• Happy holidays, folks! Thanks to each and every one of you for being part of the Tom's Hardware community!

Spotify App Background Crash on Android

Status
Not open for further replies.

Fapi

Commendable
Aug 19, 2016
14
0
1,510
I am writing this article because this problem has worn down a big piece of my patience so far and there seems to be no suitable answer for me on the internet yet.

The problem I am basically encountering right now is, that whenever I start a song on my phone and then switch the screen off, after 5-15 seconds the music stopps and the app crashes. When I turn on the screen again the App restarts and then I can start the music again, shut the screen off again and basically repeat myself forever here. If I leave the screen on during the music playing (even if I then switch to another app) the music runs entirely fine until I turn the screen off again.

The confusing part here is the following: I dont have any apps installed to kill any processes in the background and neither did I fiddle around with any of the settings in the developer options menu. Furthermore the App only crashes when the screen is off but not when I do stuff an a different app while the screen is still on.
And on top of that this error is highly inconsistent. Sometimes it doesnt occur for a day and on others it just keeps happening. I´ve tried a App reinstall, Cache clear and even a battery exchange with a replacement battery I had from one year ago. None of the actions above altered the behaviour of this error occurring on a what seems to be random basis.

My question here is whether it is possible to find an app somewhere that can give the phone a setting like "Dont end these apps under any circumstances besides the user closing it manually: Spotify, (...)"

My Phone is a Huawei Ascend G700 which is not rooted/jailbreaked, and I´d prefer to leave it like that. If theres no other way I may think about rooting it but for now I´d like to search for an easier way that doesnt include rooting the phone.

I hope anyone who knows about how android works can give me a hint on how to fix this, I´ve made good experiences with the TomsHardware Community before so I am confident someone can help me here.
I will try to check this thread atleast two times a day so I dont miss out on anything for too long.

Thanks in advance to any response/suggestion submitted, it helps a lot.
 
Solution
Your phone is propably killing the app to free ram. YOu can try to keep the app in RAM to let it run. There are ROOT apps and non-root apps. On a quick search I found those two (ROOT:https://play.google.com/store/apps/details?id=com.smartprojects.MemoryLocker&hl=en) (NON-ROOT:https://play.google.com/store/apps/details?id=de.defim.apk.keeprunning&hl=en)

Your phone is propably killing the app to free ram. YOu can try to keep the app in RAM to let it run. There are ROOT apps and non-root apps. On a quick search I found those two (ROOT:https://play.google.com/store/apps/details?id=com.smartprojects.MemoryLocker&hl=en) (NON-ROOT:https://play.google.com/store/apps/details?id=de.defim.apk.keeprunning&hl=en)

 
Solution


Fast answer from my phone, thanks already, I will try it. Update from me later this day.
 


So now that I have time to reply, thank you first of all for a fast answer. I´ve downloaded the Non Root App option you have offered and got the following result:
It was working for about 20 minutes and I thought that I had fixed it when the issue came back even with the app running. This continues throughout the day (two busrides, both ~45 minutes long) and didnt change any way besides the 20 minutes fix at the beginning.
So, unfortunately I am stuck where I started, the app crashes when the screen is off stopping the music, upon switching the screen on and unlocking the phone the app restarts and so on and so forth.

I tried moving the app cache from the SD card to the phone intern space but that didn´t result in any change either. What is interesting to note here is also regarding your answer: You said that the issue might be related to RAM usage. However, even with a couple of apps opened the RAM usage never seems to exceed 900 MB (my phone has 2GB). Now one may think the other apps also may get closed behind a switched off screen but it appears its only spotify thats dieing apparently.

Leaving the screen on while listening of course is a workaround but a mediocre one at best, as a permanent active touchscreen can be really impractical sometimes.

Right now I am wondering whether there couldnt be a way to fully disable background process killing from android, not necessarily as prime solution but rather as a little research whether that issue is actually related to this seemingly existing function in the Android OS.

I will be happy to try your suggestions and thank you and everyone for any response in advance.

 
Status
Not open for further replies.