Question Pc not turning on after adding new graphics card

[Theo22]

I have recently bought a rx580 8gb once I put it into my pc and tried to turn it on it wouldn’t one of the fans would move and only the lights on the ram and a little white flashing light on the graphics card appears I used to use intergrated graphics on this computer so haven’t had to put one in before should I take it back and get a refund ??? I have a gigabyte b700h psu 2x16 sticks of ram

 

[Imperat0r]

Well, first of all please be so kind and tell us your computer configuration.

 

[Theo22]

I have recently bought a rx580 8gb once I put it into my pc and tried to turn it on it wouldn’t one of the fans would move and only the lights on the ram and a little white flashing light on the graphics card appears I used to use intergrated graphics on this computer so haven’t had to put one in before should I take it back and get a refund ??? I have a gigabyte b700h psu 2x16 sticks of ram

Well, first of all please be so kind and tell us your computer configuration.

What do you mean by that sorry?

 

[Theo22]

If your asking about specs I have Ryzen 5 2400g with vega 11 graphics

 

[Theo22]

https://imgur.com/a/rskGgQZ

View: https://imgur.com/a/rskGgQZ
When plugged in

 

[Theo22]

https://imgur.com/a/mL2YtvH

View: https://imgur.com/a/mL2YtvH
When unplugged

 

[Theo22]

https://imgur.com/a/XROiCTr

View: https://imgur.com/a/XROiCTr

 

[Imperat0r]

Well, first of all please be so kind and tell us your computer configuration.

I was talking about your computer configuratios :
Motherboard :
Processor:
RAM:
Video card :
HDD:
OS:
PSU:


Because in this equation we need all the details in order to narrow the search for your problem.

 

[Theo22]

I was talking about your computer configuratios :
Motherboard :
Processor:
RAM:
Video card :
HDD:
OS:
PSU:


Because in this equation we need all the details in order to narrow the search for your problem.

Motherboard : Gigabyte GA-A320M-H
Processor: Ryzen 5 2400g
RAM: 2x 16 Corsair Vengance pros
Video card : Radeon Rx vega 11 inter grated graphics /trying to add rx 580
HDD: Toshiba 1Tb
SSD Gigabyte PR-SSD-120
OS:Windows 10
PSU: Gigabyte B700H

 

[Imperat0r]

OK.
Based on your description there is a chance that your ASUS RX580 it is fine but does not have UEFI bios.
In order to test it, please boot your computer with iGFX.
Enter in motherboard BIOS and set it to boot in legacy mode.
Also set it to boot as primary graphic - PCIe.
Save it and when computer restarts stop it.
Put RX580 in slot and test it.

 

[Imperat0r]

yes, that is correct.

 

[Theo22]

Is this correct?

https://imgur.com/a/x9XeCER

View: https://imgur.com/a/x9XeCER
Can’t find anything else to do with legacy mode

 

[Imperat0r]

CSM support will do the trick

 

[Theo22]

And this ?

https://imgur.com/a/AenkWcE

View: https://imgur.com/a/AenkWcE
Is this all now I restart and plug the graphics card back in

 

[Theo22]

Still having the same issue the gpu has lights on and the ram but the cpu, the fans and nothing else seem to be coming on

 

[Theo22]

https://imgur.com/a/DQpTMK1

View: https://imgur.com/a/DQpTMK1

 

[Theo22]

https://imgur.com/a/pcxBOxC

View: https://imgur.com/a/pcxBOxC
When I unplug the pcie from psu to gpu it turns on again

 

[Theo22]

CSM support will do the trick

Unfortunately it has not worked

 

[Imperat0r]

Well, the next thing to do is to take the card and put it in a legacy system.
Meaning, try it in a motherboard with normal BIOS not UEFI

 

[Theo22]

I started off with it on a normal bios, I do not have another computer to try it in this is my old computer the one I had after I sold 2 years ago and this one has been sat unused for a while but now I’m trying to get back into gaming on it

 

[Imperat0r]

Hello.
Here is a shot description from mainboard manufacturer about your situation :



GigabyteUEFI BIOS is compatible with UEFI (Unified Extensible Firmware Interface)
architecture. UEFI has many new functions and advantages that traditional BIOS
cannot achieve, and it will completely replace BIOS in the future. The UEFI
BIOS uses UEFI as the default boot mode to take full advantage of the new chipset’s
capabilities. However, it still has a CSM (Compatibility Support Module) mode to be
compatible with older devices. That allows you to replace legacy devices with UEFI
compatible devices during the transition.
⚠ Important
The term BIOS in this user guide refers to UEFI BIOS unless otherwise noted.
UEFI advantages
∙ Fast booting - UEFI can directly boot the operating system and save the BIOS selftest
process. And also eliminates the time to switch to CSM mode during POST.
∙ Supports for hard drive partitions larger than 2 TB.
∙ Supports more than 4 primary partitions with a GUID Partition Table (GPT).
∙ Supports unlimited number of partitions.
∙ Supports full capabilities of new devices - new devices may not provide backward
compatibility.
∙ Supports secure startup - UEFI can check the validity of the operating system to
ensure that no malware tampers with the startup process.
Incompatible UEFI cases
∙ 32-bit Windows operating system - this motherboard supports only Windows 10
64-bit operating system.
∙ Older graphics card - the system will detect your graphics card. When display a
warning message There is no GOP (Graphics Output protocol) support detected in
this graphics card.
⚠ Important
We recommend that you to use a GOP/ UEFI compatible graphics card.

So based on this , we can draw the final conclusion: Either your card is toasted (at the moment we consider it working) or your card does not have GOP in video BIOS which is more likely to be the case here.

So, to eliminate this you need to take your card to another system. Nobody said that it should be your computer. Ask a friend or somebody you know to let you test it.