Report: Asus Has ''Off the Charts'' Reliability Score

[singingigo]

Not buying that at all, although I do agree that ASUS is one of the most reliable brans on the market right now. I swear by Dell, own several, and run a network with 30 of them online 5x10 per week. On the other hand, 3 of my friends who own Apple have averaged 1 major repair (screen, hard drive/DVD, or motherboard) PER YEAR. Mileage varies, I know. But I think these numbers are skewed.

 

[singingigo]

One more note: I wish there was a was to differentiate among the mega vendors....of the shelf HP/DELL crud from Wally World or Best Blue or hte $299/399 bargain buy shouldn't be compared to customized systems ordered straight from the manufacturer. In my experience, there is a marked difference.

 

[Assmar]

Hey people, Asus has a 1% market share lead on Sony, which should be said is significant enough. What don't you understand about sampling or what contributes to the value of a product? Good customer service is a huge plus, as are long manufacturers warranties. Sure, this article just reinforces my ideas about Asus, as when my brother was in the market for a laptop, I made sure to steer him toward that brand. He's very please with his laptop, and I'm still very pleased with all my desktop parts, although I've switched to XFX for their stellar warranties.

 

[Guest]

I think this is a poll of what companies offer the best 1st party support, not realibilty.

 

[joebob2000]

[citation][nom]EXT64[/nom]Asus does seem to make good motherboards and monitors. Really, the main thing to take away from this is to stay away from "other".[/citation]

Yeah what the heck is up with that... 65% of their calls came in for support of "potpourri" systems? Does that mean that in those cases, the "repaired" system in question had no identifiable remains to use to determine the vendor?

 

[screechy]

Good ole Dell bringing up the rear. No surprise there. Sony was a big surprise though.

 

[shin0bi272]

[citation][nom]soulfringe[/nom]Interesting. I have never heard of rescuecom either. Is this a company to go to if your parts manufacturer is giving you the run around or being an all around douche. Because this may just be the kind of thing I need to get my Creative things taken care. I have found creative to be complete nazis at rma.[/citation]

Im arguing with creative right now as a matter of fact. Not about an RMA but about a bug in their drivers. They just dont believe that if you have more than 4gb of ram in your system your mic wont work. Its been about 6 months going back and forth with them over emails. Finally about 3 months ago they just replied we have escalated this ticket to the proper support department and we will contact you again if there are any changes to your issue... then 3 months of nothing... till about a week ago when they said they were going to call me. they called 2 days later and I wasnt awake to hear the phone ring so I didnt get the call. So long story short sound card still broken. Creative not so "creative" when it comes to customer service... granted the card IS 5 years old but still.

 

[JPForums]

For instance, Asus has an off the charts score as compared to the other manufacturers, even second place Apple. Does this mean Asus is that much more reliable? Perhaps, but it might also be a function of the product itself.

Given the lack of convenient repair facilities (I.E. The Apple Store) I would think that the Asus score is no more skewed than any other on the list.

Asus produces a great number of ‘eee’ series computers and inexpensive netbooks - both popular with budget minded and entry level consumers. While these machines can certainly be reliable, often are inexpensive enough that seeking out computer repair makes less budgetary sense than simply replacing the computer altogether.

If these machines were unreliable, you would probably see a leveling off or even reversal of market share. People don't throw away your crap product and buy another one from you. They find someone else who they think can do it better. An alternate theory is that the lower amounts of heat generated by netbooks probably help reliability.

Then there is Apple. A consistent top three finisher, Apple’s superior level of service for its products has long made them among the most reliable in the industry.

Funny, of all the contenders here, I would think that Apple's score would be artificially high. Given the convenient locations and Apple's warranty policies, I would assume a higher percentage (than other manufacturers) of MAC get repaired at the Apple store rather than third parties. Further more, in my not inconsiderable experience with Macbooks and Macbook Pros, I'd say they are no more reliable than the Toshibas I've worked with (to say nothing of Asus). They do seem to have a clear edge on Acer, HP, and Dell though. I don't have enough experience with Lenovo to say for certain, but the ones I've seen have been reliable.

Asus has topped these charts for a while now (and without any identifiable factors artificially inflating their numbers compared to the competition). At some point you have to assume that they are just doing something right. They aren't always the most attractive looking machines, so maybe they are simple prioritizing function over form.

 

[furylicious]

"Apple scores well too, probably because everyone sticks to Apple for support."

Ding ding ding.

Good on Asus's part, bought into them years ago, have always performed well for me. I don't think I'll turn back. Although, personally, I've never even heard of rescuecom, I think the scores reflect accurately regarding ASUS. At least if you get their mid tier to high tier stuff... rule of thumb for me is never buy a cheap product, otherwise expect cheap results.

