[SOLVED] Should I worry about CPU high temperatures if the pc runs smoothly?

[Luis96]

I got a new gaming pc last year and everything went pretty well, but three days ago it shut down due to cpu overheating while playing black desert. I started checking the temperatures and it reached 80+ degrees while only playing that and with around 30% cpu usage, with twitch and such on the background it was worse, obviously. I tried to clean it and change the thermal paste but there was no change, I disabled the multicore enhancement and that did something but not enough.

Finally, today I decided to contact the technical service and did a call with AnyDesk to share pc control, he asked me to play a game that causes to cpu to overheat and played Total war Warhammer 3, temperatures reached 100º and even a red light appeared in the motherboard of what I assume means a warning of something not going well, surprisingly he said that as long as it runs smoothly, it does, not to worry about the temperature, a single fail is not enough to worry. He offered me to process the guarantee but since that would mean loosing my pc for 1-2 weeks(I need it to work too so it's not acceptable) and he made me doubt, saying that replacing the refrigeration system wouldn't necessarily mean lowering the temperatures, I decided not to for now.

So, what are your thoughts? Is it really ok to ignore high temps if the pc runs smoothly? My pc hasn't shut down again since that last time, and it really does play BD and TW3 smoothly, even with chrome tabs on the background.

Edit: I am going to put a little extra information since I have been asked
Everything has 11 months, everything else seems to work properly the only thing heating is the cpu. The radiator is at the top of the pc, so the tubes go up from the CPU to there. Here are the specs

cpu cooler: Thermaltake TH240 ARGB 240mm
box: Aerocool one frost
cpu: i7-10700k
psu: corsair TX750M 80 Plus
gpu: GeForce RTX 3070
ram: Team group delta RGB DDR4 3200 PC4-25600 32GB
motherboard: Asus TUF GAMING Z490-PLUS WI-FI

 

[Fix_that_Glitch]

No it is not a good idea to run your cpu that hot. 80C will not cause catastrophic failure, but 100c could. An ideal cpu max temp for a cpu should be around 70c or lower. I would either turn up your aio cooler up to a higher setting or see if it has possibly failed.

 

[Luis96]

No it is not a good idea to run your cpu that hot. 80C will not cause catastrophic failure, but 100c could. An ideal cpu max temp for a cpu should be around 70c or lower. I would either turn up your aio cooler up to a higher setting or see if it has possibly failed.

That's what I though too but I talked with an "expert" in hardware, definitely someone that knows more than me so what can I say to him. How can I turn up my cooler to a higher setting?

 

[Phaaze88]

What are the full PC specs?

How old is that cooler? Where is the radiator located?

 

[Nighthawk117]

I got a new gaming pc last year and everything went pretty well, but three days ago it shut down due to cpu overheating while playing black desert. I started checking the temperatures and it reached 80+ degrees while only playing that and with around 30% cpu usage, with twitch and such on the background it was worse, obviously. I tried to clean it and change the thermal paste but there was no change, I disabled the multicore enhancement and that did something but not enough.

Finally, today I decided to contact the technical service and did a call with AnyDesk to share pc control, he asked me to play a game that causes to cpu to overheat and played Total war Warhammer 3, temperatures reached 100º and even a red light appeared in the motherboard of what I assume means a warning of something not going well, surprisingly he said that as long as it runs smoothly, it does, not to worry about the temperature, a single fail is not enough to worry. He offered me to process the guarantee but since that would mean loosing my pc for 1-2 weeks(I need it to work too so it's not acceptable) and he made me doubt, saying that replacing the refrigeration system wouldn't necessarily mean lowering the temperatures, I decided not to for now.

So, what are your thoughts? Is it really ok to ignore high temps if the pc runs smoothly? My pc hasn't shut down again since that last time, and it really does play BD and TW3 smoothly, even with chrome tabs on the background.

I have an i7 10700k(no overclock) and an AIO refrigeration sistem of Thermaltake TH240 ARGB

100C is far too hot, I would not expect that on a 240mm AIO with a 10700K. I have a 10850K on a 240mm and didn't get anywhere near that at stock.
What's you vcore? I would check your pump is working at full capacity and set a more aggressive fan profile in the bios.

