Question Random Windows shutdowns ?

[sharvey]

Hi, I have just built a new pc and have encountered a problem. When I connect my 144hz monitor to my 3070 and click on the keyboard to get to the "enter pin" screen my whole pc shuts down. however when I connect my 60hz monitor to it everything works completely fine. I can then also reconnect my 144hz monitor to my gpu and it will work fine until the pc is turned off and back on and I try to get to the "enter pin" screen. I also put my old 2060 into my new pc and everything works as normal there so i think either my gpus has something wrong with it even thought it can display it on the 144hz monitor or my psu isnt big enough to facilitate the 3070. If anyone has any suggestions on what to do that would be greatly appreciated.

My pc specs are
Corsair vengeance ddr5 6000mbs 2x16 32gb
Ryzen 5 7500f
3070 msi suprim x
gigabyte p750gm
gigabyte b650 eagle ax
crucial p3 1tb
thermalright frozen notte 360

 

[helpstar]

more likely compatibility issue
have a look in the event viewer at the time the pc shuts down
try a different dp or hdmi cable
update bios
Was windows freshly installed with this new hardware?
power plugs all connected on both sides? MB, GPU and PSU?

 

[sharvey]

more likely compatibility issue
have a look in the event viewer at the time the pc shuts down
try a different dp or hdmi cable
update bios
Was windows freshly installed with this new hardware?
power plugs all connected on both sides? MB, GPU and PSU?

i have tried display port and hdmi on the 3070
i have updated the bios
windows was freshly installed
and the power plugs are connected on both sides

will have a look in the event viewer now

 

[sharvey]

more likely compatibility issue
have a look in the event viewer at the time the pc shuts down
try a different dp or hdmi cable
update bios
Was windows freshly installed with this new hardware?
power plugs all connected on both sides? MB, GPU and PSU?

this is what comes up in event viewer

 

[helpstar]

try reinstalling the nvidia.com driver with the option "fresh install"
, eventually try "ddu uninstaller"

 

[sharvey]

try reinstalling the nvidia.com driver with the option "fresh install"
, eventually try "ddu uninstaller"

just done a fresh install after using ddu and still not working however i get this error repeatedly now in event finder

 

[--SID--]

gigabyte p750gm

You don't know the history of this PSU? I wouldn't trust it, even if it's a newer batch. https://www.techpowerup.com/review/gigabyte-gp-p750gm-750-w/

Corsair vengeance ddr5 6000mbs 2x16 32gb

What's the exact modelnumber?

 

[sharvey]

You don't know the history of this PSU? I wouldn't trust it, even if it's a newer batch. https://www.techpowerup.com/review/gigabyte-gp-p750gm-750-w/


What's the exact modelnumber?

i didnt know that. i have orderd a new psu that arrives tmmr
the model number is CMH32GX5M2E6000C36

 

[--SID--]

CMH32GX5M2E6000C36

Intel XMP profiles only. I've seen a lot of stability issues with this kit in AM5 motherboards. Return it and get RAM with AMD EXPO profiles.

Is the 3070 second hand?

 

[sharvey]

Intel XMP profiles only. I've seen a lot of stability issues with this kit in AM5 motherboards. Return it and get RAM with AMD EXPO profiles.

Is the 3070 second hand?

yes

 

[--SID--]

yes

You bought it recently and have you seen it in a flawless working situation?

 

[helpstar]

this 3070 should have a switch on the side
while power is off, try switching to the other side. sometimes, the switch is not completely in the correct location.

 

[sharvey]

You bought it recently and have you seen it in a flawless working situation?

Yes. He had videos of it working and it came in all original packaging with the antistatic bag and the covers for the pcie slot and hdmi and display port

 

[sharvey]

this 3070 should have a switch on the side
while power is off, try switching to the other side. sometimes, the switch is not completely in the correct location.

I just flipped it from silent to gaming will test now

 

[sharvey]

this 3070 should have a switch on the side
while power is off, try switching to the other side. sometimes, the switch is not completely in the correct location.

Nope still not working

 

[faalin]

Does the computer shut down or restart?

If it just restarting i would guess the GPU is tripping the over current protection on the PSU. The Nvidia 2000 and 3000 series cards had very bad transient power spikes that would trip the OCP on PSU's. I would replace it with this Corsair RM750e , its the newer speced ATX 3.0 which handles power spikes better then the older ATX 2.0.

 

[sharvey]

Does the computer shut down or restart?

If it just restarting i would guess the GPU is tripping the over current protection on the PSU. The Nvidia 2000 and 3000 series cards had very bad transient power spikes that would trip the OCP on PSU's. I would replace it with this Corsair RM750e , its the newer speced ATX 3.0 which handles power spikes better then the older ATX 2.0.

Nope full shutdown. I have ordered the MSI MAG A850GL which also is ATX 3.0 and that arrives in a couple of hours.

 

[sharvey]

this 3070 should have a switch on the side
while power is off, try switching to the other side. sometimes, the switch is not completely in the correct location.

I have just done some testing and im pretty sure it is a driver issue. I have just done a fresh install windows and everything was going well I shut down the pc multiple time and no problems. then i left it for about a minute allowing automatic gpu drivers to install, i shut down the pc and the problems started again. I then deleted my gpu drivers and it was fine again. I don't really know what to do now as i have already tried the latest driver version and use ddu so any suggestion will be greatly appreciated.

 

[helpstar]

most likely faulty GPU then, if the new psu didn't help

 

[sharvey]

i havent tried new psu yet so im praying that fixes everything

 

[sharvey]

most likely faulty GPU then, if the new psu didn't help

Yeah I was an idiot. My 24 pin connector splits into a 10 pin connector and a 18 pin connector and for some stupid reason I didn’t plug the 10 pin and only the 18 pin. Just wondering now if you think that would’ve caused any damage to anything else or should I be fine now.

 

[helpstar]

was always interested what happens if this 10 pin connector won't be connected. thanks for the enlightening anyways 👍 shit happens, learn from it, go to the next project😊
besides data loss or corruption, which is unlikely while at the login screen, you are good to go.

 

[sharvey]

was always interested what happens if this 10 pin connector won't be connected. thanks for the enlightening anyways 👍 shit happens, learn from it, go to the next project😊
besides data loss or corruption, which is unlikely while at the login screen, you are good to go.

That’s good to hear. Thanks so much for all the help it is very much appreciated 👍