Thanks for your response, for 2007 yes there is a SP but not for 2010. If I save it as a doc it still opens blank in both 07 & 10. I am able to open it with wordpad, copy it and paste it in word then save it...
I know it's an old question but it seems I encountered same problem when supporting User on my side.
I did a lot of research and I'm gonna try few tricks to solve it tomorrow, just want to share them here, maybe one of those helps:
Solution 1
1.Start>Control Panel>Programs and features
2.Uninstall Compatibility Pack for MS Office 2007
3.Start>Control Panel>Programs and features
4.Click MS Office>Change/Repair>Repair
Solution 2
1.Start>Control Panel>Programs and features
2.Click MS Office>Change/Repair>Add/Remove features
3.Choose Word>Remove
4.Let it finish, then repeat steps 1 and 2
5.Choose Word>Run all from this computer
6.Let it install and reboot PC