Question PC Freezes and BSoDs Only When OBS is Open

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V

vxije

May 6, 2024
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I have tried so many different things to fix this issue. Reinstalling Windows (fixed it for just a few months), not having any components overclocked (that's how my system was when this started happening), using OBS safe mode, using the latest version, taking 2 sticks of RAM out, enabling XMP, and clearing some storage space from the drive that OBS records to. Sometimes the PC freezes, and sometimes it BSoDs. It freezes probably 60% of the time and BSoDs 40%. The error I always get is clock watchdog timeout. Windows can never finish the error report, as the system freezes before it can, and I have to hold the restart button on my case to restart the system and get back to what I was doing. My PC never freezes or BSoDs in any other case, for example I can play resource intensive games just fine, so it's a bit odd that something so light in comparison would cause this. Any suggestions on what to try next?


Specs

CPU: i9-12900k 3.2GHz 16 core
Motherboard: MSI PRO Z690-A ATX LGA 1700 (BIOS is MSI Click BIOS 5 version E7D25IMS.AG0)
Memory: Corsair Vengeance DDR5 5600Mhz - 64GB (4 x 16GB) and 32GB (2 x 16GB) - have tried both; still get issues
PSU: Corsair RM850 850W 80+ Gold Certified Fully Modular ATX Power Supply
GPU: MSI GeForce RTX 3060 Ventus 2x 12G

OS: Windows 10 Pro
 
helpstar said:
update the BIOS directly within BIOS using m-flash
View: https://www.youtube.com/watch?v=LRyFMf0D9Lc

update Intel ME

Might be a degenerating CPU, try RMA it directly @intel
Click to expand...
Okay, I have updated my BIOS. Now, for updating Intel ME, I haven't done this before so this is the way I'm about to do it, and correct me if I'm wrong. In the same place I got my BIOS version off the MSI site, there are 2 options. I'm assuming I'd download the top option and run the updater, then restart my PC. Or would I need to do anything with the bottom option?
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helpstar said:
update the BIOS directly within BIOS using m-flash
View: https://www.youtube.com/watch?v=LRyFMf0D9Lc

update Intel ME

Might be a degenerating CPU, try RMA it directly @intel
Click to expand...
Okay, so I thought this was finally the solution to this issue, but it turns out my system still freezes even after updating BIOS and ME. I'm at a loss. My CPU is still under warranty by Intel, so I'm guessing the next step might be trying to RMA it? Would changing anything else with my RAM be a possible solution?
 
helpstar said:
you can check some other things before
check with memtest
check drives with its manufacturer´s tool
reinstall drivers: chipset, gpu

run dism commands to check windows system files
Click to expand...
-memtest results came back fine; all 4 passes done with 0 errors
-checked drives, they passed tests. the only one i couldn't test with it's manufacturer's tool was my boot drive. it's a PNY SSD and while PNY does have a tool, it was buggy and i couldn't get it to work. i did test it with Seagate's tool and it was fine
-reinstalled graphics drivers. i believe i successfully installed the chipset driver, but i'm not 100% sure. i looked into how to check the chipset driver version, and the version i saw in device manager is not the version i was installing. let me know if there's another way of checking it
-dism commands came back fine

i even changed my streaming video encoder from nvidia nvenc h.264 to x264, and to quicksync h.264 and i am still having issues with OBS freezing. my pc just froze twice within the space of 20 minutes. any other suggestions before RMAing?
 
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