Question Sata SSD disconnecting during use.

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scampertt

scampertt

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Nov 9, 2021
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Hi,

I have recently bought a (second as I had the same problem with the first one as well) new Crucial MX500 2tb SSD and have installed it. However after about 20mins to 1 hour it will disconnect itself from my system and disappear from the file explorer.

Everything works for up to an hour, drivers up to date, windows up to date, ive tried multiple cables in all of the sata ports on my motherboard but nothing stops it from disconnecting and rendering itself unaccusable.
But I ran an experiment today by installing a game onto the drive and keeping it open in the background, and as of writing this the game is still running but the drive is no longer in my file explorer.

Does anyone know what is happening and knows how to fix it? As I cannot find any concrete answers anywhere.

My specs;

MoBo; asus rog strix b 450 gaming
cpu; Ryzen 9 5900x
gpu; radeon 6800xt
Ram; 32 gb corsair
other storage; wd black 1tb m.2 ssd, seagate barracuda 250gb m.2 ssd, seagate barracuda 1tb sata ssd
 
scampertt said:
the crucial ssd is on the same power cable as the seagate
never heard of a diskpart ghost before
Click to expand...

I was being a bit disingenuous.

So, you have all these other drives work fine and two of the exact same model of SSD won't work in spite of trying them with different cables, different power connector, etc. It seems quite improbable.

So, another thought would be a port restriction due to using (such as) an M.2, but that would be negated by using different motherboard SATA ports.

If all those situations are "true", then there has to be some other factor at play. Are these new drives? Did you get them second hand? tested in another machine?

Even if your power supply was to blame, almost assuredly you would see other signs from equipment that draws more power...unless of course that ONE connector is bad.

Do you have another drive to check where the two Crucial drives have failed?
 
punkncat said:
I was being a bit disingenuous.

So, you have all these other drives work fine and two of the exact same model of SSD won't work in spite of trying them with different cables, different power connector, etc. It seems quite improbable.

So, another thought would be a port restriction due to using (such as) an M.2, but that would be negated by using different motherboard SATA ports.

If all those situations are "true", then there has to be some other factor at play. Are these new drives? Did you get them second hand? tested in another machine?

Even if your power supply was to blame, almost assuredly you would see other signs from equipment that draws more power...unless of course that ONE connector is bad.

Do you have another drive to check where the two Crucial drives have failed?
Click to expand...
my psu is 850w, i have gone through 3 sata cables, all 6 sata ports, i have no other sata power cables (but i have just now swapped the current one around so it is now using different connecters that are on it)

no other pc or drives to test with me, the drive shows up and works fine as i can trasfer files with ease and have installed a game on it and can run it off the drive.

they were both brand new drives i sent the firs one back as it had the same issue
 
punkncat said:
After the drive disappears in File Explorer, what do you see when you look at Disk Management (Create and format hard disk partitions)?
Click to expand...
its gone from there too, even though ive initialized the drive when i first put it in
 
Is hot swap for SATA set in the BIOS? That can cause weird behavior.

Have you checked the voltages coming out of this PSU? A high or low 5V or 3.3 volt may cause problems, but since most of a computer runs on 12V these days, it really only matters to SATA and Molex connected devices (Though PCIe still tends to carry 3.3, though I think it is primarily relegated to seeing if the card is slotted in before powering up, again for hotswap functionality that isn't an option on consumer boards)
 
Eximo said:
Is hot swap for SATA set in the BIOS? That can cause weird behavior.

Have you checked the voltages coming out of this PSU? A high or low 5V or 3.3 volt may cause problems, but since most of a computer runs on 12V these days, it really only matters to SATA and Molex connected devices (Though PCIe still tends to carry 3.3, though I think it is primarily relegated to seeing if the card is slotted in before powering up, again for hotswap functionality that isn't an option on consumer boards)
Click to expand...
im assuming its the same as 'hot plug' as it shows in my bios, it was on and i have now turned it off, but it was also on for my other sata ssd wit h no issue
 
scampertt said:
Does anyone know what is happening and knows how to fix it? As I cannot find any concrete answers anywhere.
Click to expand...
There are no concrete answers since what your symptoms are, are quite unique.

Regarding fix, issue is either hardware or software.

If issue is software, i suggest that you format your OS drive and make a clean Win install. This will get rid of all software issues, including bloatware and malware (except rootkits). Clean Win install is free and doesn't cost you any money.

If issue is hardware, i suggest MoBo replacement. While rare, it has happened that SATA ports on MoBo stop working and/or work sporadically. Only new MoBo will fix that.

scampertt said:
my psu is 850w
Click to expand...

Make and model (or part number) of the PSU is?
Also, how old the PSU is, and was the PSU bought new or used/refurbished?
 
I had the same problem with the MX500 disappearing 20 minutes after starting my PC or after re-connecting the drive like clockwork. I tried several different USB to SATA cables, even one made by Crucial and nothing was working. I even tried different USB-C hubs. I recently purchased a StarTech USB-C to SATA Adapter and a Ugreen USB-C hub, 10Gbps, 4 Ports USB 3.2 Adapter with 4 USB-C 3.2 ports and connected my MX500 drive to the new hardware. It has been running steady now since December 2nd, today is the 20th. Huge relief. Hope this helps someone else with this unique problem.
 
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arthur.russell said:
I had the same problem with the MX500 disappearing 20 minutes after starting my PC or after re-connecting the drive like clockwork. I tried several different USB to SATA cables, even one made by Crucial and nothing was working. I even tried different USB-C hubs. I recently purchased a StarTech USB-C to SATA Adapter and a Ugreen USB-C hub, 10Gbps, 4 Ports USB 3.2 Adapter with 4 USB-C 3.2 ports and connected my MX500 drive to the new hardware. It has been running steady now since December 2nd, today is the 20th. Huge relief. Hope this helps someone else with this unique problem.
Click to expand...
Please don't dredge up ancient threads.

Thanks.
 
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