Report: Asus Has ''Off the Charts'' Reliability Score

[zorky9]

Hah! Dell a bottom dweller. No surprise there. Owners need to seek third-party support because Dell support is crap itself.

 

[cloakster]

[citation][nom]wydileie[/nom]3. Many people have not heard of Asus. Most the people that buy their systems (especially their non-netbook laptops) are relatively tech savvy and probably know their way around a computer. I would say the overall tech level of Asus system buyers is probably quite a bit higher then the run of the mill brands. This means they most likely don't need to seek out help for all the stupid simple stuff that people will normally take their computers in for.[/citation]

I 100% agree. The % of owners that are tech savvy will have a massive impact on the reliability numbers. I have an Asus laptop and other than the screen, motherboard and video card, i should have no problem replacing other parts on my own.

 

[soulfringe]

Interesting. I have never heard of rescuecom either. Is this a company to go to if your parts manufacturer is giving you the run around or being an all around douche. Because this may just be the kind of thing I need to get my Creative things taken care. I have found creative to be complete nazis at rma.

 

[mikem_90]

People have to realize, Asus has been a "Excecutive" class laptop company for years. They manufacture lots of very high end laptops. They cost more, but on average, are very well put together, with great features, and have some of the best warranties out there.

One of their great strengths is also a weakness, they innovate a lot. They will often fly through designs and models several times a year. One model gets a lot of attention a few months out, they might have discontinued it for a new one.

90% of the people out there never heard of Asus laptops till the eee exploded on the scene. Before Asus created the netbook market, everyone was fumbling around with mini PCs, so underpowered, awkward, hard to use, low battery life. Asus just played by the KISS rule, Keep It Simple Stupid.

I own an Asus laptop and am very happy with it. I also work with a lot of laptop hardware repairs and see a lot of the problems laptops get. even with a far smaller market share, I still don't mind going with Asus for my next purchase. But I'll never buy a used laptop.

 

[soulfringe]

Oh, Never mind. Just took a gander at rescuecom. Yea, not what I was thinking.

 

[hundredislandsboy]

Dell can offer some low prices but those parts are worth the cost and not more - meaning you get what you pay for.

 

[adrcalei]

Go Asus

 

[forsayken]

I've not dealth with ASUS-built computers/notebooks but I've used their mobos a few times - enough that my next gaming PC will probably have an ASUS mobo. They are great.

However, I've always bought Sapphire videocards when I get an ATI board but this time, The ASUS 5770 CuCore was $20 less so I figured it was worth it. It overheated like crazy. I read some reviews and apparently a fair number of these boards are affected with bad seating of the heatsink on the GPU causing temps to be 20-30 degrees higher; meaning they would hit 110 degrees and power down or crash rather than pretty much max at 80 degrees under full load on Furmark. This doesn't mean I won't buy ASUS products, it just means I won't stray for Sapphire anymore Bring on the ASUS mobos!

 

[utengineer]

Bad way to calculate reliability. What is the average age of the PC getting repaired. The Dell numbers may be jaded because someone is calling in on a 10 year old PC. All while ASUS customers have units less than two years old.

 

[cracklint]

for what its worth, square trade released a similar report in 2009 and it painted a similar picture. Their evidence pointed out that all had a 15% or higer failure rate within 3 years. Asus was tops on their list as well. Netbooks were much worse; it stated that 1 out of 3 netbooks would fail with in the 3 year mark.

Raregardless of what you buy laptops fail more often that desktops. I encourage people that unless they absolutely need a laptop they should purchase a custom built desktop, they're more performance for the buck and in the unlikely event they do have issues, repairs are much cheaper. If they need a laptop or just want the convenience of computing form the sofa or bed, I tell them to get the 2 year extended warranty with the 1 year manufactuer.

 

[EXT64]

Asus does seem to make good motherboards and monitors. Really, the main thing to take away from this is to stay away from "other".

 

[Guest]

Asus soundcards have the worst support I've ever experiences in my life.

Users are now resorting to making their own windows drivers.

