[SOLVED] Pioneer VSX-534. Sound cut off every 10-15 minutes or so

[iAmFrank]

I’ve got the Pioneer vsx-534 hookup to my pc via a optical cable. Randomly the sound cut off mid-game, music or even on youtube for around 2-3 seconds only and come back after. I’ve search a little bit about my problem online but can’t find anything related. Here’s my PC setup if it can help.

• Windows 10 Pro
• Motherboard : Asus Strix Z370-E
• PowerSupply : 1000Watt EVGA Gold+ G3
• CPU : i7 8700k 3.7GHz
• Ram: TridentZ 16Gb 3200Ghz
• VideoCard : RTX 2080 XC EVGA 8gb
• Corsair WaterCooling H115i
• 1.5Tb HDD 7200 RPM
• 256GB SSD 6GB/S OCZ
• 256GB SSD 6GB/S Samsung 840
• 250GB M.2 SSD Samsung 960 Evo
• Case: Razer H440 NZXT

 

[hang-the-9]

This only happens with the computer connection? Did you try another cable?

 

[iAmFrank]

This only happens with the computer connection? Did you try another cable?

I’ve tried with an hdmi and it doesn’t happen

 

[iAmFrank]

This only happens with the computer connection? Did you try another cable?

I thought maybe it could have been related to the Hz format? Idk

 

[jsmithepa]

Is this a new box? Does it have latest firmware? Use another Optical Port?

Optical ports sometimes are finicky, you must make sure is plugged in ALL THE WAY. Sometimes the jack is very hard and you almost feel like breaking the thing before the plug will sit in all the way. A positive click is a good sign.

If there is a format problem it wouldn't work at all, not this intermittent stuff.

 

[iAmFrank]

Is this a new box? Does it have latest firmware? Use another Optical Port?

Optical ports sometimes are finicky, you must make sure is plugged in ALL THE WAY. Sometimes the jack is very hard and you almost feel like breaking the thing before the plug will sit in all the way. A positive click is a good sign.

If there is a format problem it wouldn't work at all, not this intermittent stuff.

Yes it's a Brand new Box, I did take a closer look since you said it might be very hard to push completely in. I never really used any optical cable before, I forgot to remove the small rubber protector from the tip of each end of the cable.. it might fix my problem. ha ha ha 😑

Hopefully it will work now.
Thanks

 

[hang-the-9]

How did you even manage to fit the cables in the slots with the protectors on? Odd that you managed to even fit them in the slots and got any audio at all.

 

[jsmithepa]

I forgot to remove the small rubber protector

Well that's embarrassing. Like dust cap over the camara's lens.

 

[iAmFrank]

How did you even manage to fit the cables in the slots with the protectors on? Odd that you managed to even fit them in the slots and got any audio at all.

The photo is from the internet, the one I have is from Amazon Basic. They are really small cap, that's why I didn't saw them. they were smaller then the connector, so it was fitting in the slot also they were transparent, probably the reason i had sound.