Cycle Count
B8 100 100 _97 000000000000 End-to-End Error
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BC 100 100 __0 000000000000 Command Timeout
BE _73 _64 _40 00001B1B001B Airflow Temperature
C0 200 200 __0 000000000144 Power-off Retract Count
C1 200 200 __0 00000000000F Load/Unload Cycle Count
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 200 200 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 574D 4331 5334 3131 3439 3638
020: 0000 0000 0000 3830 2E30 3041 3830 5744 4320 5744
030: 3130 455A 4558 2D36 305A 4635 4130 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 2008
070: 0000 0000 0000 0000 0000 001F 850E 0004 004C 0040
080: 03FE 0000 706B 7C01 4123 7049 BC01 4123 203F 0035
090: 0035 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE0
110: 0390 F919 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0400
130: 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 30BD 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 6DB0 7470 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 53A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 AE AA DA 08 00 00 00 00 00 04 32 00 64 64 54
020: 01 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2F 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 44 44 8F 5B 00 00 00 00 00 0A 33 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 4A 01 00 00 00 00 00 B8 33
070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 64 64 00
080: 00 00 00 00 00 00 BC 32 00 64 64 00 00 00 00 00
090: 00 00 BE 22 00 49 40 1B 00 1B 1B 00 00 00 C0 32
0A0: 00 C8 C8 44 01 00 00 00 00 00 C1 32 00 C8 C8 0F
0B0: 00 00 00 00 00 00 C4 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C5 32 00 C8 C8 00 00 00 00 00 00 00 C6 30
0D0: 00 C8 C8 00 00 00 00 00 00 00 C7 32 00 C8 C8 00
0E0: 00 00 00 00 00 00 C8 08 00 C8 C8 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 29 60 27 01 5B
170: 03 00 01 67 02 74 00 00 00 00 00 00 00 00 00 00
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C4

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 33 C8 C8 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 33 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 B8 61
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BE 28 00 00 00 00 00 00 00 00 00 00 C0 00
0A0: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
0B0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 C8 00 C8 C8 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F3

----------------------------------------------------------------------------
(2) WDC WD10EZEX-60ZF5A0
----------------------------------------------------------------------------
Model : WDC WD10EZEX-60ZF5A0
Firmware : 80.00A80
Serial Number : WD-WMC1S5740922
Disk Size : 1000.2 GB (8.4/137.4/1000.2/----)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ----
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 23325 hours
Power On Count : 399 count
Temperature : 28 C (82 F)
Health Status : Caution
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----
Drive Letter :

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 00000000002F Read Error Rate
03 174 169 _21 0000000008E3 Spin-Up Time
04 100 100 __0 000000000196 Start/Stop Count
05 178 178 140 0000000003AB Reallocated Sectors Count
07 200 200 _51 000000000000 Seek Error Rate
09 _69 _69 __0 000000005B1D Power-On Hours
0A 100 100 _51 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 00000000018F Power Cycle Count
B8 100 100 _97 000000000000 End-to-End Error
BB 100 __1 __0 000000000064 Reported Uncorrectable Errors
BC 100 _39 __0 00330033003D Command Timeout
BE _72 _59 _40 00001C1C001C Airflow Temperature
C0 200 200 __0 00000000017A Power-off Retract Count
C1 200 200 __0 00000000001B Load/Unload Cycle Count
C4 142 142 __0 00000000003A Reallocation Event Count
C5 200 200 __0 000000000009 Current Pending Sector Count
C6 200 200 __0 000000000005 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000026 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 574D 4331 5335 3734 3039 3232
020: 0000 0000 0000 3830 2E30 3041 3830 5744 4320 5744
030: 3130 455A 4558 2D36 305A 4635 4130 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 2008
070: 0000 0000 0000 0000 0000 001F 850E 0004 004C 0040
080: 03FE 0000 706B 7C01 4123 7049 BC01 4123 203F 0039
090: 0039 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE6
110: 58E5 5206 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0400
130: 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 30BD 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 6DB0 7470 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 59A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 2F 00 00 00 00 00 00 03 27
010: 00 AE A9 E3 08 00 00 00 00 00 04 32 00 64 64 96
020: 01 00 00 00 00 00 05 33 00 B2 B2 AB 03 00 00 00
030: 00 00 07 2F 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 45 45 1D 5B 00 00 00 00 00 0A 33 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 8F 01 00 00 00 00 00 B8 33
070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 64 01 64
080: 00 00 00 00 00 00 BC 32 00 64 27 3D 00 33 00 33
090: 00 00 BE 22 00 48 3B 1C 00 1C 1C 00 00 00 C0 32
0A0: 00 C8 C8 7A 01 00 00 00 00 00 C1 32 00 C8 C8 1B
0B0: 00 00 00 00 00 00 C4 32 00 8E 8E 3A 00 00 00 00
0C0: 00 00 C5 32 00 C8 C8 09 00 00 00 00 00 00 C6 30
0D0: 00 C8 C8 05 00 00 00 00 00 00 C7 32 00 C8 C8 00
0E0: 00 00 00 00 00 00 C8 08 00 C8 C8 26 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 29 F4 29 01 5B
170: 03 00 01 67 02 7C 00 00 00 00 00 00 00 00 00 00
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B6

