JD88 :
I think the intelligence of this guy is pretty well summed up by this video.
A year and a half on my S3 and I haven't had a single issue with the hardware.
Any phone from any company can have a one time problem. This is a lot different than the iPhone and Xbox issues hes talking about due to the nature of the problem.
the guy's just pissed, not stupid (as demonstrated by READING and COMPREHENDING a legal document and making a conscious decision about the proper course of action to take)
as for defective products, yes, I agree any electronic product in general may have a problem. and no, this should not be treated differently. Samsung can tell you to take the youtube video down etc etc, that's fine. but asking someone to sign away all their rights to talk about the incident BEFORE even sending a replacement is utterly unacceptable. I've tried iphones in the past, I'm big on android now, but I have never seen this kind of behavior from a major electronic company as acceptable. and honestly, you shouldn't either