Question Samsung 970 EVO wont boot

[Calibur]

I have a new build using a Samsung 970 EVO pro NVMe drive.

I cannot get a fresh windows install to boot this drive. Using windows media creation tool, ( redone this part several times) , I boot off the USB and this part copies the install files to the EVO drive. However, when the system boots, the process takes me back to the BIOS ( with no error messages ) and the install process terminates. Been on with MS tech support for 5 hours with this issue. They cant fix it and say it must be the drive.

 

[SkyNetRising]

Change boot settings in BIOS. This depends on mode, you installed windows.

If you used UEFI install, then set windows Boot Manager as first in Boot order, also
PCIE boot control - UEFI,
Storage boot control - UEFI,
SATA controller mode - AHCI.

If you used legacy install, then set 970 Evo as first boot device, also
CSM - on,
PCIE boot control - legacy,
Storage boot control - legacy,
SATA controller mode - AHCI.

 

[Calibur]

Change boot settings in BIOS. This depends on mode, you installed windows.

If you used UEFI install, then set windows Boot Manager as first in Boot order, also
PCIE boot control - UEFI,
Storage boot control - UEFI,
SATA controller mode - AHCI.

If you used legacy install, then set 970 Evo as first boot device, also
CSM - on,
PCIE boot control - legacy,
Storage boot control - legacy,
SATA controller mode - AHCI.

What about CSM on UEFI?

 

[Calibur]

Used UEFI install - set windows Boot Manager as first in list - followed all your settings - same result , it just boots back to BIOS.

MS Blaming ASUS, ASUS blaming Samsung - Think all this crap is going back to Amazon on Monday
-

 

[SkyNetRising]

Do you have multiple drives connected?

Can you show screenshots of your BIOS settings?

Are you sure, you installed in UEFI mode? What did you do to ensure that?

 

[Calibur]

Do you have multiple drives connected?

Can you show screenshots of your BIOS settings?

No other drives connected

Which part of the BIOS do you want to see?

 

[Calibur]

No other drives connected

No other drives connected

Which part of the BIOS do you want to see?

So in the end Samsung were very willing to help but unable because they have no training in motherboard config. Asus , the motherboard manufacturers offer zero help or support and the issue was I was unable to config the BIOS - long story short - everything packed and stacked and on its way back to Amazon - I will never buy another ASUS product based on their complete lack of support in Europe - 48 hour email support in components just doesn't cut it for me. No telephone support - no buy.

 

[SkyNetRising]

You give up very easily.
Could have taken your pc to some pc service center to install/configure pc for you.

 

[Ferimer]

NVMe drives aren't just a plug and play and your good to go, THey take time and patience to get them going. I spent over 8 hours cloning and erasing and re-cloning to get my Nvme to function properly. PC building is an art form not a 6 piece puzzle

 

[Calibur]

You give up very easily.
Could have taken your pc to some pc service center to install/configure pc for you.

I don't call 60 hours plus of battling with 3 of the four suppliers involved giving up easily. I also spent 4 hours with a "specialist" who made no progress. There are no pc service centers where I live and if Microsoft, ASUS and Samsung couldn't fix the issue, why would I delude myself into thinking some general repair shop would be able to.

 

[Calibur]

NVMe drives aren't just a plug and play and your good to go, THey take time and patience to get them going. I spent over 8 hours cloning and erasing and re-cloning to get my Nvme to function properly. PC building is an art form not a 6 piece puzzle

I'm not looking to be an "artist" practicing some arcane art form. I want clear information and reliability and accessible support from suppliers. If I don't get that, they don't get my business and they can find some other fool to hand them money.

 

[Ferimer]

I'm not looking to be an "artist" practicing some arcane art form. I want clear information and reliability and accessible support from suppliers. If I don't get that, they don't get my business and they can find some other fool to hand them money.