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 33 C8 C8 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 33 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 B8 61
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BE 28 00 00 00 00 00 00 00 00 00 00 C0 00
0A0: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
0B0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 04 01 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 C8 00 C8 C8 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 EE

----------------------------------------------------------------------------
(3) SAMSUNG HD204UI
----------------------------------------------------------------------------
Model : SAMSUNG HD204UI
Firmware : 1AQ10001
Serial Number : S2H7JD2ZB00140
Disk Size : 2000.3 GB (8.4/137.4/2000.3/----)
Buffer Size : 32767 KB
Queue Depth : 32
# of Sectors : 3907029168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : ---- | SATA/300
Power On Hours : 808 hours
Power On Count : 341 count
Temperature : 26 C (78 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [ON]
AAM Level : FE00h [OFF]
Drive Letter :

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _51 000000000000 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _77 _64 _25 000000001BED Spin-Up Time
04 _99 _99 __0 0000000005DC Start/Stop Count
05 252 252 _10 000000000000 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 000000000328 Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0B 252 252 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000155 Power Cycle Count
B5 _94 _94 __0 0000080C0E49 Vendor Specific
BF 100 100 __0 000000000001 G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C2 _64 _64 __0 0022000A001A Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 252 252 __0 000000000000 Reallocation Event Count
C5 252 252 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 000000000000 Write Error Rate
DF 252 252 __0 000000000000 Load/Unload Retry Count
E1 _99 _99 __0 000000003014 Load/Unload Cycle Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5332 4837 4A44 325A 4230 3031 3430 2020 2020 2020
020: 0000 FFFF 0004 3141 5131 3030 3031 5341 4D53 554E
030: 4720 4844 3230 3455 4920 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0000
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1706 0000 004C 004C
080: 01FF 0028 746B 7F69 4123 7469 BC49 4123 407F 00A4
090: 00A4 0080 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: 88B0 E8E0 0000 0000 0000 0000 4000 0000 5002 4E90
110: 0448 53CE 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0400 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 8AA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 02 26
010: 00 FC FC 00 00 00 00 00 00 00 03 23 00 4D 40 ED
020: 1B 00 00 00 00 00 04 32 00 63 63 DC 05 00 00 00
030: 00 00 05 33 00 FC FC 00 00 00 00 00 00 00 07 2E
040: 00 FC FC 00 00 00 00 00 00 00 08 24 00 FC FC 00
050: 00 00 00 00 00 00 09 32 00 64 64 28 03 00 00 00
060: 00 00 0A 32 00 FC FC 00 00 00 00 00 00 00 0B 32
070: 00 FC FC 00 00 00 00 00 00 00 0C 32 00 64 64 55
080: 01 00 00 00 00 00 B5 22 00 5E 5E 49 0E 0C 08 00
090: 00 00 BF 22 00 64 64 01 00 00 00 00 00 00 C0 22
0A0: 00 FC FC 00 00 00 00 00 00 00 C2 02 00 40 40 1A
0B0: 00 0A 00 22 00 00 C3 3A 00 64 64 00 00 00 00 00
0C0: 00 00 C4 32 00 FC FC 00 00 00 00 00 00 00 C5 32
0D0: 00 FC FC 00 00 00 00 00 00 00 C6 30 00 FC FC 00
0E0: 00 00 00 00 00 00 C7 36 00 C8 C8 00 00 00 00 00
0F0: 00 00 C8 2A 00 64 64 00 00 00 00 00 00 00 DF 32
100: 00 FC FC 00 00 00 00 00 00 00 E1 32 00 63 63 14
110: 30 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 28 50 00 5B
170: 03 00 01 00 02 FF 00 56 01 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 94