 

[eddieroolz]

From what I've seen all my friends that bought an ASUS laptop at the beginning of university are still using it. No problems either. I'm inclined towards an ASUS myself after this HP breaks down as well.

 

[apache_lives]

[citation][nom]LORD_ORION[/nom]Their mid to high-end stuff is reliable. Their low end stuff is not.These broad charts are always deceptive. The cheap low cost crap could make up the bulk of the failures, so be careful what you buy even if it has the ASUS brand on it.[/citation]

There mid to high end boards are usually solid for the first 9-12 months then cause all sorts of intermittent issues, had one of there formula boards DOA, there low end boards (im talking P5GCMX/1333, P5KPL-CM/AMPS, P5G41L-MX etc) are the most reliable boards i have ever seen.

 

[iam2thecrowe]

this is a completely useless guide. By this logic I could say that Epson and acer are the most unreliable brands, because thats most of what we fix, but its only because we are the main service agent in our state for them. F**ing useless article.

 

[cookoy]

There are just to many factors to consider, like nature and severity of failures, age of device, how users use and take care of it. And within a brand there are different models, configuration, form factors. Personally i would not mind going for an Asus, Lenovo or Toshiba, just as the report indicated. The cooling system is most important for me. Heat is a major cause of most motherboard failure.

 

[mrmez]

Yeah, as said, correlating "calls to Rescuecom" negatively to reliability is a total stretch at best.

As usual, a catchy and COMPLETELY misleading headline by Marcus Yam, designed to get your attention and pull you into the article before he pours cold water over it.

 

[misha87]

good thing asus beat apple

 

[thillntn]

This article would be like me posting my works breakdown of reports and saying that one brand is more prone to failure than another. I may get more of a different brand in my location because superstores sell more of it than any other retailer, not because it is more/less reliable. If I have 500 jobs a month , and 230 happen to be Toshiba or some other brand it doesn't necessarily make them more faulty than the 80 HP I got that month; it just means that my particular service work was more of one brand to fix than others. Also unless I missed it, these repairs could have been software issues instead of hardware problems.20 to 50 jobs a week are virus/spyware issues where I work!!!

 

[kelemvor4]

Rescue Who? LOL. wtf tom's.

 

[redgarl]

AHAHAHAHAHA...

G73jh-A1... 2000$ laptop into the trash BIN! Asus is on my black list of worst computer part maker...

Their coolers sux and make graphic cards crash when they are in crossfire (EAH4850 TOP)...

And it took 6 months for having a bios stable for unlocked cores with AMD PII cpus...

I got my share, no thanks, never again...

 

[redgarl]

[citation][nom]vladtepes[/nom]Maybe it's because Asus is one of the few who actually MANUFACTURES their own notebooks[/citation]

And we all know what it could lead to... random pink page with sound frequency lock out and a blue page saying removing newly installed hardware...

G73jh-A1... 2000$ gaming laptop that cannot render... GAMES! Engineered entirely by Asus... BRAVO!

 

[dEAne]

I believe on asus products.

 

[Vladislaus]

[citation][nom]redgarl[/nom]And we all know what it could lead to... random pink page with sound frequency lock out and a blue page saying removing newly installed hardware...G73jh-A1... 2000$ gaming laptop that cannot render... GAMES! Engineered entirely by Asus... BRAVO![/citation]

I guess you're having bad luck. I work for an IT company and most of the laptop we sell are ASUS and very rarely do they have problems. On custom computers we also use ASUS motherboards and graphics cards a lot and the reliability is excellent. The other brands that we work all gave us more problems.

Now on to servers. We only sell ASUS servers and up until now not a single one that we sold has broken down.

 

[elbert]

Asus being the best for reliability could by Rescuecom could be due to several possibility's. Anything is possible such as a more knowledgeable on average user, Rescuecome could be losing market share, Rescuecom advertising void in high sales areas for Asus, and many others.

 

[Guest]

"When it came to the number of calls received by Rescuecom, Dell had over 100 more than the next closest major manufacturer, a sign that both their products and customer service have left consumers wanting."

Since that's a 5.4% difference (between Dell and HP/Compaq) and that comes out to "over 100", you can figure that their sample size is somewhere around 2000-2500 total service calls. This is pretty freaking irrelevant.

 

[silentbobdc]

"it also could signal that the owners of the machine choose to seek support directly from the manufacturer rather than third-party Rescuecom"

How many apple faithful would call a third party instead of one of their so called "genius bars". Heaven forbid one not annointed by Steve think about touching their precious apple, that'd be blasphemy!

I'd bet a fair bit that apples ranking would be way lower if you factored in called to apple directly, well the calls they don't deny getting that is.

 

[Guest]

My EeePc 701 is about 3 years old, and it still functions like it used to!
No complaints from Asus. Is the best company for netbooks.
Combine that with a Toshiba harddrive, or an SSD, and you got yourself a good bundle!