scanner problem

[Leo]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

have dell dimension 4400 - 1.7ghz / pent 4 operating with XP home (SP1&2) -
with it a microtek 6800 scan master

since installing sp1, have had a problem getting the Scanmaster software.
sometimes (rarely) it conects to the scanner most times I get either it can't
find the scanner at all or that the scanner is being used by another apps.
Microtek is impossible re warrantied software and despite its a good products
will never buy another product from them.

no matter the response from Scanmast, I've been able to acces the scanner
via XP's scan wizard. sometimes in the past I've been able to go into task
manager and by process of random elimination, managed to get whatever in XP
was holding the program to let go and then the Scanmaster programs works ..
and works fine.

until I can find out a way to solve the over all problem and/or buy a newer
pc.... can anybody tell me what are the app kernels that I can eliminate in
task manager so the Scanmaster program will use the scanner ...

I'm in a more immediate need for this scanner and don't have the time to
experiment (I should have documented my previous "succes")

thanks in advance for any help

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Go to start/run, and type: devmgmt.msc

Look for a conflict on the port for the scanner, (and perhaps a printer) on an LPT port.

and

click the + sign next to Ports(COM & LPT). select the printer port, e.g. ECP Printer Port (LPT1). Port Settings tab check the
'Enable legacy Plug and Play detection'

--

Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Leo" <Leo@discussions.microsoft.com> wrote in message news😀E9202BB-2C77-4E0F-B01E-F4092E1CCA75@microsoft.com...
> have dell dimension 4400 - 1.7ghz / pent 4 operating with XP home (SP1&2) -
> with it a microtek 6800 scan master
>
> since installing sp1, have had a problem getting the Scanmaster software.
> sometimes (rarely) it conects to the scanner most times I get either it can't
> find the scanner at all or that the scanner is being used by another apps.
> Microtek is impossible re warrantied software and despite its a good products
> will never buy another product from them.
>
> no matter the response from Scanmast, I've been able to acces the scanner
> via XP's scan wizard. sometimes in the past I've been able to go into task
> manager and by process of random elimination, managed to get whatever in XP
> was holding the program to let go and then the Scanmaster programs works ..
> and works fine.
>
> until I can find out a way to solve the over all problem and/or buy a newer
> pc.... can anybody tell me what are the app kernels that I can eliminate in
> task manager so the Scanmaster program will use the scanner ...
>
> I'm in a more immediate need for this scanner and don't have the time to
> experiment (I should have documented my previous "succes")
>
> thanks in advance for any help