Also what motherboard do you have, is it a Z490 or Z590?

 

[Luis96]

100C is far too hot, I would not expect that on a 240mm AIO with a 10700K. I have a 10850K on a 240mm and didn't get anywhere near that at stock.
What's you vcore? I would check your pump is working at full capacity and set a more aggressive fan profile in the bios.

Also what motherboard do you have, is it a Z490 or Z590?

Alright, nice to know it should work, no irony, that was one of my concerns, maybe my cooling system wasn't enough from the begining but I didn't pressure my cpu enough.

I entered the bios and it said that my vcore is 1.048 V. I don't know if this value is static or changes since I'm not very knowledgeable about hardware, but I guess you do so I hope it's a normal value. I also checked my fan profile, the pump is working at max all the time by default, 3435 RPM which I guess sounds about right. Furthermore, I set the CPU fan directly at max speed all the time but it doesn't do much difference, before it went at max at 70 degrees anyway and that didn't prevent reaching 100º.
Finally, my motherboard is a Z490.


IMPORTANT EDIT: Okay I lied sorry, I didn't check the cpu heat properly, I've run black desert and now it stays at around 50-60º and peaks at 70 not staying 80º and peaking at 90 like before, with TW3 wich before made it reach 100º now peaks at 80. It seems all I had to do was set the most aggressive fan profile in the bios. But why? From what I've seen, the profile that was set before got to max fan speed at 70 degrees, it should have prevented the heat from going further! I'm a bit confused.

 

[DRagor]

You should not be reaching those temps with your setup. Your AIO is definitely failing and should be replaced while still on warranty.

he said that as long as it runs smoothly, it does, not to worry about the temperature, a single fail is not enough to worry.

Yeah, so the guy probably knows that it will (most likely) not fail catastrophically while still on warranty, and once warranty is over it is no longer his problem. It hurts to lose your PC for weeks when you need it for work, but if you can't find a way to significantly lower your temps you will be sorry you have not went for warranty repair IMO.

 

[rcald2000]

Luis96 Based on what you've stated, I assume that is something wrong with your AIO. Possible causes include: Radiator fins clogged with dust and debris, pump failure, coolant contamination, tubing blockage, etc. At this point, it doesn't really matter, as you need to take action to resolve. It would seem to me that you have two courses of action: (1) Buy yourself a different cooling solution, or (2) enact your warranty, and have the AIO replacement sent to you. If option #2 then I would start with having the computer builder send you a replacement. They absolutely should still warranty the entire computer for at least one year, if not longer. If they don't honor their warranty, then you could always reach out to Thermaltake directly and request a warranty replacement, but I would start with the builder first.

What I would do: I would not risk running my CPU at TJUNCTION (Junction Temperature is the maximum temperature allowed at the processor die ). I personally keep backup PC components on my shelf, so I'd swap out the Thermaltake and instead use my Noctua NHU-12S Redux. Although such a cooler is ideal for Intel core i5 and Ryzen 5 processors, they can be used in a pinch on mid-range CPUs, assuming that you don't overclock, enable multicore enhancement, PBO, etc. This is also assuming that the case has good air flow. I also Twitch stream & play games, and I don't believe my core i5-12600K has gotten above 60C range using the Redux, despite it outperforming the core i7-10700K. A 280mm AIO could also be invested in, but then you're talking a $100 increase over an air cooler.

Even if I invested in a new cooler with my own money, I would still insist upon a warranty replacement from the computer builder. It is ultimately their responsibility to restore your computer to full functionality at normal temperatures; at least while it's under warranty.

 

[Luis96]

Luis96 Based on what you've stated, I assume that is something wrong with your AIO. Possible causes include: Radiator fins clogged with dust and debris, pump failure, coolant contamination, tubing blockage, etc. At this point, it doesn't really matter, as you need to take action to resolve. It would seem to me that you have two courses of action: (1) Buy yourself a different cooling solution, or (2) enact your warranty, and have the AIO replacement sent to you. If option #2 then I would start with having the computer builder send you a replacement. They absolutely should still warranty the entire computer for at least one year, if not longer. If they don't honor their warranty, then you could always reach out to Thermaltake directly and request a warranty replacement, but I would start with the builder first.