Suppliers dont deal with custom systems. they sell the product and they expect the consumer to know what they are doing. A company that makes an SSD has almost next to 0 knowledge on how your BIOS settings are going to work. That is why FORUMS like this one exist. to provide you with fast and easy solutions. Your issue is that the NVMe isnt booting up by itself? Either way it doesn't matter you already shipped the stuff off

 

[Calibur]

Suppliers dont deal with custom systems. they sell the product and they expect the consumer to know what they are doing. A company that makes an SSD has almost next to 0 knowledge on how your BIOS settings are going to work. That is why FORUMS like this one exist. to provide you with fast and easy solutions. Your issue is that the NVMe isnt booting up by itself? Either way it doesn't matter you already shipped the stuff off

If suppliers make components but don't engage with customers trying to use those components, their success will be very limited. I posted on 5 different forums including this one, besides speaking to 3 different suppliers. There were no solutions offered and it was in no way fast, so I am a bit bewildered that you seem to think that this is what the forums are supplying, because in my case they are not. I am 7 days into this issue and going nowhere. Would I spend another week trying to discover the black arts around BIOS config in combination with possibility defective parts? No is the short answer.

There is a place called Stop and Refund me NOW and that is where I am. At least there is no guessing how this next part works! I was in this to build a working machine - I get my entertainment elsewhere.

 

[Ferimer]

If suppliers make components but don't engage with customers trying to use those components, their success will be very limited. I posted on 5 different forums including this one, besides speaking to 3 different suppliers. There were no solutions offered and it was in no way fast, so I am a bit bewildered that you seem to that this is what the forums supply. I am 7 days into this issue and going nowhere. Would I spend another week trying to discover the black arts around BIOS config in combination with possibility defective parts? No is the short answer.

There is a place called Stop and Refund me NOW and that is where I am there now. At least there is no guessing how this next part works!

My end shows you started this thread Yesterday, You may be 7 days in to wherever you went to for help but this Forum in my experience gets the jobs done faster for those in dire need. Sorry you went through an ordeal only to post and not try anything here within 24 hours. That is your choice in the end to send stuff back. However SUPPLIERS DON'T SPECIALIZE IN THAT KIND OF STUFF. When you purchase a product, customer service reps are there to help you with basic stuff like how to plug it in and if its defective or not. Your Mobo and BIOS settings are on you to configure and ensure everything runs properly. It's also a DO IT AT YOUR OWN RISK. when you start getting into BIOS settings companies don't normally tell you where to go and what to do in case you mess up and burn your components, its called liability and they don't want to be liable for telling you what to do and you screw up and blame them for frying your system, so they stay away from that kind of thing. Just like Overclocking, there are disclaimers from apps that say once you accept this disclaimer you are solely responsible for messing around with it. In other words this forum will be here in 7 days from now when you run into a possible problem again.

 

[SkyNetRising]

why would I delude myself into thinking some general repair shop would be able to.

Some general repair shop most likely does this for living.

Have to admit - installing on nvme can be tricky. If I remember it correctly, it took me at least a day to figure out, how to install windows 7 on nvme drive in legacy mode (windows 7 doesn't support nvme initially, support is added later with hotfixes). With windows 10 - it's far less trouble.

 

[Calibur]

My end shows you started this thread Yesterday, You may be 7 days in to wherever you went to for help but this Forum in my experience gets the jobs done faster for those in dire need. Sorry you went through an ordeal only to post and not try anything here within 24 hours. That is your choice in the end to send stuff back. However SUPPLIERS DON'T SPECIALIZE IN THAT KIND OF STUFF. When you purchase a product, customer service reps are there to help you with basic stuff like how to plug it in and if its defective or not. Your Mobo and BIOS settings are on you to configure and ensure everything runs properly. It's also a DO IT AT YOUR OWN RISK. when you start getting into BIOS settings companies don't normally tell you where to go and what to do in case you mess up and burn your components, its called liability and they don't want to be liable for telling you what to do and you screw up and blame them for frying your system, so they stay away from that kind of thing. Just like Overclocking, there are disclaimers from apps that say once you accept this disclaimer you are solely responsible for messing around with it. In other words this forum will be here in 7 days from now when you run into a possible problem again.

Yes, I started this thread after the suppliers turned out to be useless. Some people might forgive me for thinking that going to the companies that make the stuff would be the first port of call. Your experience and outlook is obviously different to mine. The way I see it, some defective stuff is being pumped out into the market with those companies (coughAsuscough) knowing that there are so many components in play that the chances are they will get away with it. If manufacturers of persistance modules ( Samsung) are not talking to the motherboard manufacturers (ASUS) , what chance is there of these components reliably working together?

