[SOLVED] Personalised settings (not responding), task manager won't open.

[JSpaghett]

Hi all, today my friend powered on her PC and had this problem where it doesn't boot to desktop and is just a black screen with a box saying "Personalised settings (not responding)". It seems to be a somewhat common after a windows update, however we're not sure what update caused it as we don't know how to check. We looked online to see how to solve the issue and found that even if we used ctrl+alt+delete to select task manager it doesn't open at all. Tried booting in safe mode and using command "DISM /Online /Cleanup-Image /RestoreHealth " in command prompt in many different forms but it always shows up as an error 87. Unsure what to do next as there don't seem to be many solutions that don't use task manager. Help is greatly appreciated, thank you.

 

[Lutfij]

For her PC, was she on the latest BIOS update for the motherboard?

Often times when things of this nature crop up, it's due to a corruption in the OS. Your best option at this point would be stop pulling you hair and simply format and reinstall the OS after recreating the bootable installer using Windows Media Creation Tools.

You could try and boot into Safe Mode and see if you can get into OS's C:\ in case you need to backup items/files from said partition. In order to do this, while you've powered up the system for the first time, abruptly power down the system(by pressing down on the power button) and do so three times. The next time you power up the system, you should see automatic repair mode kick in.

 

[JSpaghett]

For her PC, was she on the latest BIOS update for the motherboard?

Often times when things of this nature crop up, it's due to a corruption in the OS. Your best option at this point would be stop pulling you hair and simply format and reinstall the OS after recreating the bootable installer using Windows Media Creation Tools.

You could try and boot into Safe Mode and see if you can get into OS's C:\ in case you need to backup items/files from said partition. In order to do this, while you've powered up the system for the first time, abruptly power down the system(by pressing down on the power button) and do so three times. The next time you power up the system, you should see automatic repair mode kick in.

She isn't into PCs, she just has one to play some games on and other things. So no, i doubt the BIOS was up-to-date as I don't even think she knows what a BIOS is lmao. Thank you, we will try this at some point.

 

[onespeedbiker]

No you don't have to delete the old windows install to reinstall.

Another option, as mentioned above, boot into the Automatic recovery mode, but choose Advanced Options-> Uninstall last update

There is also an option of Startup repair that could possibly repair the OP friend's computer