Question Ping was 11 when Xfinity was installed, now it's 30 ?

Wade Wilfong

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Mar 17, 2020
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My ping was 11 when xfinity installed now its 30 after only 2 weeks, anyone know how I can fix it?
When I used NoPing it got my ping back down to 11 but I shouldnt have to use NoPing if I had 11 when I had my internet installed right? My ping went back to normal at 11:26 for 2 minutes then went back to 30 which is not normal, you can see in this picture:

 
My ping was 11 when xfinity installed now its 30 only after 2 weeks anyone know how I can fix it? When I used noping it got my ping back down to 11 but I shouldnt have to use noping if I had 11 when I had my internet installed right? My ping went back to normal at 11:26 for 2 minutes then went back to 30 which is not normal you can see in the picture.
There is nothing to "fix", IMO. 11 or 30 aren't going to make a difference in games.
 
I really don't understand why so many so called "competitive" players believe the garbage posts on gamer forum more than your more average user.

The game is designed not to be pay to win. You can't just buy a better internet connection and get a advantage over another player. If what you say is true people with fiber connection to their house would always win over other players since it cuts off about 10-15ms.

The game introduces artificial delays so everyone is equal. You would need well over 100ms difference between players before it would make a noticeable difference.

Your big collection of videos is anecdotal. You just want a excuse for why you lose :)

There have been some studies in korea that show you can't buy skill in FPS type games. They had a so called pro player using a laptop sitting on a metal chair playing against a bunch of so called "competitive" players using the best pc and gaming chairs/mouse/keyboard etc. The pro who had actual true skills playing the game beat them all using crap equipment.

In any case the ISP is just going to laugh at you if you call them. They do not promise any kind of latency so even if you had massive spikes to 200ms, which does cause lag in games, they will not fix it.
 
I really don't understand why so many so called "competitive" players believe the garbage posts on gamer forum more than your more average user.

The game is designed not to be pay to win. You can't just buy a better internet connection and get a advantage over another player. If what you say is true people with fiber connection to their house would always win over other players since it cuts off about 10-15ms.

The game introduces artificial delays so everyone is equal. You would need well over 100ms difference between players before it would make a noticeable difference.

Your big collection of videos is anecdotal. You just want a excuse for why you lose :)

There have been some studies in korea that show you can't buy skill in FPS type games. They had a so called pro player using a laptop sitting on a metal chair playing against a bunch of so called "competitive" players using the best pc and gaming chairs/mouse/keyboard etc. The pro who had actual true skills playing the game beat them all using crap equipment.

In any case the ISP is just going to laugh at you if you call them. They do not promise any kind of latency so even if you had massive spikes to 200ms, which does cause lag in games, they will not fix it.
I appreciate your opinion but I don't lose at all thanks for assuming. Your right ping doesn't matter I can still be good at the game on 40ms 60ms 20ms it doesn't matter I have played on all I even have played on wireless hotspot and made it to 500 in the world in my main game. I just thought I could get some help on this forum over a easy fix I live an hour away from the server so it doesn't make sense how I get 30ms to Ashburn when I get 42 in Dallas Texas.
 
I appreciate your opinion but I don't lose at all thanks for assuming. Your right ping doesn't matter I can still be good at the game on 40ms 60ms 20ms it doesn't matter I have played on all I even have played on wireless hotspot and made it to 500 in the world in my main game. I just thought I could get some help on this forum over a easy fix I live an hour away from the server so it doesn't make sense how I get 30ms to Ashburn when I get 42 in Dallas Texas.
There is "no easy fix". Why? Because you are not in control of how your ISP (or all the other providers) routes your packets. You have control to your personal router. After that you have zero control.
 
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Where you live and where the server is located mean very little in most cases.

Unless both you and the game company use the same ISP your traffic will have to pass between ISP and likely pass through many ISP.

The path the data takes most times is related to business agreement between ISP. Not all ISP have direct peering and even the ones that do likely do not have them in every city.

So if you are on ISP 1 and the game company is on ISP2 and the only peer point was say in new york city all the traffic would pass through new york city no matter where the 2 actual end location were.

Obviously it is much more complex that that espeically with all the redundant paths they have. Your problem could be as simple as some fiber got cut and they were on a backup path. The backup could actually have been faster but may cost the ISP more money to run traffic on that connection so they would switch back when it was fixed.

It all doesn't matter.

First it makes no real difference for your application..ie games.

Next you do not pay for any kind of minimum latency. The ISP makes no statement about latency even for traffic totally within their network.

Your only option would be to use a different ISP at your house but most people are lucky to have 1 provider that has large bandwidth offerings.

Now if you have big money you can actually get private connections where they will guarantee the bandwidth and latency between any 2 locations.
 
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Where you live and where the server is located mean very little in most cases.

Unless both you and the game company use the same ISP your traffic will have to pass between ISP and likely pass through many ISP.

The path the data takes most times is related to business agreement between ISP. Not all ISP have direct peering and even the ones that do likely do not have them in every city.

So if you are on ISP 1 and the game company is on ISP2 and the only peer point was say in new york city all the traffic would pass through new york city no matter where the 2 actual end location were.

Obviously it is much more complex that that espeically with all the redundant paths they have. Your problem could be as simple as some fiber got cut and they were on a backup path. The backup could actually have been faster but may cost the ISP more money to run traffic on that connection so they would switch back when it was fixed.

It all doesn't matter.

First it makes no real difference for your application..ie games.

Next you do not pay for any kind of minimum latency. The ISP makes no statement about latency even for traffic totally within their network.

Your only option would be to use a different ISP at your house but most people are lucky to have 1 provider that has large bandwidth offerings.

