[SOLVED] PC crashing, unknown issue

[jordandee1998]

Have been having issues with consistent PC crashes over the past couple of days, no idea what is causing them. About 80% of the time it will boot to the sign in screen, then crash immediately after I’ve input my password. If I manage to sign in without a crash, it will often crash later while gaming, though this is less consistent. Have done a fresh windows 10 install and the issue persists. BIOS HW monitor has voltages +3.3V @ 3.335, +5V @ 4.986 and +12V @ 12.099, no idea if this is an issue. PC is approximately 12months old, though the graphics card and ssd are newer.
Cheers

 

[CountMike]

Have been having issues with consistent PC crashes over the past couple of days, no idea what is causing them. About 80% of the time it will boot to the sign in screen, then crash immediately after I’ve input my password. If I manage to sign in without a crash, it will often crash later while gaming, though this is less consistent. Have done a fresh windows 10 install and the issue persists. BIOS HW monitor has voltages +3.3V @ 3.335, +5V @ 4.986 and +12V @ 12.099, no idea if this is an issue. PC is approximately 12months old, though the graphics card and ssd are newer.
Cheers

Those values are within +/- limits but if you are seeing them in BIOS it may not be same story when under load when they can drop considerably if circuits are overloaded.
I would suspect an inadequate PSU first.
Pleas list your PC's specs.

 

[jordandee1998]

Those values are within +/- limits but if you are seeing them in BIOS it may not be same story when under load when they can drop considerably if circuits are overloaded.
I would suspect an inadequate PSU first.
Pleas list your PC's specs.

Didn’t think they were too unusual, but wasn’t sure. Temps seem fine too, cpu doesn’t go over ~50C and gpu doesn’t go over ~75C
Specs:
Ryzen 5 2600 @ stock
Asus ROG B450 F
G.Skill Trident Z 2x8GB 3000mhz
NZXT Kraken X52
Gigabyte RTX 2070 Super
CoolerMaster MWE 750W Gold PSU

 

[CountMike]

Didn’t think they were too unusual, but wasn’t sure. Temps seem fine too, cpu doesn’t go over ~50C and gpu doesn’t go over ~75C
Specs:
Ryzen 5 2600 @ stock
Asus ROG B450 F
G.Skill Trident Z 2x8GB 3000mhz
NZXT Kraken X52
Gigabyte RTX 2070 Super
CoolerMaster MWE 750W Gold PSU

Try running windows in safe mode.

 

[jordandee1998]

Try running windows in safe mode.

Tried that once and didn’t have an issue, have run the windows startup repairs a few times and get the “couldn’t repair your PC” message

 

[jordandee1998]

This is the message I get in the log file:
A recently serviced boot binary is corrupt. Repair action: Uninstall latest LCU Result: Failed. Error code = 0x905

 

[CountMike]

This is the message I get in the log file:
A recently serviced boot binary is corrupt. Repair action: Uninstall latest LCU Result: Failed. Error code = 0x905

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html to uninstall all vestiges of previous driver first and let windows install default drivers upon reboot.

 

[jordandee1998]

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html to uninstall all vestiges of previous driver first and let windows install default drivers upon reboot.

Cheers. Did that, still getting crashes at/after the login screen though.

 

[CountMike]

Cheers. Did that, still getting crashes at/after the login screen though.

Maybe something due to windows, run this line in Command prompt(admin) SFC /SCANNOW.

 

[jordandee1998]

Maybe something due to windows, run this line in Command prompt(admin) SFC /SCANNOW.

Tried that too, did a fresh install of windows 10 and it’s still crashing 🙁

 

[helper800]

Tried that too, did a fresh install of windows 10 and it’s still crashing 🙁

Use the Win10 Mem tester and let it run for at least 2-4 cycles and report back. That PSU also is not the best. If these things are ruled out the only things left that can remotely cause this issue is a bad motherboard/boot drive/GPU.

 

[jordandee1998]

Use the Win10 Mem tester and let it run for at least 2-4 cycles and report back. That PSU also is not the best. If these things are ruled out the only things left that can remotely cause this issue is a bad motherboard/boot drive/GPU.

So a lil update, reinstalled windows and manually updated all the drivers, has been working perfectly the past few days apart from a two crashes while playing modern warfare. Haven’t got BSOD either times, reliability monitor index is at around 2-3.

 

[jordandee1998]

Also had 2 recent crashes when plugging in my keyboard while the pc is turned on, possible USB 3.0 issue??

 

[helper800]

Also had 2 recent crashes when plugging in my keyboard while the pc is turned on, possible USB 3.0 issue??

What do you mean when you say "crashes?"

Probably a driver issue or a BIOS issue.

 

[jordandee1998]

What do you mean when you say "crashes?"

Probably a driver issue or a BIOS issue.

I just mean that my pc shuts down unexpectedly, has happened on 2 different BIOS versions, if it’s drivers then I’m not sure which are causing this

 

[helper800]

I just mean that my pc shuts down unexpectedly, has happened on 2 different BIOS versions, if it’s drivers then I’m not sure which are causing this

Back to my first original assumption, the PSU. Have you tried swapping it with a known good one? A bad stick of RAM can do that too. Also, unstable CPU overclocks.

 

[jordandee1998]

Back to my first original assumption, the PSU. Have you tried swapping it with a known good one? A bad stick of RAM can do that too. Also, unstable CPU overclocks.

Unfortunately don’t have another PSU to try at the moment, windows memory tester didn’t report anything and cpu is running @ stock 3.4ghz

 

[helper800]

Unfortunately don’t have another PSU to try at the moment, windows memory tester didn’t report anything and cpu is running @ stock 3.4ghz

Did you do the cmd sfc /scannow command? or the DISM commands:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Sometimes broken parts of win10 installations carry over to the next install if you don't do a clean install.

 

[jordandee1998]

Did you do the cmd sfc /scannow command? or the DISM commands:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Sometimes broken parts of win10 installations carry over to the next install if you don't do a clean install.

Yeah, didn’t report anything unusual

 

[helper800]

Yeah, didn’t report anything unusual

I would highly suspect either the PSU or the RAM/RAM slots on the motherboard. Try the computer out with only 1 of each individual RAM stick and try each stick of RAM in all the motherboard slots.

 

[jordandee1998]

I would highly suspect either the PSU or the RAM/RAM slots on the motherboard. Try the computer out with only 1 of each individual RAM stick and try each stick of RAM in all the motherboard slots.

All right, finally got around to doing all of that, no change/issues identified using windows mem tester. Still don’t have access to another psu to test but I did use the OCCT psu test twice and both times I encountered an unexpected shut down after around 5 mins. Is this a reliable indicator that it is indeed my psu causing the issues?

 

[helper800]

All right, finally got around to doing all of that, no change/issues identified using windows mem tester. Still don’t have access to another psu to test but I did use the OCCT psu test twice and both times I encountered an unexpected shut down after around 5 mins. Is this a reliable indicator that it is indeed my psu causing the issues?

Yes, that is indicative of a PSU issue. The reason why you crash less now that you reinstalled Win10 is that there is less load when signing into Win because there are fewer processes on startup to load the CPU and therefore PSU.

Buy a quality Corsair or Seasonic PSU to test. If you have the same problem, then return the PSU.