Question PC reboots when playing FIFA 21 only, do not have this issue with other games

[Cilliand]

So, as the title suggests, my PC reboots itself when playing FIFA 21, I have tried everything I can possibly think of.
I have gone through NVIDIA, Cyberpower (where I bought my pc from) and EA all of which have been no help to me as my computer still reboots itself.

Game specifically seems to crash once a goal is scored or a card is being given to a player by the referee during this "cutscene" or celebration phase
I have really tried everything that I can think of and have tried everything that all of the aforementioned have suggested. Below are my PC specs, troubleshooting (recommended by EA) and other pieces carried out by myself.
If anyone could help me I would really appreciate it.


PC Specs:
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i9 9820X @ 3.30GHz
Skylake-X 14nm Technology
RAM
32.0GB Unknown @ 3200MHz (18-21-21-39)
Motherboard
Micro-Star International Co. Ltd. X299 SLI PLUS (MS-7A93) (CPU0)
Graphics
ZOWIE XL LCD (1920x1080@240Hz)
NVIDIA GeForce RTX 2080 Ti (MSI)
Storage
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
3726GB Seagate ST4000DM004-2CV104 (SATA )


Toubleshooting carried out (EA suggestions)
-check if if the computer meets the system requirements for the game DONE (Didn't work)
-put the game in compatibility mode with another Windows DONE (Didn't work)
-performed a system restore DONE (Didn't work)
-make sure if the customer has using the latest version of Origin DONE (Didn't work)
-launch the game in window mode DONE (Didn't work)
-checked if other software could cause conflicts with Origin (Didn't work)
-Used Ccleaner to clean the PC DONE (Didn't work)
-update the PC DONE (Didn't work)
-repair the game DONE (Didn't work)
-Unplug all USB devices (except mouse and keyboard) DONE (Didn't work)
-Deactivated User Account Control - the section '' Activate or deactivate User Account Control '' DONE (Didn't work)
-Deactivated Origin in game DONE (Didn't work)
-Run the game as an administrator DONE (Didn't work)
-deactivated Origin Cloud DONE (Didn't work)
-Configured a game profile for the graphics card DONE (Didn't work)
-Created a new administrator account to test DONE (Didn't work)
-Boot in minimal mode with network support NOT DONE
-Tested on another PC to check if the problem persists DONE (does not persist)


Troubleshooting (my own ideas listed in chronological order)
GPU stability test. 1st test it stuttered after 36 minutes, 2nd test ran for 2 hours no stutter.
RAM checked no issues at all
All drivers/BIOS/chipsets updated to most recent
Full system reset and clean windows installation.

Apologies for the long post but I am trying to include as much information as I possibly can.

To anyone even taking the time to read this and think about what could be the problem I thank you.

 

[Phaaze88]

1)Make and model of power supply?

2)
RAM
32.0GB Unknown @ 3200MHz (18-21-21-39)
Is this a kit, or did you add/mix kits?

3)Tested on another PC to check if the problem persists DONE (does not persist)
What's different between yours and this other PC?
I know, long answer, but it's still something to think about; there's SOMETHING separating the 2 systems.

4)GPU stability test. 1st test it stuttered after 36 minutes, 2nd test ran for 2 hours no stutter.
That anything happened at all isn't good, but you also weren't able to replicate it either.
Gpu load thermals?
Chassis make and model?

5)Cpu cooler?

6)Any cpu/gpu overclocks?

 

[Cilliand]

1)Make and model of power supply?
POWERSUPPLY: Cooler Master MWE Gold 750W 80+ Gold Modular Gaming Power
Supply

2)
RAM
32.0GB Unknown @ 3200MHz (18-21-21-39)
Is this a kit, or did you add/mix kits?
MEMORY: 32GB (4x8GB) DDR4/3200mhz Quad Channel Memory (HyperX Fury
w/Heat Spreader)

3)Tested on another PC to check if the problem persists DONE (does not persist)
What's different between yours and this other PC?
I know, long answer, but it's still something to think about; there's SOMETHING separating the 2 systems.
I will edit and post the build of the second pc tomorrow morning.

4)GPU stability test. 1st test it stuttered after 36 minutes, 2nd test ran for 2 hours no stutter.
That anything happened at all isn't good, but you also weren't able to replicate it either.
Gpu load thermals? My GPU never runs above 75 degrees. Even while running Furmark
Chassis make and model? Do you mean The MSI version?

5)Cpu cooler?
Cooler Master Masterliquid ML360R Addressable RGB Liquid Cooling
System w/ 360mm Radiator,

6)Any cpu/gpu overclocks?
It was overclocked but I think I have reverted this.

 

[AggroEntro]

hey man, my fifa 21 was always freezing or bsod that i had to restart, i had to disable my XMP to have it work for prolonged periods of time, hope this helps