 

[xophaser]

I had a Mircon computer, built Asus motherboard, a dell, Sony Vaio, Thinkpad notebook, and gateway netbook, had no problem with any of them. I think the least reliable thing is the HHD, replaced a few, but that is it. I thought my 2003 dell 8200 inspirion was going to died, but I took out the ram and rest it and it works fine again. Some people just don't know much about computer and blame the manufacturer if the they delete something on the OS. So this is more perception which Manufacturer do look mat, since it will hurt their sale.

Asus makes a lot of computers and parts for big brand computers, so they know hardware. Plus they are not mainstream since they just started make their own product then oem for others a few years ago.

 

[zak_mckraken]

I will not draw any conclusions from this chart since, as it's been pointed out, customers will more than likely call the manufacturer while the device is still under warranty. However, I can still confirm that Asus make very solid products. I've sold and repaired a lot of laptop in my life and I was truly impressed by the build quality of their laptop. Of the computers makers I have experience with, my personnal rank would be :

1. Asus
2. HP
3. Apple
4. Toshiba
5. Fujitsu
6. Dell
7. Acer
8. Sony

 

[theoutbound]

I'm not a big truster of these types of polls, but I have always liked Asus products. I'm currently using an Asus laptop so I'm okay with them not being as far down as say Dell even if these charts prove very little.

 

[braneman]

Asus netbooks are second to none, their tablet netbooks are not.

 

[jasonw223]

I worked at a computer shop that was the first in Canada to sell Asus laptops. We sold Acer, MSI, and various others before, but now just about stopped selling anything other than Asus. They make their own components - they don't just outsource everything to the lowest bidder - which is the key reason that they are more reliable. They've also got pretty much the best standard warranty in the laptop industry.

We sell to a lot of random people - mostly non-tech savvy ones - and I can tell you that the problem rate in Asus laptops was DRASTICALLY lower than it was for any other brand of laptop we sold. That chart above is bang on.

 

[danieth]

The only company i question here is Sony... There laptops are nice, but there always more expensive, and i thought they were more reliable.

I will also say that I personally know two friends that still use Asus laptops and have had them for 3 years now, while my Acer died after a year of use. During gaming sessions, they always had more battery life then me, so much so that i had them over to my house so that i knew i had an outlet...

Now that i am without a laptop, i know i will be trying to get an Asus, especially considering there new laptop!

 

[thearm]

I use to recommend Dell but they are horrible! Asus and Gigabyte are the two companies I look to for motherboards.

 

[dokk2]

Hmmmm, don't see Gigabyte,not like they are a hole in the wall outfit,,EH What????...

 

[bv90andy]

No Asus hardware ever failed me. Ever. I still have a 10 year old Motherboard, and Asus GPU. and now I use an Asus Mobo as well.

 

[rocky1234]

This is meaningless as other have stated this means nothing to anyone except this company. In my own shop I could put together a set of numbers like this post it & it would also mean nothing to anyone except me.

Work done in my shop in the last four months
HP: Failed laptop MD's in the DV6000 series (bios not spinning fan up properly takes a bios update to fix & that is if the owner cathes it before the MD fails).

HP: We had 4 laptop screens that failed in one weeks with 15.6 & 17 inch screens.

Toshiba: Failed Power bricks we have 4 to 5 coming in each week.
Acer: 2 Acer towers just off warranty this week failed MB's.
Acer: Failed power bricks Granted most of these were from older laptops.
Dell: Pretty much anything most of the time it looks like Dell hell on our incoming bench.
Asus: Most of the time with these laptops it is mostly for virus cleaning or a windows reload. Only had one where the HDD failed. These units are normally built pretty good.

This is a pretty small list & only means something to me & my accountant.

I find that we have the least problems with Asus Mainboards & Asus laptops. We only use Asus MB's in our custom systems.

 

[Gin Fushicho]

I'm not really surprised, so far all their laptop stuff I've worked with and set up has not failed me. But we will see. I've never had someone who wanted a cheap laptop before.

 

[theshonen8899]

It should also be noted that ASUS is more of an enthusiast brand. People who buy ASUS notebook are more likely to be experienced computer users (esspecially compared to HP/Dell customers) and will diagnose many more of their problems themselves than resort to a repair service.

 

[nightcrawl3r]

That's great, I always thought that Asus is an awesome company and that proves it. From desktop's hardware to laptops they have never disappointed me.