Actually, its them , the suppliers, that are doing it at their own risk - because I WILL get my money back from Amazon and they will be left with opened goods that they wont be able to sell.

 

[Ferimer]

Yes, I started this thread after the suppliers turned out to be useless. Some people might forgive me for thinking that going to the companies that make the stuff would be the first port of call. Your experience and outlook is obviously different to mine. The way I see it, some defective stuff is being pumped out into the market with those companies (coughAsuscough) knowing that there are so many components in play that the chances are they will get away with it. If manufacturers of persistance modules ( Samsung) are not talking to the motherboard manufacturers (ASUS) , what chance is there of these components reliably working together?

They work together, and again i remind you it takes patience and it isn't just a plug and play. What Storage were you using before? or this is a completely new build entirely? When the files were transferred from the USB to the SSD you removed the USB? what he was asking to see in your bios was what was booting up. taking a picture with a phone or camera, upload that image to imgur and post here would of been helpful for us to see what was going on. even detailed specs of your computer would have been helpful. i get you were frustrated and felt you went here and there and got no answers, but this website and forums have many specialists that will take the time to help you as fast as they can.

 

[Calibur]

Yes, I started this thread after the suppliers turned out to be useless. Some people might forgive me for thinking that going to the companies that make the stuff would be the first port of call. Your experience and outlook is obviously different to mine. The way I see it, some defective stuff is being pumped out into the market with those companies (coughAsuscough) knowing that there are so many components in play that the chances are they will get away with it. If manufacturers of persistance modules ( Samsung) are not talking to the motherboard manufacturers (ASUS) , what chance is there of these components reliably working together?

Some general repair shop most likely does this for living.

Have to admit - installing on nvme can be tricky. If I remember it correctly, it took me at least a day to figure out, how to install windows 7 on nvme drive in legacy mode (windows 7 doesn't support nvme initially, support is added later with hotfixes). With windows 10 - it's far less trouble.

Windows 10 is by far, the most unstable operating and bug ridden operating system that MS has ever produced, because its trying to be everything to everyone and failing at most things. Windows 7 at least was stable in its day.

 

[SkyNetRising]

Windows 10 is by far, the most unstable operating and bug ridden operating system that MS has ever produced, because its trying to be everything to everyone and failing at most things. Windows 7 at least was stable in its day.

So - you were trying to install windows 7 ?
Then I'm absolutely not surprised, you had trouble making it work.

 

[Ferimer]

So - you were trying to install windows 7 ?
Then I'm absolutely not surprised, you had trouble making it work.

In 24 hours the root of the problem may have been found. It always pays to tell someone specifics of what you are trying to do. Given the fact that he was indeed trying to get Win 7 instead of win10

 

[Calibur]

They work together, and again i remind you it takes patience and it isn't just a plug and play. What Storage were you using before? or this is a completely new build entirely? When the files were transferred from the USB to the SSD you removed the USB? what he was asking to see in your bios was what was booting up. taking a picture with a phone or camera, upload that image to imgur and post here would of been helpful for us to see what was going on. even detailed specs of your computer would have been helpful. i get you were frustrated and felt you went here and there and got no answers, but this website and forums have many specialists that will take the time to help you as fast as they can.

It was a completely new build. 1 Samsung EVO 970 pro drive. 1 ASUS A320I-K motherboard. 2x16 GB Corsair Vengance RAM - Ryzen 7 2700X CPU. No carry over of previous files - all surgically clean - all brand new components.

I tried removing the USB and leaving in in place. There are a thousand different opinions on this alone.

After 20 or so attempts , Microsoft suggested I include the ASUS motherboard chipset drivers in the install ( after I told them repeatedly that I had flashed the BIOS with the latest version) - Including the ASUS chipset drivers had no effect on the install. Samsung support asked me to include the M2 drivers in the install - That I did, but it made no difference. Then I went on the hunt for the windows m2 drivers - rebuilt the media USB - that did nothing. I rebuilt the USB drive about 25 times with various driver combinations.

Then I spent the next 3 days going through approx 20 different combinations of UEFI and Legacy settings on the BIOS. With keys, without keys, SmartBoot on/ off, CMS enable/disabled, nothing worked.

