Question Problem with my GTX 1080 Ti - - - or is it something else ?

[Miki248]

I have this serious issue with my PC.
Sometimes the PC crashes at the very beginning when MSI loading screen appears. And sometimes it randomly crashes after some time while casually using the computer such as browsing the web, playing games etc. In the second case usually numerous pixels appear on the screen, it freezes and crashes.

I think that the issue is the Display adapter or graphic card itself, because when I go to the Device Manager and choose Display adapters there is an exclamation mark on my NVIDIA GeForce GTX 1080 Ti, and when I choose properties on it, there is a message saying "Device status: Windows has stopped this device because it has reported problems. (Code 43). Recently, I can't even play games and also there is no sound output anymore.

I tried everything I could think of. The voltage or PSU has no issues, it has more than enough capacity. Even windows clean reinstall didn't help.

I did the clean uninstall of drivers with DDU in safe mode with no Internet connection and did a clean install of latest nvidia drivers. After I did this it worked, the sound was back and the graphic card was recognized. However, as soon as I tried to test it with Heaven Benchmark it worked only for about 30 seconds, afterwards pc went frozen, changed to black screen, and restarted Windows. Afterwards, same issue: no sound, gpu is not recognized and can't even start the heaven benchmark test.

Here are my PC specs:
- Processor AMD Ryzen 7 3700X 8-Core Processor GHz
- 16 GB RAM
- Windows 11 Pro 64-bit OS
- ACPI x64-based PC
- MSI MS-7B78
- NVIDIA GeForce GTX 1080 Ti

Is the problem with the graphic card only or something else? Should I just buy a new graphic card and be able to solve the problem?

Thank you.

 

[Aeacus]

The voltage or PSU has no issues, it has more than enough capacity.

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

However, as soon as I tried to test it with Heaven Benchmark it worked only for about 30 seconds, afterwards pc went frozen, changed to black screen, and restarted Windows.

Symptom of dying GPU.

Now, GPU could die on it's own, or is caused by PSU. Without knowing which PSU you have + it's age, i can't tell if you should look toward new PSU too or not. So, answer the 1st two questions i asked.

 

[Miki248]

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?


Symptom of dying GPU.

Now, GPU could die on it's own, or is caused by PSU. Without knowing which PSU you have + it's age, i can't tell if you should look toward new PSU too or not. So, answer the 1st two questions i asked.

Thank you for the reply.
The PSU model is FSP RAIDER II 750W Silver ++. I bought this configuration as used two years ago, so I'm not exactly sure how old is it...

 

[stonecarver]

At the very, very least have you checked the card for dust and or time to re paste.

Easy way to check is hold a flashlight up to the fan on the card than look in the card from the back of the machine where you plug in the HDMI/ Display port cords.

You have to look into the card like you looking down a gun scope to see properly.

If you can see the light clearly down the heatsink than card is at least cooling properly. If you see all dark it's clogged.

I will let Aeacus guild you about the power supply.