Hey Guys,
I swapped over to comcast today from century link, I have an Arris SBG6580 Surfboard. This thing used to work just fine (10/2016) But now it won't give me internet at all. They sent the activation signal, and can see the device is online and active at comcast but when I connect anything to it, it tells me "Connected, no internet". I tried all the troubleshooting I could think of as well as what was recommended to me by comcast. They provisioned the device and resent the activation signal multiple times. They claim from their end nothing is getting in the way of getting me internet. Google tells me this modem router combo is absolute junk according to multiple forums. Any ideas why it's connecting but getting no internet? I did reset to factory after failing multiple times on it and now I wonder if I should just get a different device/devices.
I swapped over to comcast today from century link, I have an Arris SBG6580 Surfboard. This thing used to work just fine (10/2016) But now it won't give me internet at all. They sent the activation signal, and can see the device is online and active at comcast but when I connect anything to it, it tells me "Connected, no internet". I tried all the troubleshooting I could think of as well as what was recommended to me by comcast. They provisioned the device and resent the activation signal multiple times. They claim from their end nothing is getting in the way of getting me internet. Google tells me this modem router combo is absolute junk according to multiple forums. Any ideas why it's connecting but getting no internet? I did reset to factory after failing multiple times on it and now I wonder if I should just get a different device/devices.