Hi
I suggest you run the disk manufacturers Windows diagnostic software to check there is no physical damage first before data recovery.
Available from Seagate & Western Digital web sites
I havent seen a Toshiba version generally available
(The WD version will check other brands and internal & USB)
Not absolutely clear if disk drive is internal SATA as some assumed or USB external drive
FREE data recovery software (open source etc)
Open Source indicates you get free access to the source code which is rare in data recovery and probably not important.
I have had good luck with TestDisk/PhotoRecovery from cgi security (Windows & Linux versions available & No restrictions )
and Recuva (free version) from Piriform
https://support.piriform.com/hc/en-us/categories/200264780-Recuva
DMDE is well recomended
free version has limit to recovering 4000 files at a time
https://dmde.com/editions.html
fee is very reasonable compared to some other companies
though I have not used it in anger yet
Ideally you should clone the disk using software like DDRescue (which can copy disks with bad blocks/sectors)
Then do the data recovery work on the cloned disk .
If you are unable to recover the data your self you can still give the original disk to a professional
regards
Mike Barnes