[citation][nom]merickel[/nom]I purchased a mac about two years ago along with the "apple care protection plan" after being told by my sales associate that no matter what happened to my machine it would be replaced under the coverage. I was told that i could even bring my macbook into the store, spike it on the ground, and they would replace it. I had to find out the hard way that this wasnt true. About a month ago it fell off my bed at college and when i called them to ask what to do they told me that "accidental damage is not covered by the plan." I started asking around and it turns out that everyone i know that has a mac was told the same thing when they were asked if they wanted to buy the protection plan. It sounds like they have their employees say that to get you to buy a "protection plan" that doesnt protect anything. Also, everyone i know that has a mac book has had to/needs to replace their cd drive. Why? Because its a cheap, crappy, overpriced part. Any company, whether it be Apple, Windows, Wonderbread, or freaking LEGO, that would lie to its customers just to get more money out of them, is not a company that i want to do business with. Their customer service is crap, their products are crap, and their prices are crap. I thought that I would never go back to windows, and here i am on my dell happily playing games again and getting things accomplished because there is 3rd party support for whatever it is i want to do. No matter what that is.[/citation]
Hi merickel -
I think the sales person who tried to tack on the Apple Care Extended warranty to you was a total jerk. I have never been told that. Because frankly, it's untrue, even by common sense.
There's no warranty out there that covers going into the store and spiking the MacBook on the ground and then expecting that Apple would provide you a new replacement on the spot. If they did do that, that isn't "good" customer service, that's just bad business practice.
The Apple Care Extended warranty doesn't give you "more" than the original warranty does in terms of what is covered. What it's suppose to do is extend the warranty time period.
Even in the automotive world, there's no such warranty, and we're talking about a car--something that costs many more times than a laptop. For example, Honda isn't going to say sure, we'll give you a new car, if you drive into the dealer, drive into their building, wreck the car, and then ask for a replacement. They'll probably just call the cops at that point I think.