Porting nightmare, suggestions please?

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

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John Pane <spam@pane.net> wrote:
>
> In this case, I suggest that all normal avenues of escalation had already been
> exhausted.
>
> John
>

It may indeed be the case. However, "Robert M" did not know that and it
certainly was not his motive in helping you. It just worked out (and
for your sake, I am glad that it did). Unfortunately, this will move
"Robert M ... Bob M ... let's just say BM, to gloat. Can you tell I
don't like him? He has quite a history here.

I am happy indeed that your phone is working now. Hopefully, your
future with Sprint PCS will be a good one. Speaking as somebody who has
used Verizon and T-Mobile (Airtouch and Voicestream, Arial before that),
Sprint PCS is the best thing going when it comes to features and quality
for the dollar (in the case of Minnesota, it is the best period).
- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

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R?bert M <rmarkoff@yahoo.com> wrote:
>
> Thank you sir, I'll be sure to post it next time Veldhouse
> refuses to help someone thats been waiting 23 days for a Port.

Say what? Care to elaborate on that?

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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[Eric]

Archived from groups: alt.cellular.sprintpcs (More info?)

rmarkoff@yahoo.com (Røbert M) wrote:
<<I did help, was the source of the phone number that solved his
problem, and yet others were quick to insult me for offering that
helpful information. >>

I don't see any problem with letting a fellow customer know that there
are other avenues to solve a problem... but on the same token, it should
be clear that you should try regular customer care (*2) first. Some
problems can indeed be solved by *2 and not everything has to be
escalated to Executive Services. But, there are times when *2 cannot
help (either because of miscommunication, poor training,
misunderstandings, problem too complicated or big, etc), and a customer
should be informed that there are other avenues to try and get a problem
solved.

Eric

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <4336-40A2C611-208@storefull-3238.bay.webtv.net>,
caperenewal@webtv.net (Eric) wrote:

> rmarkoff@yahoo.com (Røbert M) wrote:
> <<I did help, was the source of the phone number that solved his
> problem, and yet others were quick to insult me for offering that
> helpful information. >>
>
> I don't see any problem with letting a fellow customer know that there
> are other avenues to solve a problem... but on the same token, it should
> be clear that you should try regular customer care (*2) first. Some
> problems can indeed be solved by *2 and not everything has to be
> escalated to Executive Services. But, there are times when *2 cannot
> help (either because of miscommunication, poor training,
> misunderstandings, problem too complicated or big, etc), and a customer
> should be informed that there are other avenues to try and get a problem
> solved.

People dont post their grief and pour their heart out if their problems
have been quickly solved by *2. And that rarely happens and I posted
today an example why - the training CSRs are given ! We see why now
things are so rarely escalated. And that is part of the reason SprintPCS
is rated worst for Customer Service.

The OP here had gone 23 days without service, and had detailed his
inability to get a solution. And yet the SporintPCS blind apologists
wanted to make him the issue, or slam me for offering help.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-19FEA6.22474712052004
@news06.east.earthlink.net>, rmarkoff@yahoo.com says...
> People dont post their grief and pour their heart out if their problems
> have been quickly solved by *2. And that rarely happens
>

And what rarely happens? *2 fixes the problem? People speak out
about getting their issue resolved? What?

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

R?bert M <rmarkoff@yahoo.com> wrote:

> People dont post their grief and pour their heart out if their problems
> have been quickly solved by *2. And that rarely happens and I posted
> today an example why - the training CSRs are given ! We see why now
> things are so rarely escalated. And that is part of the reason SprintPCS
> is rated worst for Customer Service.

There is a lot of truth to this statement, in many cases.

However, there are also a lot of people who post here and in other forums
without having gone through the proper channels first. *2 should always be
the first step.

> The OP here had gone 23 days without service, and had detailed his
> inability to get a solution. And yet the SporintPCS blind apologists
> wanted to make him the issue, or slam me for offering help.

I don't. I will, for the record, unequivocally state that you were 100%
correct in instructing the OP to call Executive Services this time. That does
not mean you're always (or even usually) correct to do so.

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

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Phillip <Phillip@gte.net> wrote:
>
> The OP here had gone 23 days without service, and had detailed his
> inability to get a solution. And yet the SporintPCS blind apologists
> wanted to make him the issue, or slam me for offering help.

Hey! Keep it straight! Nobody thought anything was his fault. You lie
to make a point, because you are Phillip and it has become expected of
you.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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[Eric]

Archived from groups: alt.cellular.sprintpcs (More info?)

(Steven J Sobol) wrote:
<<However, there are also a lot of people who post here and in other
forums without having gone through the proper channels first. *2 should
always be the first step. >>

Completely agreed. There is nothing wrong with calling Executive
Services, but I believe they should be used only after *2 was tried.
There are a lot of situations people at *2 cannot work out... but there
are sometimes when *2 can surprise me with what they are capable of
handling. *2 should be given a chance first, then if they cannot or
will not help, ES is the next logical step to go to.

And Executive Services probably wouldn't even be an option had not for
Phillipe bringing it up in the group. At times, I believe he tells
people to call it too early in the game, but he does bring the phone
numbers to the table and possible resolutions to the problems.

Eric