PC turns off

gadionysopoulos

Commendable
Mar 6, 2018
6
0
1,510
PC turns off unexpectedly and reboots by its self. I am an intern for a company and i work as support for the employees as far as computers go. So there is a computer brand new and it keeps turning off without shutting down, just turns off.

specs
AMD A8-9600
asrock a320m-hdv
8gb ram ddr4 Crucial Balistix
corsair vs350
segate barracuda 1tb

The thing is that i heard about bad ram compatibility with certain boards for new amd cpus, but i am afraid to do bios update because if it turns off during bios update i am screwed.

sorry for the bad english
 

gadionysopoulos

Commendable
Mar 6, 2018
6
0
1,510
There is one stick of ram and it runs at 2666. Another employee has the exact same configuration and its works perfectly fine. I also checked the temps and they are really low like between 21-25 C so i don't think that's an issue

 

gadionysopoulos

Commendable
Mar 6, 2018
6
0
1,510
I will try another psu and ram. I am just afraid to do a bios update and turns off during the update. It's just strange because this pc has been working fine the past month and this week turns off unexpectedly