- Sep 24, 2018
- 29
- 3
- 1,545
I upgraded from RX 580 to RX 5700XT (asus rog strix if u want to know the model). When I used the RX 580, there we no issues with black screens, I didnt even have any issues at all! Now with the upgrade, I kind of have tiny stutters here and there and on top of that, black screens. So it's just bland experience after getting rx 5700xt.
Now let's get into the depth of my situation. Before my screen goes black, my computer would stutter, my mouse would literally stay still (even though im moving my mouse physically) and after a second, my screen would go black for around a second and return to its normal state. When the screen returns, Radeon software crashes and my game would also crash but nothing else would crash. When my game crashes, it tends to say "DXG11 Error", something along those lines. This happens extremely randomly, watching youtube, playing a game etc...
I have found out that being inside the task manager and watching my gpu usage, my 3D and Video Decode would spike up from 0 to 100% but my cpu, ram and other components are still fine.
And no its not my cable and let me tell you why, first off, i've got 2 monitors, and when this bug happens, it goes black for both of my screens, at the same time.
I've also tried changing port and etc, no difference at all.
The only solution to this is to simply restart the pc and the issue would go away for a few days, after that it comes back. If I dont restart my computer and let my pc get black screens, my computer would eventually crash into the blue screen, but it's kind of rare and takes a long time for it do so. But heres the picture below containing the error.
Solutions i've tried but didn't work
Undervolt card
Clean installed the GPU drivers with DDU (20.8.3, also happened to previous drivers)
Searched the computer for any viruses (didnt find any)
Any help would be much appreciated! Been going through this for a long time now 🙁
stay safe, and have a good day sexi bois
Now let's get into the depth of my situation. Before my screen goes black, my computer would stutter, my mouse would literally stay still (even though im moving my mouse physically) and after a second, my screen would go black for around a second and return to its normal state. When the screen returns, Radeon software crashes and my game would also crash but nothing else would crash. When my game crashes, it tends to say "DXG11 Error", something along those lines. This happens extremely randomly, watching youtube, playing a game etc...
I have found out that being inside the task manager and watching my gpu usage, my 3D and Video Decode would spike up from 0 to 100% but my cpu, ram and other components are still fine.
And no its not my cable and let me tell you why, first off, i've got 2 monitors, and when this bug happens, it goes black for both of my screens, at the same time.
I've also tried changing port and etc, no difference at all.
The only solution to this is to simply restart the pc and the issue would go away for a few days, after that it comes back. If I dont restart my computer and let my pc get black screens, my computer would eventually crash into the blue screen, but it's kind of rare and takes a long time for it do so. But heres the picture below containing the error.
Solutions i've tried but didn't work
Undervolt card
Clean installed the GPU drivers with DDU (20.8.3, also happened to previous drivers)
Searched the computer for any viruses (didnt find any)
Any help would be much appreciated! Been going through this for a long time now 🙁
stay safe, and have a good day sexi bois
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