PCUSA

[astranav]

This is a little long: After receiving a computer we ordered from PCUSA, we realized they had sent us a slightly upgraded version of the soundcard we actually ordered. We received a call from the company a few days later, telling us that we needed to either pay them the $55 difference or take apart our computer and send the piece back to them. They further told us that in order for them to charge the $55 to our credit card, we would need to send them an email authorizing the charge. Neither option sounded exactly fair to us, and we weren't sure what we wanted to say in the email. Apparently, however, this was a moot point, because 2 or 3 days later we received an invoice from them in the mail WITH a receipt attached, showing that they had gone ahead and charged the $55 to our credit card WITHOUT our authorization. The charge had been made the same day we spoke with them, without our ever having had a chance to send an email in the first place. I called PCUSA and very politely asked to speak to a manager or someone who had the authority to correct a wrong charge, and the receptionist instead sent me to a tech. I asked (nicely!) if he was a manager or had authority to correct a charge, and he immediately started being rude to me, saying NOBODY has the right to wipe out a charge, and that I was just looking for a "freebie". At this point, he didn't even know who I was or what my situation was. I asked him to please let me explain the situation before he made a judgment, and he wouldn't even let me finish explaining my perspective without insulting me and accusing me of trying to exploit a mistake that was made. I said that from our viewpoint, the only choices they were giving us were 1) to be highly inconvenienced by having to take apart the computer we paid THEM to put together for us and then package up the part and send it back to them, or 2) to be charged $55 to pay for a mistake THEY made. It also made me extremely uncomfortable to know that they had made a charge to our credit card without our authorization. This man was clearly on the defensive from the beginning, and he would not even hear me out. He was shouting at me and accusing me of being a bad person who was trying to exploit them, that everybody makes mistakes and I shouldn't fault them for it, etc. He never would let me speak to anyone else, either. I was quite shocked. We decided I should try to call again and ask specifically to speak only with a manager. Once again I was very polite. This was a different lady who answered the phone, and I once again asked to speak with a manager. She wanted me to explain the problem to her, and I said "I don't mean to be rude, but do you have the authority to correct a wrongful charge? I need to speak with someone who does--this is an urgent matter..." I was very kind and diplomatic, but she continued to insist that I explain the problem to her. She attacked me in much the same way that the tech had. She yelled at me, interrupted me, accused me of being an "un-Christian" and "indecent" person who was "trying to rob" her, she accused me of recording the phone conversation and notified me that it wouldn't hold up as evidence--??? What the heck? I never said anything about recording her! She was extremely emotional and unprofessional, and said I should just pack up the whole computer and she would send a call tag for UPS to come get it, and that I could just get a computer elsewhere. I said I was not going to do that, and that I wanted a chance to speak with a manager before I resorted to lodging a complaint against them with the Better Business Bureau. She refused to give me any contact information for a manager. I would not do any kind of business again with this company. Highly unprofessional, unfair, and disorganized.

 

[the_Prisoner]

Whoa, they werent very nice. I would suggest contacting your credit card company, they most likely will correct the problem.

The Prisoner

I'm not a number, I'm a free man! 😡