[SOLVED] [solved] Random blackscreens while gaming (no signal) [solved]

[Hansmakkar]

Hey guys,
i have been having a the problem of blackscreens for a while now while gaming and cant seem to fix it. Sometimes it just goes black and back up again. Othertimes i have to hard reset the PC. It is also really inconsistent. Sometimes it happens multiple times a day, sometimes not all. Other errors are rendering device lost in Overwatch, Dev Error 6068 in MW.
Setup:

Motherboard	Asus Z170 Pro Gaming (newest Bios)
CPU	i7-6700 @3.4 Ghz with air cooler (Broken2)
RAM	G-Skill F4-3200 2x8 gb DDR 4
GPU	rx 5700xt Red Devil (2 months old)
PSU	500W beQuiet Straight Power 10 (80+ Gold)
SSD	120gb Kingston and 240 gb Crucial
HDD	Seagate Barracuda 1TB
OS	Win 10 (newest build)
Displays	Main: 24 inch 144hz 1080p, secondary:21 inch 60hz 1080p

So to give a backstory, my old GPU died a couple of months ago (R9 390 Sapphire) and i bought a new Red Devil when it came available.
Since then i have been having some troubles. What i tried so far:

• reinstalling windows a couple of times and completley new from USB-stick
• Uninstalling drivers with DisplayDriver in safemode, fresh installs
• play with XMP Profile enabled / disabled
• observe temps while playing: gpu: ~50-60° cpu: 60-70°
• memetest86 -> full run of 13 test with 3 repetitions (standard?) with 0 errors
• crystal disk -> all disk seem healthy
• sfc scan with 0 errors
• stresstest for CPU and GPU which seem to be stable (more recommandations appreciated).
• event history: crictal: unexpected system shutdown (ID:41) -> me hardresetting i guess , error:ATKEX_cmd.exe and today OriginWebHelperService( ID1000)

My question is, what else can i do to find out what the problem is ? Or do i need to get a tool to measure the volts/watt or bring it to a technican ?
Im currently leaning towards faulty motherboard, because the gpu was new. Otherwhise it could obviously be a faulty GPU or PSU.
A friend recommended to buy a 700W PSU and check if it still happens, if not return it (and kinda abuse free return policy) - didnt do that yet.

Im really looking forward to your answers and gonna provide more infos as needed, thanks in advance !
Hansmakkar

Edit: The solution was a better PSU with more ampere on the 12V lane as mine didnt reach the recommended amount of 42a.

 

[Mr.Spock]

make sure your GPU is connected to both PCI-e 1 and 2 - since it's a split rail PSU, each rail may be unable to supply enough power at peak draw.

Hey guys,
i have been having a the problem of blackscreens for a while now while gaming and can`t seem to fix it. Sometimes it just goes black and back up again. Othertimes i have to hard reset the PC. It is also really inconsistent. Sometimes it happens multiple times a day, sometimes not all. Other errors are rendering device lost in Overwatch, Dev Error 6068 in MW.
Setup:

Motherboard	Asus Z170 Pro Gaming (newest Bios)
CPU	i7-6700 @3.4 Ghz with air cooler (Broken2)
RAM	G-Skill F4-3200 2x8 gb DDR 4
GPU	rx 5700xt Red Devil (2 months old)
PSU	500W beQuiet Straight Power 10 (80+ Gold)
SSD	120gb Kingston and 240 gb Crucial
HDD	Seagate Barracuda 1TB
OS	Win 10 (newest build)
Displays	Main: 24 inch 144hz 1080p, secondary:21 inch 60hz 1080p

So to give a backstory, my old GPU died a couple of months ago (R9 390 Sapphire) and i bought a new Red Devil when it came available.
Since then i have been having some troubles. What i tried so far:

• reinstalling windows a couple of times and completley new from USB-stick
• Uninstalling drivers with DisplayDriver in safemode, fresh installs
• play with XMP Profile enabled / disabled
• observe temps while playing: gpu: ~50-60° cpu: 60-70°
• memetest86 -> full run of 13 test with 3 repetitions (standard?) with 0 errors
• crystal disk -> all disk seem healthy
• sfc scan with 0 errors
• stresstest for CPU and GPU which seem to be stable (more recommandations appreciated).
• event history: crictal: unexpected system shutdown (ID:41) -> me hardresetting i guess , error:ATKEX_cmd.exe and today OriginWebHelperService( ID1000)

My question is, what else can i do to find out what the problem is ? Or do i need to get a tool to measure the volts/watt or bring it to a technican ?
Im currently leaning towards faulty motherboard, because the gpu was new. Otherwhise it could obviously be a faulty GPU or PSU.
A friend recommended to buy a 700W PSU and check if it still happens, if not return it (and kinda abuse free return policy) - didnt do that yet.

Im really looking forward to your answers and gonna provide more infos as needed, thanks in advance !
Hansmakkar

 

[Hansmakkar]

make sure your GPU is connected to both PCI-e 1 and 2 - since it's a split rail PSU, each rail may be unable to supply enough power at peak draw.

I have both PCI-e connectors connected to the PSU and GPU, as the GPU requires 2*(6+2) pins

 

[Mr.Spock]

yeah, you're at the borderline where the GPU could draw just about the max from the 12V rails.
so that could mean a spike could be beyond what it can handle.

I have both PCI-e connectors connected to the PSU and GPU, as the GPU requires 2*(6+2) pins

 

[Hansmakkar]

yeah, you're at the borderline where the GPU could draw just about the max from the 12V rails.
so that could mean a spike could be beyond what it can handle.

Jeah I alrready ordered a stronger PSU that has more amps on the 12V lane, seems that it is likely the problem
Edit: I will report if that solved the issue, then marking the thread as solved