Random Black Screen Freeze and Audio Stutter Completely Unresponsive (Windows 10 Custom Build)

[rcoleman48]

This has been a persistent problem for about 6 months, and I've posted before but no solution was found. Essentially my computer randomly has the screens go black (the monitors are on and displaying black not off) and the audio continues for about 5 seconds then stutters indefinitely. My specs are : windows 10 pro 64-bit, Intel 15-4690k CPU @ 3.5GHz and and AMD Radeon R9 200 series graphics card. No one thing seems to be the problem I have stress tested the CPU, I can play video games on very high settings with no frame rate dip. I have tried many fixes but the computer is unresponsive, I cannot initiate a system crash from the keyboard in that state, I cannot remote desktop in either. Does anyone have an idea what the problem is? I have tried updating all drivers, doing a fresh install of windows 10, the problem seems to be more likely after watching videos on a web browser (but the windows Netflix app doesn't seem to affect it) I feel like I have tried everything but cannot even isolate the problem.

 

[nitrium]

Try reseating (i.e. remove and put back in, potentially in different slot if you have them) your RAM. I had exactly this issue a few weeks ago, and reseating the RAM completely fixed it. If that doesn't work, try reseating the GPU (i.e. just pull it out, and put it back in). You'd be amazed at how often these extremely simple fixes solve random instability issues such as you describe.

 

[rcoleman48]

Try reseating (i.e. remove and put back in, potentially in different slot if you have them) your RAM. I had exactly this issue a few weeks ago, and reseating the RAM completely fixed it. If that doesn't work, try reseating the GPU (i.e. just pull it out, and put it back in). You'd be amazed at how often these extremely simple fixes solve random instability issues such as you describe.

Hmm I cleaned everything out a couple weeks ago, basically taking everything apart and putting it back together, and nothing seemed to change with it I might try moving the RAM around but i'm skeptical

 

[nitrium]

Try reseating (i.e. remove and put back in, potentially in different slot if you have them) your RAM. I had exactly this issue a few weeks ago, and reseating the RAM completely fixed it. If that doesn't work, try reseating the GPU (i.e. just pull it out, and put it back in). You'd be amazed at how often these extremely simple fixes solve random instability issues such as you describe.

Hmm I cleaned everything out a couple weeks ago, basically taking everything apart and putting it back together, and nothing seemed to change with it I might try moving the RAM around but i'm skeptical

Do, or do not. There is no try ;-). If reseating the RAM doesn't fix it, you might have a bad RAM module. Download MemTest86 ( http://www.memtest86.com/download.htm ), put it on a USB stick and test each module individually (by removing them) and together (something might be up with your memory controller or motherboard).