Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Hi Hem,
I'm glad to hear that the issue has been fixed by updating RealPlay.
Please don't hesitate to contact us if you have any questions in the
future. You are always welcome.
Thanks & Regards
Amanda Wang [MSFT]
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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>From: "Hem" <null@null.com>
>References: <utCKZAHJFHA.2604@TK2MSFTNGP15.phx.gbl>
<pOE6LmIJFHA.1136@TK2MSFTNGXA02.phx.gbl>
<eMawLoNJFHA.4092@tk2msftngp13.phx.gbl>
<u4M3qyaJFHA.732@TK2MSFTNGP12.phx.gbl>
<#4i1gUpJFHA.3064@TK2MSFTNGP12.phx.gbl>
<uCoQHR0JFHA.1176@TK2MSFTNGP12.phx.gbl>
>Subject: Re: Real Player One utility deletes all restore points
>Date: Sun, 13 Mar 2005 22:51:42 -0000
>Lines: 57
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>"Bert Kinney" <bert@NSmvps.org> wrote in message
>news:uCoQHR0JFHA.1176@TK2MSFTNGP12.phx.gbl...
>> Hi Hem,
>> As I see it you have two choices, update RealPlayer or as Amanda Wang
>> suggested, uninstall it and see if the SR problem goes away.
>
>> Hem wrote:
>>> "Bert Kinney" <bert@NSmvps.org> wrote in message
>>> news:u4M3qyaJFHA.732@TK2MSFTNGP12.phx.gbl...
>>>> Hi Hem,
>>>>
>>>> I did some snooping around the Real.com support site and
>>>> could no mention of this issue. So it seems they have
>>>> not publicly recognized the problem nor a solution. What
>>>> version do you currently have installed? I have RealPlayer 10.5 and
>>>> don't experience problems
>>>> with System Restore. So I would suggest checking for an
>>>> update. Open RealPlay and go to Help - About RealPlayer
>>>> and click on Check for updates. Please post back with the results.
>>>
>>>> Hem wrote:
>>>>> "Amanda Wang [MSFT]" <v-amanwa@online.microsoft.com>
>>>>> wrote in message
>>>>> news
OE6LmIJFHA.1136@TK2MSFTNGXA02.phx.gbl...
>>>>>> The issue is that you found Real Player One utility
>>>>>> deletes all restore points.
>>>>>>
>>>>>> Dose it delete all restore points when you installing
>>>>>> Real Player One or after reinstalling? Is there any
>>>>>> error information?
>>>>>
>>>>> Thanks for this, the issue is one known to MS and I
>>>>> wondered if there was anything new with it particularly
>>>>> with regard to SP2. Please ref.
>>>>>
http://support.microsoft.com/default.aspx?scid=kb;en-us;812119
>>>>>
>>>
>>> Thanks. I have RealOne Player 2.0 which is actually v.
>>> 6.0.11.853, the latest version RealPlayer 10.5 is v.
>>> 6.0.12.1059 (Real Player seems to have jumped from 2.0 to
>>> 10.0 and then 10.5 and all are v. 6.0). I will update to 10.5 and see
if
>>> the problem is still present. To clarify
>>> the problem is not that Real Player deletes selected
>>> restore points but that it deactivates System Restore and
>>> so all points are lost as is noted in the MS article. I
>>> prefer to download a setup file and monitor the install
>>> rather than use the integral updater and will do this as
>>> soon as possible but for now the www.real.com website
>>> won't load for me. I see a grey blank screen with just a
>>> white and blue bar at the top. Shows this way in IE,
>>> Firefox and OffByOne browsers and has for two days.
>>
>
>Updated to 10.5 (v. 6.0.12.1059) and can not reproduce problem. Thanks
Bert
>and Amanda.
>
>
>