Question Portable SSD is not showing up and has an error ?

[nyxor]

Hello, my 2TB Kingston XS2000 Portable SSD doesn't work.

On Mac
It appears in disk utility but does not perform any operations, no problems were found in first aid. When connected, it gives eject and ignore warnings, but the icon or it's content does not open.

In Windows
It shows as unknown in disk management. Since the disk naming part is disabled, I cannot try that method. I cannot scan because there is no disk name in the command prompt. There is no problem in the Kingston application, only 1.9 TB of space appears as unknown.

I tried with different cables and different devices, the result is the same.
I can't format it as there is important information in it.
The disk has a warranty, but right now I need to find a solution as soon as possible.

I would be grateful if anyone has encountered this problem or knows a solution and can help, thank you in advance.


https://ibb.co/ZJj81nY

Screenshot-2024-10-27-122446 hosted at ImgBB

Image Screenshot-2024-10-27-122446 hosted in ImgBB

ibb.co

https://ibb.co/DbfWJ5F

 

[triplex1]

format the ssd and give new letter

 

[SkyNetRising]

It shows as unknown in disk management.

You have to initialize the drive first.
Only then you can use it.

Right-click in area, where "Disk 4"is written and choose "Initialize".
Then create a partition and format it.

 

[USAFRet]

I can't format it, there is important information in it. The disk has a warranty, but right now I need to find a solution as soon as possible.

This is specifically what backups are for.

 

[SkyNetRising]

I can't format it, there is important information in it.

Oh. Missed that part. This should be with big letters at the beginning.
Thought - this is a newly purchased drive.

Try Minitool Partition wizard free - Partition Recovery function.