[SOLVED] PC crashes when launching games, all new parts

[Foreynn]

I recently upgraded my PC to a Ryzen 5 5600X and events led to me having to buy all new components. My current specs are as follows:
CPU: Ryzen 5 5600X
MB: MSI X570-A PRO
GPU: Asus 2060 Dual Evo
PSU: Cooler Master MWE 750W 80+ Bronze

My problem is the PC crashing when launching more demanding games like Apex Legends or Lost Ark (not smaller games like Hearthstone or LoL). The screen turns black and the PC reboots itself. The weird thing is that it does not always happen.
I think I figured out the problem: when the PC crashes, an event 41 kernel power with a BugCheckCode of 0 will show in the event viewer. The thing is, with all the research that I've done, there is no way to know what componant is causing the crashes.

Here are the details of the event: (in french)


Nom du journal :System
Source : Microsoft-Windows-Kernel-Power
Date : 20/04/2022 00:03:00
ID de l’événement :41
Catégorie de la tâche : (63)
Niveau : Critique
Mots clés : (70368744177664),(2)
Utilisateur : Système
Ordinateur : DESKTOP-CKTC416
Description :
Le système a redémarré sans s’arrêter correctement au préalable. Cette erreur peut survenir si le système ne répond plus, s’est bloqué ou n’est plus alimenté de façon inattendue.
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-04-19T22:03:00.0929843Z" />
<EventRecordID>47349</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-CKTC416</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>


I'm guessing that the problem comes from either the PSU or the GPU, but both work fine and are brand new (less than a month old).

 

[Bob.B]

I recently upgraded my PC to a Ryzen 5 5600X and events led to me having to buy all new components. My current specs are as follows:
CPU: Ryzen 5 5600X
MB: MSI X570-A PRO
GPU: Asus 2060 Dual Evo
PSU: Cooler Master MWE 750W 80+ Bronze

My problem is the PC crashing when launching more demanding games like Apex Legends or Lost Ark (not smaller games like Hearthstone or LoL). The screen turns black and the PC reboots itself. The weird thing is that it does not always happen.
I think I figured out the problem: when the PC crashes, an event 41 kernel power with a BugCheckCode of 0 will show in the event viewer. The thing is, with all the research that I've done, there is no way to know what componant is causing the crashes.

Here are the details of the event: (in french)


Nom du journal :System
Source : Microsoft-Windows-Kernel-Power
Date : 20/04/2022 00:03:00
ID de l’événement :41
Catégorie de la tâche : (63)
Niveau : Critique
Mots clés : (70368744177664),(2)
Utilisateur : Système
Ordinateur : DESKTOP-CKTC416
Description :
Le système a redémarré sans s’arrêter correctement au préalable. Cette erreur peut survenir si le système ne répond plus, s’est bloqué ou n’est plus alimenté de façon inattendue.
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-04-19T22:03:00.0929843Z" />
<EventRecordID>47349</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-CKTC416</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>


I'm guessing that the problem comes from either the PSU or the GPU, but both work fine and are brand new (less than a month old).

Start with getting the proper mobo bios and drivers.
See if it makes a diff.

 

[Foreynn]

Start with getting the proper mobo bios and drivers.
See if it makes a diff.

I uninstalled and cleanly installed graphics drivers, updated BIOS and installed AMD chipset drivers and no crashes today, will see if any chrahes happen tomorrow. (XMP is disabled but I had tried both on and off and it crashed regardless back then)

 

[Foreynn]

I uninstalled and cleanly installed graphics drivers, updated BIOS and installed AMD chipset drivers and no crashes today, will see if any chrahes happen tomorrow. (XMP is disabled but I had tried both on and off and it crashed regardless back then)

Another day with no crashes.