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 00 00 00 00 00 00 00 00 00 00 02 00
010: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 0A 00 00 00 00 00 00 00 00 00 00 07 33
040: 00 00 00 00 00 00 00 00 00 00 08 0F 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 33 00 00 00 00 00 00 00 00 00 00 0B 00
070: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
080: 00 00 00 00 00 00 B5 00 00 00 00 00 00 00 00 00
090: 00 00 BF 00 00 00 00 00 00 00 00 00 00 00 C0 00
0A0: 00 00 00 00 00 00 00 00 00 00 C2 00 00 00 00 00
0B0: 00 00 00 00 00 00 C3 00 00 00 00 00 00 00 00 00
0C0: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0D0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0E0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0F0: 00 00 C8 00 00 00 00 00 00 00 00 00 00 00 DF 00
100: 00 00 00 00 00 00 00 00 00 00 E1 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 86

----------------------------------------------------------------------------
(4) Intenso SSD Sata III
----------------------------------------------------------------------------
Model : Intenso SSD Sata III
Firmware : O1225L
Serial Number : HYC2016101401571
Disk Size : 256.0 GB (8.4/137.4/256.0/256.0)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 500118192
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ----
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 412 hours
Power On Count : 264 count
Host Reads : 21466 GB
Host Writes : 6725 GB
NAND Writes : 15255 GB
Temperature : 13 C (55 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., AAM, 48bit LBA, NCQ, TRIM, DevSleep
APM Level : ----
AAM Level : 0000h [OFF]
Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000000 Raw Read Error Rate
05 100 100 __0 00000000000F Reallocated Sectors Count
09 100 100 __0 00000000019C Power-On Hours
0C 100 100 __0 000000000108 Power Cycle Count
A0 100 100 __0 00000000DD8E Uncorrectable Sector Count
A1 100 100 __0 000000000039 Valid Spare Blocks
A3 100 100 __0 000000000018 Initial Invalid Blocks
A4 100 100 __0 00000000EE5C Total TLC Erase Count
A5 100 100 __0 000000000070 Maximum TLC Erase Count
A6 100 100 __0 00000000000A Minimum TLC Erase Count
A7 100 100 __0 00000000003B Average TLC Erase Count
A8 100 100 __0 000000000BB8 Vendor Specific
A9 100 100 __0 000000000063 Percentage Lifetime Remaining
AF 100 100 __0 000000000000 Vendor Specific
B0 100 100 __0 000000000000 Vendor Specific
B1 100 100 _50 000000000017 Vendor Specific
B2 100 100 __0 000000000000 Vendor Specific
B5 100 100 __0 000000000000 Program Fail Count
B6 100 100 __0 000000000000 Erase Fail Count
C0 100 100 __0 00000000007A Power-off Retract Count
C2 100 100 __0 00000000000D Temperature
C3 100 100 __0 000000001B3E Cumulative ECC Bit Correction Count
C4 100 100 _16 000000000073 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000011 Smart Off-line Scan Uncorrectable Error Count
C7 100 100 _50 000000000053 Ultra DMA CRC Error Rate
E8 100 100 __0 000000000064 Available Reserved Space
F1 100 100 __0 0000000348AC Total LBA Write
F2 100 100 __0 0000000A7B55 Total LBA Read
F5 100 100 __0 0000000772E0 Cumulative Program NAND Pages

