[citation][nom]wydileie[/nom]There are several things that skew these numbers.1. As said before, many people will go through the manufacturer. This is especially true with Apple as nearly everyone I know with an Apple bought the Applecare with it, seeing as how fixing an Apple costs 5x as much as a regular computer because Apple charges 5x the price for the same parts to computer repair shops. 2. A large majority of people that buy Dell's and HP's have no idea how to do even basic diagnostic work and will turn their computers over to a repair shop for something as stupid as adware they didn't bother to download free programs to get rid of it. 3. Many people have not heard of Asus. Most the people that buy their systems (especially their non-netbook laptops) are relatively tech savvy and probably know their way around a computer. I would say the overall tech level of Asus system buyers is probably quite a bit higher then the run of the mill brands. This means they most likely don't need to seek out help for all the stupid simple stuff that people will normally take their computers in for.[/citation]
^this