Now if you have big money you can actually get private connections where they will guarantee the bandwidth and latency between any 2 locations.
If what you say is true it would be way more common but I lived even farther out in the middle of no where and didnt have this problem with the same isp, I use a software called exitlag and it helps but not very much I used to use a software called noping and it fixed my problem but its 10$ a month
 
There is "no easy fix". Why? Because you are not in control of how your ISP (or all the other providers) routes your packets. You have control to your personal router. After that you have zero control.
well a software called noping sure had control and fixed it but its 10$ a month
 
image.png

Is this supposed to be normal?
 
Both exitlag and noping are special vpn providers. It is impossible to predict if it helps of not. It mostly helps say people in asia whose ISP are too cheap to lease space on direct undersea fiber to multiple countries.

You would need to have very good latency to one of these VPN providers data centers and then that ISP would have to have purchased a engineered data path to the gaming companies data centers. They tend to only do popular game companies centers.

The overhead of the vpn should actually slow you down but the reason it might not is they pay for the most optimum path between 2 points.

This is where so called net neutrality on the internet is a lie. These private MPLS circuits run on the same fiber but are giver priority over internet traffic. In this case the business that payed for it is hoping to make a profit reselling it.

Not so sure I would be buying it to cut 10ms but it can save over 100ms for some people in asia.
 
Both exitlag and noping are special vpn providers. It is impossible to predict if it helps of not. It mostly helps say people in asia whose ISP are too cheap to lease space on direct undersea fiber to multiple countries.

You would need to have very good latency to one of these VPN providers data centers and then that ISP would have to have purchased a engineered data path to the gaming companies data centers. They tend to only do popular game companies centers.

The overhead of the vpn should actually slow you down but the reason it might not is they pay for the most optimum path between 2 points.

This is where so called net neutrality on the internet is a lie. These private MPLS circuits run on the same fiber but are giver priority over internet traffic. In this case the business that payed for it is hoping to make a profit reselling it.

Not so sure I would be buying it to cut 10ms but it can save over 100ms for some people in asia.
But if its able to control my internet routes shouldnt I be able to manually do so?
 
If it was as simple as you type in some silly command on your computer do you think companies like exitlag would even exist. These special vpn companies pay big money to the various ISP to get a special path defined. It technically is not really on the internet it just shares the same fibers.

Now if you were really rich and could put a business connection in your house ISP have all kinds of options when you have the money to buy better levels of service.

What you have is considered "best effort". The ISP make no guarantees but that is why you get it for the price you do.
 
thanks for the info why does exitlag drop my ping to 20-25 but noping drops it down to 11 if they are the same
They aren't the "same" they just use the same concept to design their stuff.

You have 3 large variables.

Your traffic must still use your internet connection to go between your house and these providers nearest data center. Lets say the closest one for one vendor was in austrailia the time to go to that data center would be say 200ms and the other one was in newyork and it takes 20ms.

After you get to this first data center your traffic will then use their private network to travel to another data center that is hopefully in the same building as the gaming company servers. The private connections between these companies data centers are uniquely engineered but the location are not exactly the same and the companies they buy fiber connection from are not the same.

Your traffic must then pass between this remote data center over the ISP used by the game company to their servers. If you are lucky this is just passing between routers and servers in the same building but if you are using a game server that is not as popular they may not have purchased a connection in the building or even city that is used.

There are way to many variables in this to say if these type of services will so anything they can make things worse.

To many people think this can magically fix any type of problem. If your were living out in the middle of nowhere and your only option was cell towers or worse satellite internet these services can't fix it. Your traffic going to the first data center must still pass over the crappy first ISP network no matter where you are going.
 
These spikes are generally caused by data being held in a buffer because something is out of capacity. Most times it is is some circuit but it can the server itself.

You only have control of your router and the bandwidth you buy from your ISP.

You could try to connect directly to the modem if that is a option. It would take the router configuration issues out of the path. If you have a modem/router you could try bridge mode. I doubt it makes any difference but it also would ensure there is no unknown traffic coming from your house. When you plug directly into the modem only 1 device can use the internet so you can now tell exactly how much traffic you are using.

In most cases it is almost impossible to overload the download on internet connections. Upload though tends to be smaller on many connection so you could exceed that. Most people though do not really upload much of anything which is why it is small. Someone streaming their game play our doing cloud backup would be common examples of upload traffic.

BUT from your previous statements you used noping and it fixed it. That means the problem is not inside your house and not even on the connection between your house and the ISP and then partially though the ISP network until it somehow connects to the ISP noping uses.
 
These spikes are generally caused by data being held in a buffer because something is out of capacity. Most times it is is some circuit but it can the server itself.

You only have control of your router and the bandwidth you buy from your ISP.

You could try to connect directly to the modem if that is a option. It would take the router configuration issues out of the path. If you have a modem/router you could try bridge mode. I doubt it makes any difference but it also would ensure there is no unknown traffic coming from your house. When you plug directly into the modem only 1 device can use the internet so you can now tell exactly how much traffic you are using.

In most cases it is almost impossible to overload the download on internet connections. Upload though tends to be smaller on many connection so you could exceed that. Most people though do not really upload much of anything which is why it is small. Someone streaming their game play our doing cloud backup would be common examples of upload traffic.

BUT from your previous statements you used noping and it fixed it. That means the problem is not inside your house and not even on the connection between your house and the ISP and then partially though the ISP network until it somehow connects to the ISP noping uses.
I have a fiber company that supplys service to a house just down the street but they wont supply it to my house is there any special way to get them to get them to go out of their way to deliver it to my house?