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F FFFF FF0F 0000
010: 4859 4332 3031 3631 3031 3430 3135 3731 2020 2020
020: 0000 0000 0000 4F31 3232 354C 2020 496E 7465 6E73
030: 6F20 5353 4420 5361 7461 2049 4949 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8002 4000 2F00
050: 4000 0000 0000 0007 3FFF 0010 003F FC10 00FB B101
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 4D20
070: 0000 0000 0000 0000 0000 001F 870E 0084 014C 004C
080: 03F0 0000 746B 7F01 4163 7449 BC01 4163 407F 0002
090: 0002 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 32B0 1DCF 0000 0000 0000 0008 4000 0000 5000 0000
110: 0000 0000 0000 0000 0000 0000 0000 0100 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0021 496E
130: 7465 6E73 6F20 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0200 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 10A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 00 00 64 64 00 00 00 00 00 00 00 05 00
010: 00 64 64 0F 00 00 00 00 00 00 09 00 00 64 64 9C
020: 01 00 00 00 00 00 0C 00 00 64 64 08 01 00 00 00
030: 00 00 A0 00 00 64 64 8E DD 00 00 00 00 00 A1 00
040: 00 64 64 39 00 00 00 00 00 00 A3 00 00 64 64 18
050: 00 00 00 00 00 00 A4 00 00 64 64 5C EE 00 00 00
060: 00 00 A5 00 00 64 64 70 00 00 00 00 00 00 A6 00
070: 00 64 64 0A 00 00 00 00 00 00 A7 00 00 64 64 3B
080: 00 00 00 00 00 00 A8 00 00 64 64 B8 0B 00 00 00
090: 00 00 A9 00 00 64 64 63 00 00 00 00 00 00 AF 00
0A0: 00 64 64 00 00 00 00 00 00 00 B0 00 00 64 64 00
0B0: 00 00 00 00 00 00 B1 00 00 64 64 17 00 00 00 00
0C0: 00 00 B2 00 00 64 64 00 00 00 00 00 00 00 B5 00
0D0: 00 64 64 00 00 00 00 00 00 00 B6 00 00 64 64 00
0E0: 00 00 00 00 00 00 C0 00 00 64 64 7A 00 00 00 00
0F0: 00 00 C2 00 00 64 64 0D 00 00 00 00 00 00 C3 00
100: 00 64 64 3E 1B 00 00 00 00 00 C4 00 00 64 64 73
110: 00 00 00 00 00 00 C5 00 00 64 64 00 00 00 00 00
120: 00 00 C6 00 00 64 64 11 00 00 00 00 00 00 C7 00
130: 00 64 64 53 00 00 00 00 00 00 E8 00 00 64 64 64
140: 00 00 00 00 00 00 F1 00 00 64 64 AC 48 03 00 00
150: 00 00 F2 00 00 64 64 55 7B 0A 00 00 00 00 F5 00
160: 00 64 64 E0 72 07 00 00 00 00 00 00 00 00 00 71
170: 02 00 01 00 01 01 01 00 00 00 00 00 00 00 00 00
180: 00 00 4F 31 32 32 35 4C 20 20 00 00 00 00 00 00
190: 53 4D 32 32 34 36 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E5

