Question PC screen randomly shutting off and pc restart

[Lovelady250]

PC was built about a month and a half ago and have had no problems with it at all. this past week the pc has started shutting off on me. it doesn't matter if I'm gaming or just browsing the internet. both monitors will go black like there is no connection and I can still hear the game or video on in my headset playing and all my ram and cooler light and Motherboard lights will stay on. then the monitors will come back on, and it has me log back in as if I just restarted my pc and all my apps and Browers etc. are gone as if I just restarted the pc. I always have my ICUE up and are monitoring my temps and nothing is getting hot or abnormal. when the PC does the restart the CPU light and DRAM and VGA light pop up on the motherboards briefly like it usually does when I power up the PC every day. any suggestions just spent a lot of money on the setup and just want it to work properly.

13th GEN Intel(R) i7-13700K 3.40GHz-Processor
Windows 11
MSI-NVIDIA 3060RTX 3X 12G OC-12GB GDDR6-GPU
CORSAIR RM750e 80 PLUS ATX 3.0-POWER SUPPLY
CORSAIR VENGEANCE 32GB 2X16GB 6000MHZ DDR5-RAM
CORSAIR ICUE H100i ELITE-COOLER
MSI-MPG Z790 EDGE WIFI-MOTHERBOARD

 

[Aeacus]

Random reboots or shutdowns are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation.

First check your CPU/GPU temps, both at idle and under load. If temps are within reason then it's safe to assume that it's the PSU who is acting up.

Corsair RMe is mediocre quality PSU and while some of them work fine, others may throw a fit. Hence why mediocre quality.

I'd test with 2nd, known to work, good quality PSU, to see if it makes a diff. Good/great quality PSUs are: Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi and Super Flower Leadex series. Of course, there are more good/great quality PSUs out there but this selection should suffice.
PSU wattage range, considering RTX 3060 transient power spikes + your CPU that can consume 253W on full turbo - i'd say 850W unit is safe bet.

(All 3x of my PCs are also powered by Seasonic, while i have 2x PRIME and 1x Focus unit. Full specs with pics in my sig.)


There is one test you could do, to narrow things down a bit. Namely;
* remove RTX 3060 from the PC
* connect monitor to MoBo
* look if you still get random power-offs

If you still do, then something for sure is wrong with PSU.
If you don't, then suspicion on PSU still remains. Since when removing RTX 3060 from the system, it lessens the load on PSU quite a bit and PSU may work fine with much lesser load on it.

 

[Lovelady250]

Random reboots or shutdowns are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation.

First check your CPU/GPU temps, both at idle and under load. If temps are within reason then it's safe to assume that it's the PSU who is acting up.

Corsair RMe is mediocre quality PSU and while some of them work fine, others may throw a fit. Hence why mediocre quality.

I'd test with 2nd, known to work, good quality PSU, to see if it makes a diff. Good/great quality PSUs are: Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi and Super Flower Leadex series. Of course, there are more good/great quality PSUs out there but this selection should suffice.
PSU wattage range, considering RTX 3060 transient power spikes + your CPU that can consume 253W on full turbo - i'd say 850W unit is safe bet.

(All 3x of my PCs are also powered by Seasonic, while i have 2x PRIME and 1x Focus unit. Full specs with pics in my sig.)


There is one test you could do, to narrow things down a bit. Namely;
* remove RTX 3060 from the PC
* connect monitor to MoBo
* look if you still get random power-offs

If you still do, then something for sure is wrong with PSU.
If you don't, then suspicion on PSU still remains. Since when removing RTX 3060 from the system, it lessens the load on PSU quite a bit and PSU may work fine with much lesser load on it.

Looked at the crash log from when it happened yesterday, and this is what I got.


SYMBOL_NAME: nvlddmkm+1493670

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

 

[Aeacus]

Looked at the crash log from when it happened yesterday, and this is what I got.


SYMBOL_NAME: nvlddmkm+1493670

Looks like Nvidia drivers.

Make note the current driver version you have.
You can use GPU-Z for that: https://www.techpowerup.com/gpuz/

Download new set of drivers from Nvidia. Preferably different version that you currently have (either newer or older).

Uninstall Nvidia drivers.
Download and install DDU: https://www.guru3d.com/download/display-driver-uninstaller-download/
(There is guide there on how to use DDU.)

Clean up your system with DDU. This will get rid of all lingering GPU drivers normal uninstall doesn't remove.

Once old drivers are completely gone, reboot and install new drivers.

Look if it helps. It might.

 

[Lovelady250]

Looks like Nvidia drivers.

Make note the current driver version you have.
You can use GPU-Z for that: https://www.techpowerup.com/gpuz/

Download new set of drivers from Nvidia. Preferably different version that you currently have (either newer or older).

Uninstall Nvidia drivers.
Download and install DDU: https://www.guru3d.com/download/display-driver-uninstaller-download/
(There is guide there on how to use DDU.)

Clean up your system with DDU. This will get rid of all lingering GPU drivers normal uninstall doesn't remove.

Once old drivers are completely gone, reboot and install new drivers.

Look if it helps. It might.

Have Uninstalled all drivers and updated to newest one and still crashing will try an older one and see how it go

 

[Aeacus]

Have Uninstalled all drivers and updated to newest one and still crashing will try an older one and see how it go

This would work only if the issue is software side, namely corrupt drivers. But issue could be GPU side as well, whereby driver chip on GPU has some kind of fault.

Another option is trying to run in Safe Mode and look if you still get your crashes.
If you do, issue is either with Win kernel or hardware.
If you don't, issue is with 3rd party software that doesn't run in Safe Mode. In Safe Mode, Windows own display drivers are used, instead of Nvidia's.

Last ditch effort on software side:
* format your C:/ drive
* make a clean Win installation

This will get rid of all software issues, including bloatware and malware (except rootkits). So, even when clean Win install doesn't help, i'd look towards hardware. But 1st, test in Safe Mode to narrow things down even more.

 

[vMax]

Very similar setup to mine as I have just got the Z790 Carbon Wifi which is so similer to the Edge Wifi. I also have a H150i AIO so the iCue software which does conflict with Nvidia drivers! I always shut down iCue, then instal the nvidia drivers then start icue.

One thing that MSI does is push to much power to the CPU on auto so I undervolted to 1.245v via the overide setting on my 13700K which dropped temps, still boosting to 5.4GHz all core and I find it to be rock solid on stability. Not sure if you have but worth undervolting.

Finally, have you got the cruddy MSI Center software installed, as that gave me a lot of issues and I had to detoxify my PC by scrubbing it.

Overall the MSI boards are absolutly great and the BIOS is easy but the MSI Center software is just crud...