Question Problem with missing XMP option in the BIOS ?

[saulobenigno]

Hi everyone,

I'm having a serious issue with my Gigabyte Z390 AORUS PRO (rev. 1.0) motherboard.
The "Extreme Memory Profile (XMP)" option is simply not appearing in the BIOS, despite multiple attempts to resolve the issue. Here’s a summary of what has happened so far:

1. My Setup and Expectations:
- Motherboard: Z390 AORUS PRO (rev. 1.0)
- BIOS: Updated to the latest version (F13)
- Interest: Using XMP profiles to automatically configure the best memory settings

2. Initial Problem:
- The XMP option is not available in the BIOS, even after updating to version F13.
- I checked various tabs and settings in the BIOS, including "Favorites" and "Tweaker," but the option does not exist.

3. **Contact with Support:**
- Gigabyte support suggested downgrading to BIOS version F12.
- I downgraded to version F12, but the XMP option still did not appear.
- I informed support and questioned the absence of the functionality that is advertised in the manual and on the product page.

4. Support's Response:
- Initially, support suggested manually adjusting the "System Memory Multiplier," which is not an acceptable solution as I bought the motherboard for the convenience and safety of automatic XMP profiles.
- After further questioning, support asked for the part number of my memory, which did not seem to address my issue about the missing XMP option.

5. Current Situation:
- I am planning to buy Corsair Vengeance LPX, 8GB, 2666MHz, DDR4, CL16, Black - CMK8GX4M1A2666C16, which are high-quality and XMP-compatible.
- However, I am concerned because my motherboard, as advertised, should support XMP, but I still cannot activate this feature.

6. My Question:
- Has anyone else experienced this or have any idea how to solve this issue?
- I’ve seen videos of other people with the same motherboard where the XMP option appears, but their BIOS seemed different.

If anyone can help or has any suggestions, I would greatly appreciate it!

Thanks,
Saulo Benigno

 

[Roland Of Gilead]

Hey there,

Did you clear CMOS after the bios update? If not, do this, and check again.

 

[CountMike]

Hi everyone,

I'm having a serious issue with my Gigabyte Z390 AORUS PRO (rev. 1.0) motherboard.
The "Extreme Memory Profile (XMP)" option is simply not appearing in the BIOS, despite multiple attempts to resolve the issue. Here’s a summary of what has happened so far:

1. My Setup and Expectations:
- Motherboard: Z390 AORUS PRO (rev. 1.0)
- BIOS: Updated to the latest version (F13)
- Interest: Using XMP profiles to automatically configure the best memory settings

2. Initial Problem:
- The XMP option is not available in the BIOS, even after updating to version F13.
- I checked various tabs and settings in the BIOS, including "Favorites" and "Tweaker," but the option does not exist.

3. **Contact with Support:**
- Gigabyte support suggested downgrading to BIOS version F12.
- I downgraded to version F12, but the XMP option still did not appear.
- I informed support and questioned the absence of the functionality that is advertised in the manual and on the product page.

4. Support's Response:
- Initially, support suggested manually adjusting the "System Memory Multiplier," which is not an acceptable solution as I bought the motherboard for the convenience and safety of automatic XMP profiles.
- After further questioning, support asked for the part number of my memory, which did not seem to address my issue about the missing XMP option.

5. Current Situation:
- I am planning to buy Corsair Vengeance LPX, 8GB, 2666MHz, DDR4, CL16, Black - CMK8GX4M1A2666C16, which are high-quality and XMP-compatible.
- However, I am concerned because my motherboard, as advertised, should support XMP, but I still cannot activate this feature.

6. My Question:
- Has anyone else experienced this or have any idea how to solve this issue?
- I’ve seen videos of other people with the same motherboard where the XMP option appears, but their BIOS seemed different.

If anyone can help or has any suggestions, I would greatly appreciate it!

Thanks,
Saulo Benigno

Which RAM do you have now? If it doesn't support XMP, BIOS will not show that option. DDR4 usually starts at 2133MHZ and has no XMP.

