[SOLVED] Samsung 980 Pro - Drive Health and TBW info. "N/A" - Samsung Magician

[Alex_B_thw]

Just installed a Samsung 980 Pro drive and installed the latest version of Samsung Magician (software and firmware are up to date).

However, the drive health part of the tool doesn't specify the drive condition or TBW, its just blank and comes up with "N/A".
It does recognize my drive correctly and report the correct amount of space used and available, the type of connection, i.e., PCIe, its read and write speeds (which are all as advertised on the box).
My other (older) Samsung drives all show up correctly with the appropriate drive health and TBW etc..

This is very similar to a previous post (just that the software version and the drive has changed).

1) So is this just a software bug not accounting for the most recent Samsung drive (its been around for 6 months though and the) even though Samsung claims its supported on their website. Has this been the trend for newly released drives in the past?

2) Since I have only installed a fresh copy of windows on the drive, I have only used around 50GB and the drive is just a couple of days old.
So that's around 0.05TBW, is the number just so small that it shows up as "N/A"? (It can at least tell me that my drive health is good, but that's "N/A" as well)

Appreciate any feedback, thanks

 

[Lutfij]

Make and model of your motherboard? Can you check and see which BIOS version you're on for your motherboard? Can you check and see which version of the OS you're on(assuming you're on Windows 10)?

 

[Bob.B]

Just installed a Samsung 980 Pro drive and installed the latest version of Samsung Magician (software and firmware are up to date).

However, the drive health part of the tool doesn't specify the drive condition or TBW, its just blank and comes up with "N/A".
It does recognize my drive correctly and report the correct amount of space used and available, the type of connection, i.e., PCIe, its read and write speeds (which are all as advertised on the box).
My other (older) Samsung drives all show up correctly with the appropriate drive health and TBW etc..

This is very similar to a previous post (just that the software version and the drive has changed).

1) So is this just a software bug not accounting for the most recent Samsung drive (its been around for 6 months though and the) even though Samsung claims its supported on their website. Has this been the trend for newly released drives in the past?

2) Since I have only installed a fresh copy of windows on the drive, I have only used around 50GB and the drive is just a couple of days old.
So that's around 0.05TBW, is the number just so small that it shows up as "N/A"? (It can at least tell me that my drive health is good, but that's "N/A" as well)

Appreciate any feedback, thanks

Try a different tool.
https://www.majorgeeks.com/files/details/crystaldiskinfo.html

 

[Alex_B_thw]

Try a different tool.
https://www.majorgeeks.com/files/details/crystaldiskinfo.html

Thanks, Bob, I guess that is one of solving the issue.
However, I was looking for insight into Samsung's software (after all we pay for it). Ridiculous that it doesn't support their flagship product!

 

[SkyNetRising]

However, I was looking for insight into Samsung's software (after all we pay for it). Ridiculous that it doesn't support their flagship product!

Can you show actual screenshot of Samsung Magician from your pc?
(upload to imgur.com and post link)

 

[Alex_B_thw]

The new version of Samsung magician (version 6.3.0) seems to have fixed the issue.

 

[sonofjesse]

I can confirm it works for me. Glad yours is working too.