What I would do: I would not risk running my CPU at TJUNCTION (Junction Temperature is the maximum temperature allowed at the processor die ). I personally keep backup PC components on my shelf, so I'd swap out the Thermaltake and instead use my Noctua NHU-12S Redux. Although such a cooler is ideal for Intel core i5 and Ryzen 5 processors, they can be used in a pinch on mid-range CPUs, assuming that you don't overclock, enable multicore enhancement, PBO, etc. This is also assuming that the case has good air flow. I also Twitch stream & play games, and I don't believe my core i5-12600K has gotten above 60C range using the Redux, despite it outperforming the core i7-10700K. A 280mm AIO could also be invested in, but then you're talking a $100 increase over an air cooler.

Even if I invested in a new cooler with my own money, I would still insist upon a warranty replacement from the computer builder. It is ultimately their responsibility to restore your computer to full functionality at normal temperatures; at least while it's under warranty.

Thanks for the answer, I know you are right but from what the technician said I would have to return the whole pc, simply sending a replacement doesn't seem to be an option, and then I would lose it for over a week. That's what makes me not want to use the warranty if possible. At least for now and when I get vacations or something then I will send them the pc.

One of the answers said to put a more aggressive fan profile, I put it at max and it worked quite well! Now it doesn't reach 100º while playing tw3, instead it stays at 60-80. If I try to run both TW3 and BD it does get to 100º though.
Since this CPU seems perfectly capable of handling both things at the same time and more I guess there's still a problem with the refrigeration system right? From what I've seen with Hardware monitor it seems that now when the CPU package power gets over 80W and stays there for some time the CPU reaches 100º, which is better than before but not good enough considering that from what I've searched this processor should work fine till 125W.

 

[rcald2000]

Question: What is the name of the builder?

Understood. Since you can't afford to be without the computer for a warranty repair, then I suggest that you reach out directly to Thermaltake: 1-800-988-1088

https://thermaltakeusa.zendesk.com/hc/en-us/articles/115003056047-Warranty-Claim-RMA-Request-United-States-Canada-

Once Thermaltake approves the RMA request then ask if they have an Advanced RMA option. This would mean that they would send you the replacement AIO before you'd need to send the damaged unit. They would undoubtedly request a credit card number from you, to use as collateral, in case you don't return the damaged unit. Adjusting the fan curve is probably only delaying the inevitable replacement of your cooling solution. Good luck.

 

[DRagor]

At least for now and when I get vacations or something then I will send them the pc.

The problem is, if that's the AIO malfunction, things will get worse over time. It may reach the point where it will overheat on idle making it completely unusable. Better plan the vacation sooner then later.

 

[Zerk2012]

That's what I though too but I talked with an "expert" in hardware, definitely someone that knows more than me so what can I say to him. How can I turn up my cooler to a higher setting?

You talked to no expert or he would of said yes you have problems.

 

[rcald2000]

Luis96 Any update?

 

[rcald2000]

Have you reached out to Thermaltake or purchased another cooler in the interim?

 

[Luis96]

Have you reached out to Thermaltake or purchased another cooler in the interim?

Ah sorry, thanks for asking. I couldn't upload more comments because it would be considered spam so I deleted some. In the meantime I'm simply having the fan always at high speeds, but it has gotten a bit worse already. Your solution would have been perfect but I'm from spain and it complicates things a bit as support here is bad because we are a small part of their business, also couldn't seem to find a local phone or anything. The solution seemed to email the Thermaltake HQ see if the rma gets accepted from them despite me not buying it directly from them and no longer having the box, and then ask for a new one and ship the old one and all, not knowing if they will say it's really defective, for a normal guy like me this seems a bit too complicated, and since with a higher fan profile the pc seemed to work well again I simply waited.
I was thinking to get a new one, maybe a corsair icue h100i, if you have any suggestions that would be appreciated.