Question PC crashing when GPU under load

[Foobrother]

Hi all,

For a few weeks my PC is crashing randomly when using the GPU (i.e. playing game or watching videos). The screen goes black, the sound freezes and lags, and after a few seconds the computer reboots. In the Event Log I'm not seeing anything except an Event 41 - Kernel-Power.

I'm not able to reproduce the issue all the time. Sometimes I can play without any issue, and sometimes it crashes. I tried to reproduce the issue using OCCT. Managed to make it crash but no error detected before the crash. And on other tests zero error and it doesn't crash.
I assume it's the GPU since it crashes only when the GPU is under load.
I've read it could be a lack of power (PSU) but, as far as I know, I have enough power for this config (see the config details below). And I didn't have any problem for a couple of years until few weeks ago. I don't remember changing anything or installing anything. I played the same game before the crashes occurred.
In terms of drivers everything is up to date.
So I would need help to troubleshoot the problem and figure out what's wrong as I'm a bit lost.

Here are the details of my config (nothing overclocked):
- MoBo: Gigabyte Z490I Aorus Ultra
- CPU: Intel Core i5-10600K
- PSU: 650W SFX-L 80Plus Gold Fully Modular Power Supply (NP-S650M) - integrated in the NZXT H1 case
- GPU: Gigabyte GeForce RTX 3060Ti Gaming OC 8G 2.0
- RAM: 2*16GB PC4-21300 DDR4 SDRAM Corsair

Thanks in advance!

 

[JohnBonhamsGhost]

PSU: 650W SFX-L (NP-S650M) - integrated in the NZXT H1

i've seen a few reports of similar issues with this setup.

i'm starting to believe this is just some lower budget power supply that they've created this integrated combo kit with just to get rid of stock.

 

[beyondlogic]

Hi all,

For a few weeks my PC is crashing randomly when using the GPU (i.e. playing game or watching videos). The screen goes black, the sound freezes and lags, and after a few seconds the computer reboots. In the Event Log I'm not seeing anything except an Event 41 - Kernel-Power.

I'm not able to reproduce the issue all the time. Sometimes I can play without any issue, and sometimes it crashes. I tried to reproduce the issue using OCCT. Managed to make it crash but no error detected before the crash. And on other tests zero error and it doesn't crash.
I assume it's the GPU since it crashes only when the GPU is under load.
I've read it could be a lack of power (PSU) but, as far as I know, I have enough power for this config (see the config details below). And I didn't have any problem for a couple of years until few weeks ago. I don't remember changing anything or installing anything. I played the same game before the crashes occurred.
In terms of drivers everything is up to date.
So I would need help to troubleshoot the problem and figure out what's wrong as I'm a bit lost.

Here are the details of my config (nothing overclocked):
- MoBo: Gigabyte Z490I Aorus Ultra
- CPU: Intel Core i5-10600K
- PSU: 650W SFX-L 80Plus Gold Fully Modular Power Supply (NP-S650M) - integrated in the NZXT H1 case
- GPU: Gigabyte GeForce RTX 3060Ti Gaming OC 8G 2.0
- RAM: 2*16GB PC4-21300 DDR4 SDRAM Corsair

Thanks in advance!

from what i can tell the psu should be fine it looks similar to a seasonic cant be certain but i have seen the internals of this unit its mainly japanese capacitors so i wouldnt be to concerned.


i would uninstall the gpu drivers and reinstall see if its a buggy driver.

 

[beyondlogic]

i've seen a few reports of similar issues with this setup.

i'm starting to believe this is just some lower budget power supply that they've created this integrated combo kit with just to get rid of stock.

nah from what i can tell it looks like its made from seasonic

looks strikingly similar

https://www.ixbt.com/supply/nzxt-np-s650m-review.html

https://www.tomshardware.com/reviews/seasonic-focus-sgx-650w-sfx-l-psu,6045.html

 

[Ralston18]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error codes, warnings, or even informational events just before or at the time of the crashes.

Start with Reliability History/Monitor. Easy to use and presents a timeline format that may reveal patterns.

Event Viewer requires more time and effort to navigate and understand. To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Use both tools but only one tool at a time. Any given error etc. can be clicked for more details. The details may or may not be helpful.

Error code numbers likely to be the most helpful.

= = = =

PSU is indeed a likely suspect. Look for increasing numbers of varying errors. However, that is not always the case.

If anything, expand the Reliability History/Monitor Window so all can be seen.

Take a screenshot and post the screenshot here via imgur (www.imgur.com).

 

[Foobrother]

Thanks for your help so far.
Today I've tried to reproduce the issue. But not able
Here are some screenshots of the GPU tests I was running

https://imgur.com/lPRlZe5

View: https://imgur.com/lPRlZe5

https://imgur.com/WmxKjAV

View: https://imgur.com/WmxKjAV

---

Here is now what I have in the Reliability Monitor for the last crash yesterday:

Source
Windows

Summary
Shut down unexpectedly

Date
‎02/‎06/‎2024 22:18

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
Code: 116
Parameter 1: ffff928f8d4cf010
Parameter 2: fffff805ae47ab30
Parameter 3: ffffffffc000009a
Parameter 4: 4
OS version: 10_0_19045
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033

and (at the same time)

Source
Windows

Summary
Hardware error

Date
‎02/‎06/‎2024 22:18

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffff928f8d4cf010
Parameter 2: fffff805ae47a790
Parameter 3: 0
Parameter 4: 59c
OS version: 10_0_19045
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033

---

In the Event Viewer at the same time I have these 3 events:

Log Name: System
Source: Application Popup
Date: 02/06/2024 22:18:45
Event ID: 56
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: FB-ITX
Description:
The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ACPI
2

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" EventSourceName="Application Popup" />
<EventID Qualifiers="49156">56</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-06-02T21:18:45.2034333Z" />
<EventRecordID>63770</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="168" />
<Channel>System</Channel>
<Computer>FB-ITX</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>ACPI</Data>
<Data>2</Data>
<Binary>000000000300280000000000380004C000000000380004C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 02/06/2024 22:18:47
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: FB-ITX
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2024-06-02T21:18:47.0987633Z" />
<EventRecordID>63781</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>FB-ITX</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xffff928f8d4cf010</Data>
<Data Name="BugcheckParameter2">0xfffff805ae47ab30</Data>
<Data Name="BugcheckParameter3">0xffffffffc000009a</Data>
<Data Name="BugcheckParameter4">0x4</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 02/06/2024 22:18:50
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: FB-ITX
Description:
The previous system shutdown at 22:13:58 on ‎02/‎06/‎2024 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-06-02T21:18:50.8352764Z" />
<EventRecordID>63766</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>FB-ITX</Computer>
<Security />
</System>
<EventData>
<Data>22:13:58</Data>
<Data>‎02/‎06/‎2024</Data>
<Data>
</Data>
<Data>
</Data>
<Data>9607</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E80706000000020016000D003A00B302E80706000000020015000D003A00B302600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>