 

[SkyNetRising]

If anyone can help or has any suggestions, I would greatly appreciate it!

Check your current ram with CPU-Z.
See spd section and verify, your current ram has XMP profile on it.
If it has not, then XMP option may not appear in BIOS.

 

[saulobenigno]

Thank you for the response!

I checked my current RAM using CPU-Z, and here are the results:

• I am currently using 4 memory modules.
• Two of these modules have XMP profiles available.
• The other two modules do not have XMP profiles.

Could this be the reason why the XMP option is not appearing in the BIOS? If so, does this mean that the XMP option only appears when all memory modules support XMP?

I am planning to switch to new Corsair Vengeance LPX modules, which are known to have XMP profiles. Do you think that after replacing them with these new modules, the XMP option will appear in the BIOS?

Thank you for your help!

DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format UDIMM
Module Manufacturer(ID) Crucial Technology (7F7F7F7F7F9B0000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 16384 MBytes
Max bandwidth DDR4-2400 (1200 MHz)
Max JEDEC DDR4-2400 (1200 MHz)
Part number BLS16G4D240FSE.16FBD
Serial number A32C9EAE
Nominal Voltage 1.20 Volts
EPP no
XMP yes, rev. 2.0
AMP no
EXPO no

DIMM # 3
SMBus address 0x52
Memory type DDR4
Module format UDIMM
Module Manufacturer(ID) TEAMGROUP Inc. (7F7F7F7FEF000000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 8192 MBytes
Max bandwidth DDR4-2666 (1333 MHz)
Max JEDEC DDR4-2400 (1200 MHz)
Part number TEAMGROUP-UD4-2666
Serial number 0104B6A1
Manufacturing date Week 29/Year 19
Nominal Voltage 1.20 Volts
EPP no
XMP yes, rev. 2.0
AMP no
EXPO no

 

[CountMike]

Thank you for the response!

I checked my current RAM using CPU-Z, and here are the results:

• I am currently using 4 memory modules.
• Two of these modules have XMP profiles available.
• The other two modules do not have XMP profiles.

Could this be the reason why the XMP option is not appearing in the BIOS? If so, does this mean that the XMP option only appears when all memory modules support XMP?

I am planning to switch to new Corsair Vengeance LPX modules, which are known to have XMP profiles. Do you think that after replacing them with these new modules, the XMP option will appear in the BIOS?

Thank you for your help!

DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format UDIMM
Module Manufacturer(ID) Crucial Technology (7F7F7F7F7F9B0000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 16384 MBytes
Max bandwidth DDR4-2400 (1200 MHz)
Max JEDEC DDR4-2400 (1200 MHz)
Part number BLS16G4D240FSE.16FBD
Serial number A32C9EAE
Nominal Voltage 1.20 Volts
EPP no
XMP yes, rev. 2.0
AMP no
EXPO no

DIMM # 3
SMBus address 0x52
Memory type DDR4
Module format UDIMM
Module Manufacturer(ID) TEAMGROUP Inc. (7F7F7F7FEF000000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 8192 MBytes
Max bandwidth DDR4-2666 (1333 MHz)
Max JEDEC DDR4-2400 (1200 MHz)
Part number TEAMGROUP-UD4-2666
Serial number 0104B6A1
Manufacturing date Week 29/Year 19
Nominal Voltage 1.20 Volts
EPP no
XMP yes, rev. 2.0
AMP no
EXPO no

No good, all modules need to be same (preferably in a kit of 4) to work in unison, you are lucky all work at all.

 

[Roland Of Gilead]

Agree with ^

Could this be the reason why the XMP option is not appearing in the BIOS? If so, does this mean that the XMP option only appears when all memory modules support XMP?

Yes, it's very likely this is the issue. The option could be greyed out or missing.

I am planning to switch to new Corsair Vengeance LPX modules, which are known to have XMP profiles. Do you think that after replacing them with these new modules, the XMP option will appear in the BIOS?

Yes, it should.

However, to test, take the 2 DIMMs you have that do have an XMP profile, and try them without the other mixed pair. Then you will know for sure.

