Question Please help me understand my Pingplotter traceroute results

Mar 28, 2019
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For the last month and a half I've been experiencing major packet loss, high jitter and high latency while gaming. When I phone my ISP (BellMTS) they say they see errors in the line and suggest sending out a tech to fix the errors. I've had 3 techs come out in the last month and each of them haven't been able to find any errors that would be causing the packet loss. I have yet ANOTHER tech coming out on Tuesday and don't expect anything to change. I've ran a Pingplotter traceroute to google and here are my results: https://share.pingplotter.com/czUMEvsfkAb

What does this mean? Would sharing this information with a tech help at all?
 
Mar 28, 2019
9
0
10
Best answers
0
Tried setting dns to 8.8.8.8? In adapter settings?
Flushing dns?
Is it just pc problem or router?
Both of those things were some of the first things I tried when these problems first started. I've ruled out my PC being the problem as I get similar results on my brother's PC and my laptop. I figured it might be a router problem so I upgraded to an Ubiquiti Edgerouter X from an old Asus N66U and the problems still persist.
 

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