[SOLVED] Recently bought some USB headphones, but they keep on disconnecting

[ItsMoraX]

As the title says, a few days ago I ordered a pair of Edifier G2 II headphones, and they use USB instead of a 3.5mm jack. Today they arrived, and when I was testing them I noticed that they would disconnect every few seconds. Here's a list of things I've tried doing:

• I've tried disabling USB selective suspend in power plan settings
• I've tried going into device manager and disabling the "Allow the computer to turn off this device to save power" option on every USB input device
• I've tried reinstalling drivers

Is there anything else I can try? Or do I just ask for a refund? Sorry if some things don't make sense, my english isn't the best.

 

[hang-the-9]

Try them on another system, if they do the same thing then exchange or return them.