Question Pre-built pc is stuck in a boot loop?

[NoobJ]

Good afternoon all so I bought a pre-built pc from bestbuy, https://www.bestbuy.com/site/hp-ome...mpaignID=1368791&eut=3523261955&intl=nosplash this to be specific. It’s newly bought but it can’t seem to install windows properly? It will just keep asking me choose language and keyboard setting before restarting all over again?

Tried to use the recovery environment’s startup repair but it just comes up with the following message ‘Startup repair couldn’t repair your PC’ with log file: C\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

I tried to install windows from a usb and it eventually starts, but suddenly freezes then crashes after starting? I recall the error code 0xc0000001 but didn’t manage to get a picture of it? Can I fix this? What steps should I take?

 

[Lutfij]

Where did you source the installer for the OS?

 

[NoobJ]

Where did you source the installer for the OS?

Sorry I’m not the most tech-savvy person but I just used https://www.microsoft.com/software-download/windows11 , the create windows 11 installation media and installed it on to a usb.

 

[geofelt]

That pc comes with windows 11 home already installed.

 

[NoobJ]

That pc comes with windows 11 home already installed.

Yes, but it was just in a constant boot loop, it just kept making me pick keyboard region and things then the pc crashes and restarts the same process again? I can’t seem to progress from that menu?

 

[geofelt]

Take the pc back to best buy.
Let them figure it out.