 

[saulobenigno]

No good, all modules need to be same (preferably in a kit of 4) to work in unison, you are lucky all work at all.

Thank you.

That's it then. I'm going to get 4 modules from Corsair. Specifically, 4 Corsair Vengeance LPX 16GB modules.

 

[saulobenigno]

Agree with ^


Yes, it's very likely this is the issue. The option could be greyed out or missing.

Yes, it should.

However, to test, take the 2 DIMMs you have that do have an XMP profile, and try them without the other mixed pair. Then you will know for sure.

Good idea, I'll do that test and then buy the 4 modules. Thank you very much, everyone.

 

[SkyNetRising]

That's it then. I'm going to get 4 modules from Corsair. Specifically, 4 Corsair Vengeance LPX 16GB modules.

No. Get two module kit.
If you require 64GB total, then get kit of 2x32GB.

 

[Roland Of Gilead]

Yes, 4 x kits can prevent ram running at it's max speed. A 2 x kit is the way to go.

 

[Zerk2012]

You can manually set the speed, timings, and voltage.

 

[SkyNetRising]

Not everybody is comfortable doing ram configuration in BIOS manually.
I'm guessing, this is why OP is interested in enabling XMP.

 

[Bob.B]

Thank you for the response!

I checked my current RAM using CPU-Z, and here are the results:

• I am currently using 4 memory modules.
• Two of these modules have XMP profiles available.
• The other two modules do not have XMP profiles.

Could this be the reason why the XMP option is not appearing in the BIOS? If so, does this mean that the XMP option only appears when all memory modules support XMP?

I am planning to switch to new Corsair Vengeance LPX modules, which are known to have XMP profiles. Do you think that after replacing them with these new modules, the XMP option will appear in the BIOS?

Thank you for your help!

DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format UDIMM
Module Manufacturer(ID) Crucial Technology (7F7F7F7F7F9B0000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 16384 MBytes
Max bandwidth DDR4-2400 (1200 MHz)
Max JEDEC DDR4-2400 (1200 MHz)
Part number BLS16G4D240FSE.16FBD
Serial number A32C9EAE
Nominal Voltage 1.20 Volts
EPP no
XMP yes, rev. 2.0
AMP no
EXPO no

DIMM # 3
SMBus address 0x52
Memory type DDR4
Module format UDIMM
Module Manufacturer(ID) TEAMGROUP Inc. (7F7F7F7FEF000000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 8192 MBytes
Max bandwidth DDR4-2666 (1333 MHz)
Max JEDEC DDR4-2400 (1200 MHz)
Part number TEAMGROUP-UD4-2666
Serial number 0104B6A1
Manufacturing date Week 29/Year 19
Nominal Voltage 1.20 Volts
EPP no
XMP yes, rev. 2.0
AMP no
EXPO no

Using just one stick of ram that has a xmp profile and see if the option appears in the bios.

 

[saulobenigno]

No. Get two module kit.
If you require 64GB total, then get kit of 2x32GB.

Yes, 4 x kits can prevent ram running at it's max speed. A 2 x kit is the way to go.

Thank you. But, unfortunately, one 16GB module here in Brazil costs the same as three 16GB modules. It's cheaper to buy them separately, unfortunately. I'll have to sacrifice that speed benefit due to the price

 

[saulobenigno]

You can manually set the speed, timings, and voltage.

Not everybody is comfortable doing ram configuration in BIOS manually.
I'm guessing, this is why OP is interested in enabling XMP.

That's it, thanks

 

[Roland Of Gilead]

Thank you. But, unfortunately, one 16GB module here in Brazil costs the same as three 16GB modules. It's cheaper to buy them separately, unfortunately. I'll have to sacrifice that speed benefit due to the price

Oh, be careful. Buying two sticks separately is not a good idea. Even if they are the same brand, and model number, they may be built using different silicon. You run the risk of them not working together.

One of three things will happen.
1 They will work as intended.
2. They will work but with issues like BSODs, crashing etc.
3 They will not work at all together.

Everyone on this forum with good knowledge of memory/Ram, will tell you the exact same thing.