After each and every attempt,I formatted the drive back into its virgin state and then started again. I also experimented with different partition sizes. It made no difference.

Each and every time, after the first cycle of the windows install , the reboot started, the BIOS would come back up and the install froze - I installed IPV4 and IPV6 drivers in the hope that windows could go out onto the internet and find a magical solution - it didn't. I tried booting from 1. Windows Boot Manager , 2. USB, 3. IPV4 and IPV6 . Bottom line, every possible boot order. Nothing worked. There was no more to be done but dump the expensive pile of crap back on Amazon which I did.

 

[Calibur]

So - you were trying to install windows 7 ?
Then I'm absolutely not surprised, you had trouble making it work.

No, if you pay attention to my posts, you will see very clearly that I was attempting to install the latest version of Windows 10 64 bit PRO

 

[Ferimer]

It was a completely new build. 1 Samsung EVO 970 pro drive. 1 ASUS A320I-K motherboard. 2x16 GB Corsair Vengance RAM - Ryzen 7 2700X CPU. No carry over of previous files - all surgically clean - all brand new components.

I tried removing the USB and leaving in in place. There are a thousand different opinions on this alone.

After 20 or so attempts , Microsoft suggested I include the ASUS motherboard chipset drivers in the install ( after I told them repeatedly that I had flashed the BIOS with the latest version) - Including the ASUS chipset drivers had no effect on the install. Samsung support asked me to include the M2 drivers in the install - That I did, but it made no difference. Then I went on the hunt for the windows m2 drivers - rebuilt the media USB - that did nothing. I rebuilt the USB drive about 25 times with various driver combinations.

Then I spent the next 3 days going through approx 20 different combinations of UEFI and Legacy settings on the BIOS. With keys, without keys, SmartBoot on/ off, CMS enable/disabled, nothing worked.

After each and every attempt,I formatted the drive back into its virgin state and then started again. I also experimented with different partition sizes. It made no difference.

Each and every time, after the first cycle of the windows install , the reboot started, the BIOS would come back up and the install froze - I installed IPV4 and IPV6 drivers in the hope that windows could go out onto the internet and find a magical solution - it didn't. I tried booting from 1. Windows Boot Manager , 2. USB, 3. IPV4 and IPV6 . Bottom line, every possible boot order. Nothing worked. There was no more to be done but dump the expensive pile of crap back on Amazon which I did.

This is the warning i got when i checked pc part picker for compatibility issues. Whether its 100% accurate or not is up for interpretation

Warning!Some AMD A320 chipset motherboards may need a BIOS update prior to using Pinnacle Ridge CPUs. Upgrading the BIOS may require a different CPU that is supported by older BIOS revisions.

No, if you pay attention to my posts, you will see very clearly that I was attempting to install the latest version of Windows 10 64 bit PRO

Nowhere did you say it was Windows 10 64 bit PRO but okay

 

[Calibur]

This is the warning i got when i checked pc part picker for compatibility issues. Whether its 100% accurate or not is up for interpretation

Warning!Some AMD A320 chipset motherboards may need a BIOS update prior to using Pinnacle Ridge CPUs. Upgrading the BIOS may require a different CPU that is supported by older BIOS revisions.

Nowhere did you say it was Windows 10 64 bit PRO but okay

Why would I install windows 7 on a brand new high spec pc? I am stupid yes, but not that stupid. Your point about the compatibility of the chipset was why I attempted downloading and installing the latest chipset from ASUS to see if that was the issue - My CPU was the latest Ryzen 7. The motherboard had the latest BIOS. The drive had the latest M2 driver. Either way, all attempts and fixing an unknown possible issues unsurprisingly failed. They were all just shots in the dark at that stage.

The previous comment made about me giving up easily is truly hilarious. It wasn't like I was just sitting there staring at the BIOS for 4 days hoping for some magical fix to appear.

 

[Calibur]

In 24 hours the root of the problem may have been found. It always pays to tell someone specifics of what you are trying to do. Given the fact that he was indeed trying to get Win 7 instead of win10

You really need to read carefully, or else you will get the wrong end of the stick. There is no given fact I was trying to install windows 7 - go back and read the posts slowly!