Question Problems with wifi adapter of laptop

[bystro]

Hello,

I think I have problems with my wifi card on my laptop.
I starting a ping to google.com and got a 20-30% loss.
Also checked ping to router and around 15% loss.
The laptop is Asus Rog G750JS.
I tried on a desktop computer and there were 1-2% loss of packets.

What I did:

• flushed the dns
• updated the drivers

Nothing helped.

What is the cause of the problem? Please respond

 

[Phillip Corcoran]

Have you tried installing the latest WLAN driver for your laptop model from Asus?

 

[bystro]

Have you tried installing the latest WLAN driver for your laptop model from Asus?

yes, the latest driver has been installed on the laptop.

 

[Phillip Corcoran]

What's WiFi performance like on other devices (eg mobile phones, other laptops or tablets) connected to the same router?

 

[bystro]

What's WiFi performance like on other devices (eg mobile phones, other laptops or tablets) connected to the same router?

I have connected my Pixel to the WiFi and there is no ping loss.
Also another thing I forgot to mention is that I created a HotSpot from the phone and the laptop had the same results.

 

[Phillip Corcoran]

Don't know what else to suggest. May be laptop's WiFi module is faulty --- is laptop still under warranty?, if yes I would contact Asus with a view to getting it looked over and fixed.

 

[genini]

If you have a wi-fi adapter, you could check if problem still occur, if not then its faulty built-in wi-fi card.

 

[bystro]

If you have a wi-fi adapter, you could check if problem still occur, if not then its faulty built-in wi-fi card.

So there is a possibility that the wifi card can be partially damaged.

 

[Phillip Corcoran]

So there is a possibility that the wifi card can be partially damaged.

The word I would use (and did use above) is it can be faulty.

 

[genini]

It could worn out. How long did you test ping on desktop? 1-2% packet loss isn't good either.