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 00 00 00 00 00 00 00 00 00 00 00 05 00
010: 00 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00
020: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
030: 00 00 A0 00 00 00 00 00 00 00 00 00 00 00 A1 00
040: 00 00 00 00 00 00 00 00 00 00 A3 00 00 00 00 00
050: 00 00 00 00 00 00 A4 00 00 00 00 00 00 00 00 00
060: 00 00 A5 00 00 00 00 00 00 00 00 00 00 00 A6 00
070: 00 00 00 00 00 00 00 00 00 00 A7 00 00 00 00 00
080: 00 00 00 00 00 00 A8 00 00 00 00 00 00 00 00 00
090: 00 00 A9 00 00 00 00 00 00 00 00 00 00 00 AF 00
0A0: 00 00 00 00 00 00 00 00 00 00 B0 00 00 00 00 00
0B0: 00 00 00 00 00 00 B1 32 00 00 00 00 00 00 00 00
0C0: 00 00 B2 00 00 00 00 00 00 00 00 00 00 00 B5 00
0D0: 00 00 00 00 00 00 00 00 00 00 B6 00 00 00 00 00
0E0: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
0F0: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C3 00
100: 00 00 00 00 00 00 00 00 00 00 C4 10 00 00 00 00
110: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00
120: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 32
130: 00 00 00 00 00 00 00 00 00 00 E8 00 00 00 00 00
140: 00 00 00 00 00 00 F1 00 00 00 00 00 00 00 00 00
150: 00 00 F2 00 00 00 00 00 00 00 00 00 00 00 F5 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

hang-the-9 · Aug 9, 2017

That is a WS Blue drive, you can just get the same model https://www.newegg.com/Product/Product.aspx?Item=N82E16822236339

What type of RAID setup are you using? If RAID 0 you will need to backup all of you files and then re-do the RAID setup again with a clean Windows setup. RAID 0 has no provision to recover from a drive failure.

Franziska · Aug 9, 2017

hang-the-9 :

Dear Hang-the-9,

thanks so much. It's a mirrored RAID 1. I run this to minimise the risk of data loss.
So if I buy the same model you linked to I can team it up with the remaining one by simply removing the failing one and sliding the new one into the same slot, correct?
I can not use your link for purchase as I am based in Germany.

Btw.: This is not the booting drive. I will swap with the machine turned off.

Do you think this will fix the other issues as well?

Thanks again,

Franziska

hang-the-9 · Aug 9, 2017

First thing is to fix the failing drive, then you can see if the other issues cleared up. They can be related but locking up in Windows can be caused by bad RAM, overheating, even a failing CPU.

Franziska · Aug 9, 2017

Good. Will fix the drive first. Slide in slide out should work with the one you recommended under RAID 1. Correct?

hang-the-9 · Aug 10, 2017

Franziska :

Yes, swap the failed drive out, go into the RAID bios and tell it to re-build the array.

Franziska · Aug 15, 2017

Dear Hang-the-9,

well, disk is replaced and resynced. All disks ok according to CrystalDisk. Still the machine hangs occassionally after booting. Any suggestions?

Thanks,

Franziska

Franziska · Aug 15, 2017

In event viewer I get in close time proximity of the last booting into unresponsivness:

App Container profile failed with error 0x800700B7 because it was unable to register the AppContainer SID.

Failed with 0x490 modifying AppModel Runtime status for package microsoft.windowscommunicationsapps_17.8400.40895.0_x64__8wekyb3d8bbwe for user WORKSTATION2017\Admin (current status = 0x0, desired status = 0x20).

InitialisePrintProvider failed for provider inetpp.dll. This can occur because of system instability or a lack of system resources.

The print spooler failed to load a plug-in module redmonnt.dll, error code 0x7E. See the event user data for context information.

hang-the-9 · Aug 16, 2017

Franziska :

Test with only a few RAM sticks in at a time, you can also just try a clean Windows setup and see if that fixes things.

Search

PC boots. But unresponsive therafter. Mouse can move though. Drive failure? Which replacement?

Franziska

Reputable

hang-the-9

hang-the-9

Titan

Franziska

Reputable

hang-the-9

Titan

Franziska

Reputable

hang-the-9

Titan

Franziska

Reputable

Franziska

Reputable

hang-the-9

Titan

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