Question Screen turns black and computer won't turn off

[TechWolfy]

recently I can’t seem to play any games without an issue occurring. My screen will turn black on both monitors and all my connected devices turn off as well. My gpu fans are no longer spinning by my cpu is still running, and there is a cpu light white debug light on my msi motherboard. If I attempt to manually shutdown by holding my power button nothing happens, which means I need to flip my PSU switch instead to shut off my computer.

At first it only happened in 1 game and assumed it was a psu problem and my gpu wasn’t getting enough power and shutting off, so I limited my gpu in msi afterburner so it would not exceed 100W power draw and it seemed to fix the problem until my new psu arrived. Now that I replaced my psu the issue still persists and has gotten progressively worse and happens on any game after it loads for a few seconds, no matter the intensity of the game and without actual gameplay just getting to the main menu and then pressing play.

The weird thing is I have run benchmarks like Heaven and reached peak usage on both cpu and gpu without any issues, I also ran stress tests on everything I could think of through OCCT and others. There is 0 thermal throttling at any point.

What I’ve done:
Replaced PSU
Updated windows
Repaired any corrupted windows files
Reseated my gpu and cpu.

Specs:
CPU: Ryzen 7 5800x3D
GPU: Radeon Rx 6800 XT
Motherboard: MSI B450-A PRO
RAM: 2x16 Corsair Vengeance LPX DDR4 3200
PSU: 750W 80+Gold

 

[Lutfij]

Welcome to the forums, newcomer!

PSU: 750W 80+Gold
Make and model of the unit? Age of the unit in question?

Replaced PSU
What was your prior PSU's make and model?

Try and use DDU and remove all GPU drivers from your platform. Then manually reinstall with the latest GPU driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

BIOS version for your motherboard?

 

[TechWolfy]

Welcome to the forums, newcomer!

PSU: 750W 80+Gold
Make and model of the unit? Age of the unit in question?

Replaced PSU
What was your prior PSU's make and model?

Try and use DDU and remove all GPU drivers from your platform. Then manually reinstall with the latest GPU driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

BIOS version for your motherboard?

Thanks for the Reply,
My PSU is brand new and the brand is GAMEMAX, hadn't heard of it before. My old PSU was a 550W Rosewill 80+ Bronze.
I have updated my drivers and Bios to the latest versions which didn't help. Should I still try DDU?

 

[TechWolfy]

I originally thought that nothing was showing up in Event Viewer but It seems it has some information, albeit I have no clue if it is useful.


The description for Event ID 41 from source Microsoft-Windows-Kernel-Power cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

application-specific
Local
Activation
{37399C92-DC3F-4B55-AE5B-811EE82398AD}
{37399C92-DC3F-4B55-AE5B-811EE82398AD}
Tylers-PC
Tyler
S-1-5-21-3712961883-3803237075-319666706-1002
LocalHost (Using LRPC)
Microsoft.GamingApp_2309.1001.3.0_x64__8wekyb3d8bbwe
S-1-15-2-1723189366-2159580849-2248400763-1481059666-1951766778-2756563051-3565589001

The message resource is present but the message was not found in the message table

 

[TechWolfy]

A few more things i have tried:
Updated Bios
Updated on drivers
Ran multiple commands to look for disk and file problems. like sfc and dism
Took out all ram but one to see if one was bad.
Ran tests on all components and stress tests without any crashes or problems.
Ran driver verifier